Covad

Pros: It actually works, competent installers, real live customer service
Cons: Verizon, speed , PPPoE software requirements.

I just became a COVAD.net customer as a result of them forcibly taking of the customers of one of their resellers – Internet Express. We’ll get to the customary horror story about installation later, but I was surprised to receive a letter in mid...

Pros: It's fast when it works
Cons: IF it works.

[If you've read most of this before, scroll down to the bottom for the update]

The story of my Covad DSL installations is harrowing and miserable. It's a headache and a heartache wrapped in one neat package. It's something you might well...

Pros: Friendly techs, generally easy to get on the phone
Cons: They fraudulently charged my credit card, and their DSL service is lame.

Do not get suckered by Covad. Now that they are going bankrupt they are dealing in fraudulent activity to retain any money they get- even money taken illegally...

9 months ago, I went with Covad because I heard bad things about PacBell (aka...

Pros: Fast Service, Quick Install, No Intruders
Cons: Service support

When I signed up with Covad DSL, I had heard about all the horror stories concerning DSL installations. I feared that in my move, I would be without broadband for a long period of time. To my delight, Covad provided superior service and while Verizon...

Pros: They offer an alternative to PacBell in my area
Cons: Rude service; service order incomplete

I work at home and wanted a backup DSL service. My Pac-Bell service is nice and fast, but goes down about 1 hour/day. I decided to go for a second provider that used different lines, access points, and equipment.

For some reason, only Pac-Bell...

Pros: very fast, able to connect multiple computers with a "hub"
Cons: people very unprepared, didnt know what they were talking about on many occasions

OK, dont get me wrong, DSL is fast and a great service. But my experience with Covad has been an interesting one. First of all I read up on some of the facts on DSL so I would know what I was talking about when I talked to the people at BigNet and...

Pros: Easy self-installation
Cons: Horrid tech support, Not "always on",performance,1-year commitment,hardware compatibility

I signed up for Covad because I was fleeing from the chronic bad service level of AT&T Broadband Internet. My experience with Covad makes AT&T look angelic in comparison.

I do not recommend Covad for the following reasons:

1) Not...

Pros: Reliable, Quick and Friendly
Cons: Absolutly nothing.

I ordered my DSL through Covad's website. They told me that DSL was in fact available in my area (Queens, NYC) and they assigned Fastpoint Communications to me as my new isp. The covad customer service was very friendly with me and even joked with me...

Pros: None.
Cons: No service provided, loss of hundreds of hours of time and money

I work at home via the internet. I get paid by the completed project. Therefore I am totally dependent on internet access for income. After researching my DSL carrier options, in December 2002 I chose Covad. I should have known it was a bad omen when...

Pros: Stop putting up with crappy service
Cons: Do something about your problems

Right now Congress is debating two bills – HR-2420 and HR-1686 – that will completely gut the ’96 Telecom Act and may guarantee that only the Bell monopolies will be able to provide DSL service to consumers in the future.

These two bills would...

Pros: Great timekiller if you have days to waste. Beats repeatedly digging hole and filling it in (I guess).
Cons: Wildly unreliable, inconsistent service could be considered substitute for hell on Earth.

There may be some people who have received reasonable service from Covad. Even the worst service company in America might have a good day once and a while. But Covad's wildly inconsistent and unreliable service record should convince you...

Pros: Middle of the line service
Cons: Bait and switch bandwidth

Installation and setup DSL service aught to be simple: You order the service, they send you equipmen ...

Pros: Just because someone works for a huge monolithic corporate entity doesn't mean they can't also be a really nice person
Cons: still don't have my &*@*^#! ADSL!

When last we spoke (see my previous epinion, on Flashcom...), I was in a mildly frustrated and utterly confused space as regards what I've come to think of as "The Hook-Up." (As in "I got to get me The Hook-Up," repeated over and...

Pros: Good service with the right ISP
Cons: None

In the past year, in some regions of the U.S., DSL has really taken off as the “broadband”internet access method of choice. Full time, 192K, single IP address, home accounts can be had in the Los Angeles area for about fifty dollars per month. Cable...

Pros: Blazing speed.. Great price.
Cons: Nightmare, truly a nightmare, to get installed. You have to be vigilant, aggressive and be willing to spend a lot of time on e-mail and the telephone to get your service.

Having never had a baby, nor capable because I am male, getting DSL must be much like the experience of birth. Awful pain and agony followed by bliss and relief when it is all over!

Getting DSL from COVAD was 3 1/2 months of pain, phone calls...