AT&T@home

Pros: When it works, it works well.
Cons: Awkward bundled software; unhelpful tech support.

I'm loving the current deal, where AT&T @Home is only $19.95/mo until the end of 2001. After that, it goes back up to $40/mo, which at the moment I'm not sure I'm willing to fork out. Right now, I can enjoy telling myself that there are fools out there...

Pros: Fast, Always Connected, simple to use
Cons: NONE for the last five months!

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UPDATE July 9, 2001:
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Wow! Not a single episode of downtime since my last update - and still VERY fast! Awesome!!!

What - you haven't taken the plunge yet? Go Get Some!
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Pros: Customer support is superb, quality is excellent.
Cons: What will happen if AOL takes over?

Before Broadband, I was on AT&T Worldnet (dial-up) which was a fine service as well. But times have changed and it was time to move on to faster service.

For the price of $45 per month using my own modem, it was well worth it since this is...

Pros: Good price, reliable internet connection
Cons: Mail server downtime, ill-informed level 1 tech support reps

I remember years ago watching a CNN story about new-fangled "High Speed" internet access. This was about the time AOL,Compuserve and Prodigy all were building up steam and I remember thinking to myself as I dialed in on my ZOOM 24Kbps modem,...

Pros: Exellent Speeds
Cons: poor servers for mail

As an employee and technical agent of AT&T@home I am also a user and have to say out of all the services I have used for online @Home is one of the fastest and most well presented. I get amazing speeds and execellent service with them. Also the...

Pros: When it works, its not too bad
Cons: consistent outages, unreliable service, speeds not as fast as you'd expect, service not reflective of high price

I've been using @Home for over a year now, and it seems like the service has been gradually worsening throughout that time. I stick with it mainly because of the lack of high-speed alternatives in my area, but I would not recommend this to anyone.
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Pros: Fast and reliable
Cons: price

I have tried all the dial up ISPs, and even DSL in the past and Cable beats them all hands down.I use to wait and wait and wait for downloads using dialup and then sometime I never complted the.It use to take minutes and sometime hours to get...

Pros: Big Company
Cons: no service

Over a year ago, I enrolled with AT&T broadband for highspeed cable service. Under the terms of the plan that I was offered, I received 2 months of free service. I took off a day from work to enable AT&T to install the service; however, the service...

Pros: Faster than dial up, but not worth the hassle
Cons: EVERYTHING Tech support is horrible Customer Care doesn't care

Well I could go on for hours about how horrible and disappointing this service is, but let me begin by saying I was disconnected for not paying my bill, according to ATT Broadband my bill was 56 days past due, only problem with that is I had not had my...

Pros: I am still thinking and cannot find any...
Cons: Poor customer service, slower than 56K modem too often

I have never experienced such a bad service by any big company in the USA. The cable modem internet access through @Home is very slow. That is when you are lucky. My cable has been down for 25 days now, and still I don't know when it will be back to...

Pros: More free time to play with your dog
Cons: Constantly Out, Support team are volunteers from local high school.

Service Outages all the time, Tech Support gal didn't know what DHCP was. They raised the price 6 bucks last month. I haven't even had it working properly since they installed it. I've had "ticket" in their system to figure out why my connection goes...

Pros: I haven't witnessed any yet.
Cons: Tech Support and Installers are hands down the worst I have ever encountered!

A month and a half ago I moved into a new house and was unable to continue using my AOL DirecPC Satellite connection (due to a mountain blocking my view to the south)
After a little research it was obvious that AT&T’s @Home was the only game in town...

Pros: Fast, customer service vastly improved
Cons: Outages can last days

When I moved, I had to give up my DSL line for a cable modem. I wasn't sure what to expect since cable modems share bandwidth on a local level, where it's hard/expensive to build up infrastructure. Additionally, I live in an area rife with computer...

Pros: No dial up, free phone lines, FAST
Cons: A few reliability issues

I have had AT&T @home since it came to town. I happened to work for them at the time, so I got it at a discount, and with free installation, so I won't comment on the cost at that time. I knew immediately though, that it would be worth the cost if I ever...

Pros: SPEED! , always connected, excellent customer service, fair price
Cons: not perfectly reliable, slow upload speed

ATT @home service was God's gift to the computer nerd... well the patient computer nerd. I've had the service for over a year now and can only complain about a few things. First thing is the problem with the slow upload speed... I mean, come on, I...