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- Express Reviews
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Not rated yet by the Epinions community Aug 18, 2010
Pros: Easy-- at least until the package actually ships.
Cons: No quality control. No accountability.
Summary: Until this happened, I wasn't aware that UPS stores are privately owned, and that UPS seems to have little (or no) control over how they operate. In my case, I was trying to courier a cheque for a real estate purchase: I could have sent it by overnight
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Not rated yet by the Epinions community Jul 7, 2010
Pros: I don't have any pros about this slow-moving company.
Cons: Well let's see, big delivery fees, missed delivery dates, unreliable...
Summary: Paid UPS for three day delivery. Item was shipped on 07/01/2010 with a delivery date. Okay I'll give them a break for the holiday weekend, but now they've rescheduled the thing for 07/09/10. UPS blows! Next time I use
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Not rated yet by the Epinions community Apr 24, 2010
Pros: There are no pros what has amounted to a financial blind-siding!
Cons: We were not told of these fees, in person or on UPS website.
Summary: For a Mother’s Day Gift, we made a wrap around canvas print of the family. The canvas print was 20x22x1.5 inches in size. To make this print cost us $92 which is the amount we declared on the customs sheet . . . Our shipping costs, ground,
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Not rated yet by the Epinions community Mar 5, 2010
Pros: None
Cons: DelaysCustoms clearance brokerage fees
Summary: Same bad experience as the others. Sent a coat back to a company in Canada for warranty repair. After paying the shipping, had "delays-in transit" at the border extending the delivery date 2 weeks. Then the company got hit with an $80
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Not rated yet by the Epinions community Dec 31, 2009
Pros: None
Cons: Slow and Lazy
HORRIBLE scheduling
Lack of Care for customers
Summary: UPS is going to take 144+ hours (6 days) to deliver a package to me that started out less than 6 HOURS away. They only deliver more expensive services on days before/after a holiday and since the holiday falls on a Friday, they are taking a 4 day
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Not rated yet by the Epinions community Dec 17, 2009
Pros: None
Cons: I will never use them again.
Summary: Tried to use UPS twice. Charged just as much for brokerage as the shipping the first time. USPS charges nothing to Canada. And no delivery for the second package because of an emergency problem. A phone call just told me they were to busy to deliver my
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Not rated yet by the Epinions community Nov 10, 2009
Pros: I can't think of any. Seriously.
Cons: Quality control. Brokerage fees. Customer service. Lack of common sense. No eyeballs.
Summary: If you need something from the U.S. fast, DO NOT USE A RETAILER WHO USES UPS.Three packages from Newegg. All three faced delivery problems.1st pkg - sent to wrong town and then left behind at sorting facility.2nd pkg - left behind at
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Rated Show by the Epinions community Nov 9, 2009
Pros: none
Cons: hidden fees, scam artists in a corporate scale
Summary: Surprise hidden fees when U.P.S. showed up on my doorstep. My $40 package from US came with a $36.14 customs fee ($29.55 brokerage fee $5.11 tax). $29.55 fee for a couple minute's worth of work? Scam! UPS is making bank with
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Not rated yet by the Epinions community Oct 29, 2009
Pros: it's possible you will get things quicker - but the cost is not worth it
Cons: Brokerage fees - designed to make you much broker.
Summary: Twice in my life I have ordered things from the states by UPS; both times I got charged outrageous brokerage fees - worth almost as much as or more that the item I ordered.If a company in the states will only ship UPS, I say look for the
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Not rated yet by the Epinions community Sep 23, 2009
Pros: They've never broken anything.
Cons: Exorbitant hidden charges and horrible customer service.
Summary: Twice now I have paid almost as much as I paid for the product itself to the UPS guy holding it hostage at my door to cover their "brokerage
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Not rated yet by the Epinions community Jul 3, 2009
Pros: Online tracking, and quick access to information about a shipment.
Cons: Very, very poor, inflexible company policies, no true effort to deliver or work with customer.
Summary: Horrible, horrible, non responsive service.My apartment building is a locked building. UPS may or may not have left a slip on the first 2 attempts at delivery, but I did receive a notice they online posted as "third delivery attempt" although
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Not rated yet by the Epinions community Jun 2, 2009
Pros: We have a really nice UPS driver in our neighbourhood.
Cons: Cross border they are too expensive - their brokerage fees are excessive.
Summary: I have purchased many items on Ebay.com and I always insist on USPS. UPS is cheap and they pick up so is easier for the seller but the package crosses the border and UPS slaps on a "brokerage charge" of $30 or sometimes $60 !!!I already paid shipping
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Not rated yet by the Epinions community May 26, 2009
Pros: Online tracking
Cons: Doc Prep Fee is a kick in the guts, nothing else matters.
Summary: UPS I see now actually has an online 'rate' schedule for the 'fee' they'll charge you when they show up at your door, it's here;http://www.ups.com/conten
t/ca/en/shipping/cost/zones/cu
stoms_clearance.html
This is a change from the past
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Not rated yet by the Epinions community Feb 11, 2009
Pros: Quickest way to waste both time and money.
Cons: Unethical, lying, gouging, cheating...
Summary: A week after the package was shipped they attempted a delivery. I wasn't home so they left a notice. I signed the chit and placed the money they wanted in an envelope and taped it to the door. Subsequently the trackiong notice showed that they had
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Rated Show by the Epinions community Jan 14, 2009
Pros: None that I can think of.
Cons: UPS's "brokerage fees" are a rip-off.
Summary: Just adding my voice to the chorus here to say that UPS shipping to Canada does indeed suck. Expect to pay more in additional hidden "brokerage fees" to UPS when your parcel arrives than you pay for shipping and duties combined. I no longer
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Rated Show by the Epinions community Jan 11, 2009
Pros: Quick, if they can get it to the right place
Cons: Terrible customer service!!!
Summary: I have to contact UPS Customer Service or should I say Dis-service about 4 times per week. UPS has the most unfriendly, uneducated customer service agents I have ever come across. They make a cell phone companies customer service look great
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Not rated yet by the Epinions community Dec 18, 2008
Pros: I've learned a valuable lesson. Never, EVER, use UPS.
Cons: I'm walking funny.
Summary: $15 used videogame (including shipping) - $37 'brokerage fees'$50 used brake parts (including shipping) - $79 'brokerage fees'these are just the latest thefts from UPS - many many other personal experiences, and even more
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Not rated yet by the Epinions community Dec 17, 2008
Pros: I will have to stretch here!!!
Cons: This one is much easier. Slow. Late. Lost. Broken.
Summary: I have several friends that work, or have worked for these folks. One a pilot, and a few drivers, and one or two at UPS stores. They all tell me the same thing. There is a very good reason that they use the color
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Not rated yet by the Epinions community Nov 22, 2008
Pros: Pros ? What pros ?
Cons: Excessive fees, extraordinary unprofessional customer service using faul language and threaten if shipment not accepted
Summary: Just read user experieneces on other sites...http://forums.minidisc
.org/index.php?showtopic=16850
&st=0&start=0Excessive
fees, extraordinary unprofessional customer service using faul language and threaten if shipment is not
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Rated Show by the Epinions community Jul 2, 2008
Pros: They have a phone number and regular business hours
Cons: One of the most insensitive companies around.
Summary: I brought items to my local UPS store to get a shipping quote. Mind you, I've lots of experience shipping as an eBay seller and a former store owner, so I'm quite handy with packing and such. The items were all bubble-wrapped and ready to put into a box
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