AT&T@home

Pros: FAST FAST FAST, Great customer service, Excelent connection, Definatly gotta have it!
Cons: Some times down, long waiting list to get it

Let me start by saying that I absolutely love toys, the second somthing new comes out I HAVE to have it. So obviously when AT&T's @home Broadband service came out in my area and after a little research I had to have it.
I will admit the time...

Pros: speed speed speed
Cons: need to have cable TV

I am often impatient with machines, and had delayed purchasing a home PC in part because I had grown bored surfing slowly via dial-up. I was annoyed by the Promise of the internet versus the Reality. Information was not instantly accessible. You...

Pros: speed
Cons: price

When I subscribed to AT&T@home two months ago, it was because they were then offering free hook up and a fee month of service. Sounded like a good deal: I saved about $190 from the list price. However, shortly after that, they offered a free hookup...

Pros: Can be fast, always on (except when it goes down)
Cons: Shares bandwidth and ATT@Home doesn't have the best service

Although ATT@Home boasts speedy installs and high speeds, you'll find that you may not be dazzled. It's not that every customer finds them selves with a worthless service; it's just that some do. Unlike Dial Up ATT@Home is a cable connection. Staying...

Pros: fast
Cons: service down many times

I have been a subscriber to @home now for about 6 months now and I have to say I really like it. It has the potential to be a very big company, but first all the bugs has to be taken out. Many times the network will be down and you cannot get online....

Pros: Fast speed, easy to setup, automatic billing
Cons: Outages are common, computer name is fixed

I have had AT&T Cable Internet service for about 18 months now and have found that the following:

1. Installation - very good. It was quick and easy to get up and running. I also have a Linksys Router (BEFSR41) that I use for sharing this...

Pros: You have the comfort of dealing with a "familiar" brand name
Cons: Speed is erratic; Customer Service is non-existent; they lie, delay and waste your time

I began using online services with Compuserve in the 80s and was an avid, loyal diehard dial up customer when I was offered the magic of broadband as a beta pilot customer in Culver City, in about 1997. I became an instant convert and paid them about...

Pros: 99% uptime
Cons: Long customer service when down that 1% of the time

I've had 2 or 3 problems with ATT in the 3 years I've had them as my ISP of choice. One was the purchase of a new computer and I needed help reconfiguring my system. Waiting a long time on hold (almost an hour) for assistance - all to find out that on...

Pros: The companies promises
Cons: Read below ...

Having a need for connectivity I started using the service as @home ... I also connected two other places that I visit often using the service. To give you a little background, I am a network server and software expert who has worked on many of the...

Pros: TECHNICAL HARDWARE IS BRILLIANT!
Cons: HUMAN SOFTWARE IS DEFECTIVE!

Bite the hand that feeds me? BITE the hand that feeds me? I'm ready to chop the goddam thing off with a rusty ax and feed it slowly through a meat grinder. Oh, hi there. Just got back to work after waiting three hours for the @Home folks to show up @ MY...

Pros: Fast and reliable
Cons: None--well, I wish it cost less

About a year ago I wrote a scathing review of the horrible customer service at my then-ISP, MediaOne. Since then, ATT bought them out. What a difference that has made in customer service. A year ago it took several weeks to solve my problem (and I was...

Pros: Stay connected and travel at the speed of life!
Cons: Sometimes it is down a lot, and sometimes you will loose your email.

I have been a subscriber of AT&T @Home, broadband cable service for a year now and in that time I have reached some varying ideas, opinions and feelings of this service.

Since I work online, at home, I am very dependent upon my...

Pros: None
Cons: Lies from inept customer service folks, outages

I had my cable tv and internet access through AT&T for a year in West Roxbury, MA. After the AT&T@home split, the service disappeared completely, and permanently. After spending nearly a week trying to get the service working again, I left for RCN (for...

Pros: Speedy at times
Cons: Slow the rest of the times, tech support sucks, always down

At&T says they are fast, and they are, but they are always down, and their technical team just isn't fast enough to repair things. What I've noticed is that its always their DHCP server, man you guys have got to fix that server. When more users...

Pros: Fast Internet Connection
Cons: You will be addicted

My family has had At Home since November 2000. Now it is with ATT BI(Broadband Internet).In the past we would have outages for as long as a week but we were automatically refundend for our outages with no hassles. Another time ATT accidently disconnectd...