UPS Standard to Canada

254 ratings (222 Epinions reviews)
Epinions Product Rating: Disappointing
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  • Express Customer Reviews

  • $23 in fees for a $23.88 order

    Dec 13, 2012 by
    Not rated yet
    Pros: Was delivered the day they said it would be
    Cons: Ridiculously high fees that they don't warm you about
    Won't take cash
    Unhelpful delivery person

    Summary: Made an order from the United States (to Canada). My order was $23.88, paid $11.66 for standard UPS delivery (it was the only delivery option) and then got hit with an additional $23 in fees from UPS!  Will never order anything again that is ... read more

  • Never using UPS again

    Nov 29, 2012 by
    Not rated yet
    Pros: None
    Cons: Doesn't allow scheduled delivery or note preference.
    Customer service unhelpful, apologizing rather than responding to concerns

    Summary: Had an item shipped with UPS, apparently their delivery to residential addresses starts in the morning, because people don't need to have jobs and can stay at home and wait for their package. I called to ask if they can have the package delived later in ... read more

  • UPS Canada.. frustrating.

    Oct 22, 2012 by
    Not rated yet
    Pros: none
    Cons: They lie, Poor customer service, No local pick-up,

    Summary: Dear Apple,Please stop using UPS to deliver your products.I just wasted a whole day waiting for a package that UPS now saysthey attempted to deliver but of course I know they didn't because I've been sitting right here waiting for ... read more

  • Useless business

    Sep 18, 2012 by
    Not rated yet
    Pros: I can't think of a single one
    Cons: Slow, unorganized, unreliable

    Summary: I had ordered some business cards online so I could start searching for a job. I made sure to get the 3 day rush option, because I needed them right away. After the 3 days, I sent in a lost package claim. It took them over a week to even reply to my ... read more

  • UPS charges 50% of merchandise value

    Jun 19, 2012 by
    Not rated yet
    Pros: NONE. 
    Cons: Excessive charges, poor service. 

    Summary: The UPS charges I incurred totalled over $75.00 on an order of $150.00. The duty owed was just over $17.00.  The rest was UPS fees. In addition, when the delivery arrived, the driver did not have any of the paperwork. He promised to return the ... read more

  • Ridiculous Brokerage Fees

    Jun 12, 2012 by
    Not rated yet
    Pros: None, got nowhere with the customer rep. 
    Cons: This so called Brokerage fee is a total rip off.

    Summary: Ordered a gift online from a US retailer for my friend in Ontario and she had to pay an outrageous brokerage fee (40% of actual cost of items) before UPS would hand it over. Had I brought them over the border myself they would not have exceeded the ... read more

  • UPS need GPS!

    May 16, 2012 by
    Not rated yet
    Pros: Pros? Prostitute i guess !
    Cons: Ur the cons !

    Summary: Package picked up from store last monday! Tracking update says tuesdqy morning "on vehicle for delivery! In few hours waiting and updating the tracking no updates ! In 5 hours theres an update ! The driver brought my package 8 hours north of edmonton ... read more

  • SUSPICIOUS SERCVICES!

    May 11, 2012 by
    Not rated yet
    Pros: GOOD CRAPPY, UNSYMPACTHETIC LIARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    Cons: Stupid Driver Shipped Back 1 Box Back To The Company & UPS Never Called!

    Summary: Okay So I Was Suppose To Recieve Two Boxes & I Didn't Get Either Of Them Then When I Checked Online To Track My Packages One Was Shipped Back To The Shipper So I Called & When I Called The Guy Sounded Nervous On How Is He Going To Save His ... read more

  • Dishonest Company

    Apr 3, 2012 by
    Not rated yet
    Pros: Shipping was fairly quick
    Cons: Massive hidden fees associated with this company

    Summary: Bought $120 worth of merchandise from the states that was shipped via UPS (the only option I had) to Canada, paid $65 in shipping charges when I placed my order, a week later when my order arrives I have to pay a $45.70 "C.O.D (collect on delivery) ... read more

  • UPS sucks !

    Feb 22, 2012 by
    Not rated yet
    Pros: None
    Cons: Hidden Fees !!!!

