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by syirish , Oct 09 '00
Pros: Everything
Cons: nothing
AT&T @home is the greatest thing I have found! How incredible to download off the net in seconds instead of hours. No disconnections, no busy signals, no interruptions by persistant phone callers, no fear of thunderstorms & lightening strikes,...
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by Opinions2Trust , Dec 03 '00
Pros: Occasional Internet Connection
Cons: Unreliable connection, ridiculous customer service
Well, on the one hand, we've been hooked up to the Net by AT&T @ Home for several months now, so, I cannot say the service (in every sense of the term) has been worth finding a better/cheaper connection. To be honest, the price is right, at least for...
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by Lucentrip , Jan 03 '01
Pros: Better than dial-up.
Cons: Abysmal customer service.
As I type this opinion, I am on hold with AT&T's customer service hotline for the FIFTH time in a week and a half time period. A red mist is descending over my vision.
My woes began in October. AT&T apparently failed to debit my...
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by tanta07 , Nov 27 '00
Pros: Very Fast Internet Access
Cons: What You've Come To Expect From AT&T - Inflated Prices & Incompetent Customer Service
My experience with AT&T Home has been up and down, to say the least. The ups have been great; the service is fast, fairly reliable, and cheap for the first few months. The customer service and value after the first few months have been less...
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by macendan , Oct 14 '00
Pros: Speed!!!
Cons: Remote e-mail access is limited.
no, I take that back...you will love it. It is worth paying a little extra (there are a lot of cheap "phone in" alternatives out there). The first convenience is the fact that our phone line is never busy when we are on the Internet (trying...
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by damienchua , Dec 05 '00
Pros: Speed demon (sometimes)
Cons: Spotty connectivity
I've always thought it would be great to have a Unix workstation at home so that I could do my number crunching and data analysis in my bathrobe in the comfort of my living room. So I took the bait when AT&T advertised their offer of free service...
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by shazzam90 , Nov 08 '00
Pros: NONE
Cons: Horrible Customer Service, Un Informed Technicians, Non Qualified Technicians, Lots of service down time with no compensation
Ok Here is my rant for the day since my cable modem was down all yesterday and this morning. This is not the first time this has happened with @home, it was down for almost three days once when I first got it and it wasn't until I called back 5 times...
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by Ogre666 , Dec 07 '00
Pros: Fast Internet access
Cons: poor customer service
I have to say up front that I had a bad experience with AT&T at home so this is not going to be a good opinion. The overall connection was good and really fast, but the problem was getting the service installed. I scheduled the service to be set up...
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by capnjim , Sep 29 '00
Pros: Good connection
Cons: Bad service
My recent change of address has been the worst customer service nightmare any customer of any company could ever hope to avoid. What should have been one simple, 10-minute phone call and one quick service appointment has turned into three weeks of...
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by Ridge101 , Dec 02 '00
Pros: Fast
Cons: downtime and customer service
AT&T has apparently not learned that they are not the only game in town. I suspect that this is a holdover from the days that when they were. High speed access is a wonderful thing...something you can quickly become addicted to and find you don't...
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by hpguru , Feb 20 '01
Pros: Installed by AT&T
Cons: Very bad customer support, field installers, and service.
I recently relocated to McKinney Texas from Gainesville, Florida. I am a computer professional and internet access is a must have in my job. In our previous location I used Bellsouth's ASDL offering and I was very satified with both the speed and...
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by SGIDed , Nov 14 '00
Pros: It's better than dialup... always connected
Cons: Everything else... shared neighborhood bandwidth
Sure, broadband is great. And the speed is pretty much unbeatable at the prices they offer. Just don't expect everything they promise and prepare to have installation hassles.
My story from installation to now goes something like this: Call...
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by lordchocice , Jan 22 '02
Pros: Kind technicians (due to their independent contractor status)
Cons: Service, speed, reliability, customer service
Telephone companies have a reputation for being decidedly anti-customer service. This is, of course, for a good reason: they can be. Yes, even though we have "competitors" in the telecommunications industry, typically your house is served by exactly...
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by damnyankee2k , Nov 14 '00
Pros: Blazing speed almost all the time
Cons: Possible install issues/Lack of communication on scheduled downtime
I like to think that from personal experience, I have some pretty good insight into @Home's service. I'm going on 3 years with their "high speed" internet access. Yes, that's 3 years. I was one of the first in my area to have it.
...
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by StonedFree , Oct 01 '00
Pros: Cable is always on, so you don't have to connect or disconnect
Cons: The more people there are using cable in your area, the slower it will be
I had the AT&T@Home cable service installed about a month ago. I was very pleased with the results. I could get in and get out quickly. While I had a 56k modem, it would take at least three minutes each time I just wanted to get to a single...
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