AT&T@home

Pros: Blazing Speed
Cons: Deception, Outright Lies, Disorganized, Inept Customer Service, Cost

(This is about "AT&T Broadband" in the North Suburbs of Chicago)

I traded in my trusty Ameritech DSL service for AT&T Broadband Internet ("Cable Modem") and upgraded out "analog" cable TV to Digital cable at the same time. I was prompted by a...

Pros: Wonderful speed cruising the net
Cons: Unreliable email, lots of outages, no customer service answers

This is one product that I can honestly say I love and hate at the same time. I have to spend much too much time on the internet. At&T@Home saves me a lot of valuable time. The speed of the downloads, the quick connect to the web pages, the...

Pros: Fast, cheaper than DSL, downloads too fast to handle
Cons: sometimes unreliable, not se great support

Anyone who is a serious internet junkie or game player has ooed and awwed at cable and DSL internet at least once in the sad, pathetic, online life. At least I have. Well for a long time I had a phone internet that drove me up the wall. This ISP was one...

Pros: Absolutely None
Cons: Denial of Service

Hello, I represent approximately one hundred students at the University of Dubuque in Dubuque, IA. Our local division of AT&T / @Home placed a free computer with a cable modem in every school in our area, including our university. In exchange, they...

Pros: Fast service when it works
Cons: Poor customer service, unreliable performance

Due to AT&T@Home's lack of telephone operators, they do offer a chat interface. I figure that someone on the other end would spend just as much time on the phone as they would typing and usually you are calling because you service is out.

I...

Pros: very fast, reliable, barely went down for maintenance
Cons: cant network computers together through service anymore

When I discovered there was a faster modem than the 56k, I was astonished. IT was back in december of 99' when I began to get into Napster. Frustrated by how long it took to download a 2 minute song, and how long it took to view webpages with loads of...

Pros: Fast, No Dial Up
Cons: $39.99/month, customer service

In a recent move, I wanted to continue having the service which AT&T had provided for me so well.

I set up the installation, which they call premium, for my new place. The @Home rep was eager to give me the better deal. At the time they had...

Pros: High Speed, Ok Price
Cons: Only One IP, Slow Service

When it works, it works great. That about sums up our feelings about AT&T@Home's cable modem services.

For the first month we (my roommates and I) had it, about 5 or 6 nights a week we would be without service. The lights on the modem...

Pros: Professional installation, blazing fast speeds, quick service
Cons: Interent settings should be given up front

When I lived in downtown Seattle I had US West DSL service, and I loved it. I could not imagine going online with a slow modem connection again. But, to my dismay, we purchased a home outside of the city and found out that a DSL or cable modem provider...

Pros: Can be fast, always on (except when it goes down)
Cons: Shares bandwidth and ATT@Home doesn't have the best service

Although ATT@Home boasts speedy installs and high speeds, you'll find that you may not be dazzled. It's not that every customer finds them selves with a worthless service; it's just that some do. Unlike Dial Up ATT@Home is a cable connection. Staying...

Pros: FAST, FAST, FAST
Cons: occasional downtime (not too much, though)

I'm on the internet all of the time... so I can't tell you how excited I was to find out I was eligible for AT&T's @Home service. You certainly couldn't argue with the start up price. Free installation and the first two months free.

I...

Pros: speed
Cons: frequent outages, awful tech support

I have been a customer of AT&T @Home for a little more than a year. In that time I must say that the only positive experience I have had is that the service is very fast when it works.

The initial rollout of the service in this market was...

Pros: Faster and less expensive than DSL.
Cons: Ordering, install, and transition issues.

For 1.5 years I was with Telocity/DirecTV DSL. Due to their Chicago area line provider (Rhythms) going bankrupt, I checked on my options for broadband internet, and @Home looked to be the best choice. Less expensive than DSL, much faster download...

Pros: usually fast download times, always on, no busy signals
Cons: can be SLOW at times, email regularly does not work, unhelpful support personnel.

I wouldn't give up my cable modem for anything. I'd switch from AT&T @Home in a heartbeat if I had any other options available to me.

AT&T @Home service has the same basic pros as all cable modem providers. First, it's always on. This is a...

Pros: Fast service, good start price
Cons: none

I made the switch!

You know that your computer never seems slow until you find out that you can make a fast connection. Remember your first computers. Seemed really fast until you tried something at 300mz or faster. Remember when you had 4mb...