    Summary: Purchased a $80 computer part in the USA (I livei n Canada) UPS wants $35 in brokerage fees and it was $20 for the shipping so $55 shipping for a $80 part (wieghs 3 pounds). I will NEVER use them again and I do not know how they can ... read more

  • The worst company

    Nov 29, 2011 by
    Not rated yet
    Pros: Nothing
    Cons: Everything

    Summary: The messed up the deliveryAnd now they don't even now where the package is!They sent me an email confirming that the package is going to be delivered today but i got nothingCalled them again and they said that the package still in the office ... read more

  • Don't use UPS at all

    Nov 20, 2011 by
    Not rated yet
    Pros: None. Zip. Zero. Nothing.
    Cons: Hidden fees! You will receive the letter few weeks after you have your package.

    Summary: I got charged for a ridiculous amount of money for RMA item ($0 value) back to me. I requested UPS to show me the proof the taxes that Canadian custom charged; However, they can't give ... read more

  • Horrible UPS nightmare

    Oct 8, 2011 by
    Not rated yet
    Pros: They moved an item from one spot to another.
    Cons: Unable to deliver package address.$30 brokerage fraud for $50 in goods!

    Summary: UPS WILL RIP YOU OFF!I ordered a par of $25 bike tires online.(they were a bargain). I live in an old secured building that requires calling the manager to let them in(it states this on the door and my manager said it should be ... read more

  • DON'T USE UPS

    Oct 6, 2011 by
    Not rated yet
    Pros: none
    Cons: no tracking abilitybad customer service

    Summary: I thought the whole purpose of using UPS was to track packages the instant they were picked up (remember the commercials?)  Well I dropped off a package at 12:30 at a drop box in Kanab, Utah and over 5 hours later they cannot tell me where my ... read more

  • Unauthorized Charges Made by UPS on Canadian Shipments

    Sep 16, 2011 by
    Not rated yet
    Pros: I can't think of any pros--only expletives come to mind.
    Cons: UPS shouldn't add unauthorized charges to credit cards!!!

    Summary: I shipped 2 hand-painted Xmas ornaments to Canada a few days ago.  The client agreed to the shipping price of $26.97.  I was shocked when the client contacted me today to say she'd been charged an ... read more

  • Never use UPS to ship into Canada

    Aug 21, 2011 by
    Not rated yet
    Pros: None
    Cons: excessive brokerage fees

    Summary: I recently ordered $21.00 of clothing from the US and got an InfoNotice informing me of a brokerage fee of $22.38! That's more than the cost of the items!!!  After doing some quick research on the internet, I realise excessive ... read more

  • Very Bad Service

    Jul 29, 2011 by
    Not rated yet
    Pros: I can not think of any redeeming qualities
    Cons: Where do I start, the worst experience...

    Summary: I purchased books from someone in the US, who shipped them to me via UPS. It was the worst thing that he could have done. Ups was a major disaster from the start first they could not indicate at what time of day that they would come. This required that ... read more

  • Don't waste your time

    Jul 26, 2011 by
    Not rated yet
    Pros: None.
    Cons: slow,expensive,extortion,ripoff

    Summary: Received a package from UPS over a month ago, and paid their stupid brokerage fees when I picked it up from Purolator. Never mind that I waited for over 40 minutes in a cramped, sweaty office for this package, they took my credit card number and I was ... read more

  • UPS ripoff when shipping from US to Canada

    Jul 18, 2011 by
    Not rated yet
    Pros: NONE.
    Cons: Exorbitant shipping and broker fees that you have no control over.

    Summary: I just place an order with King Architectural Metals Inc out of Dallas Tx.  They allow you to specify your shipping method.  I requested they use Regular post and specifically requested they NOT use UPS.  I have had companies use UPS in ... read more

  • UPS is Criminal

    Jun 28, 2011 by
    Not rated yet
    Pros: They will give you their correct address for complaints filled on the FTC's Website.
    Cons: This is a corporate monster whose best defense was "everyone else is doing it."

    Summary: Quoted $35.00 - paid an additional $68.46 in fees.Meaning the shipping cost me $103.46 on a package that cost $186.74...  ... read more

Showing 101-120 of 222 reviews
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