-
-
Rated a Somewhat Helpful Review by the Epinions community
Jan 2, 2006
Pros: Average speed and connection.
Cons: Outrageously expensive. Absolutely incompetent tech support, mostly from India. Poor customer service.
Summary: I've been an Earthlink customer since 1998. Since that time, Earthlink has raised their fee structure, adding "Home Networking" as a separate cost (for what??) all the while reducing their tech support to babbling idiots! Each time I need tech support, I ... read more
-
-
Rated a Helpful Review by the Epinions community
Nov 30, 2005
Pros: Staff is not bad when and if you are able to reach the right level
Cons: Company seems to deliberately "block" customers from reaching tech suppt.
Summary: Not only does Earthlink have alarmingly poor customer / technical support, but the company actually seems to have devised a system to purposely "block" customers who are attempting to get online or phone support: 1). The automated phone support voice ... read more
-
-
Rated a Helpful Review by the Epinions community
Nov 16, 2005
Pros: none
Cons: read the note.
Summary: My earthlink dsl was down for 22 days! I was sent all over the world to tech's who had no way of helping me to start. after staying home 3 times from work to see the repairman who never came. I was told by earthlink I have a 24 hr. window for someone ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Nov 6, 2005
Pros: cute ads, maybe
Cons: No customer support to speak of. There's no getting out of that contract.
Summary: We had Earthlink DSL service for several years, and it worked okay, usual outages, but nothing horrible. This past summer, 05, the service quickly fell apart. Our DSL link kept failing, and the modem would disconnect, and try to reconnect. We couldn't ... read more
-
-
Rated a Helpful Review by the Epinions community
Sep 13, 2005
Pros: Good customer service, if ultimately unhelpful. Free 20 hours per month of dial-up.
Cons: Constant disconnections; slow page downloads.
Summary: I had been a dial-up customer of Earthlink's for several years and had been quite happy. The connection rarely broke, and I was able to log-on at any time. I decided to join the 21st century and get broadband; based on my satisfactory history with ... read more
-
-
Rated a Helpful Review by the Epinions community
Aug 30, 2005
Pros: I cannot say anything positive about my experience with Earthlink. Offshore support and service
Cons: Poor Technical Support. Not knowledgeable. Obviously going through prewritten steps.
Terrible customer service. .
Summary: I just got off the phone with Earthlink "Customer Service". I put customer service in quotes because it is customer service in name only. The reason I called was to cancel dial-up service that had never worked properly to begin with. When I called ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Aug 26, 2005
Pros: can't really think of one, maybe they sometimes answer the phone?
Cons: No follow through. No problem solvers
Summary: I am so miserable with Earthlink. I have had intermittent DSL sync - and have learned that I am pretty much out of their service range. They won't let me terminate the contract without charging me $150! And it does not work reliably at all. I keep ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Aug 17, 2005
Pros: fair product -- when it works, cheaper than others
Cons: customer service is a joke, and the same applies to pop-up blocker
Summary: I have used many internet providers. Road Runner, Frontier dial-up, Optimum (my current provider), and Earthlink. Out of all forms of internet connection, I can comfortably say that Earthlink gave me the most headaches for a cable-connected service. ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Aug 14, 2005
Pros: Great operating system when it works, which is not very often.
Cons: Customer service. They try but they are geared for 'uninstall and reinstall
Summary: I am soooooo tired of jobs going overseas. And I am in particularly sick of particular Americans getting rich while taking their companies jobs overseas. I have had Earthlink for several years and have had a lot of trouble over the years dealing with ... read more
-
-
Rated a Helpful Review by the Epinions community
Jul 9, 2005
Pros: nothing at all
Cons: extremely poor customer service
Summary: I was an Access4less dial up customer for a few years when they discontinued dial up and if I wanted to, I could migrate to Earthlink for $9.95 month. This was in March of 2005. I didn't want Earthlink as I had heard that their customer service was ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Jun 15, 2005
Pros: fast internet speed
they do deliver the modem in 2 days
Cons: horrible tech support
no customer service
Summary: After deciding to go back to school online, we decided to switch over to a faster internet service and Earthlink DSL seemed like the perfect choice. It was fast and pretty economical compared to the other guys. Plus, they told us we could use Earthlink ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Apr 18, 2005
Pros: I honestly can't think of a single one.
Cons: Poor technical support, lousy customer service... and they ripped me off.
Summary: Today's business environment is challenging, most companies are short handed, and service isn't what it used to be at a lot of companies. But no one I've dealt with lately has been anywhere near as horrific as Earthlink. I ordered high speed DSL ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Apr 14, 2005
Pros: Pop-up blocker
Cons: The worst customer service ever, do not trust anything a single person will tell you
Summary: I had Earthlink DSL service for 2 years. Never called them, so had no problems. Then it so happened that I had to move. The service does not exist, period. The live chat does not work-it does not connect, if you write to customer service-no one will ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Apr 13, 2005
Pros: I don't have any pros to write about.
Cons: DSL connection disconnects frequently for 2-3 hours at a time.
Summary: I had a very bad experience with Earthlink DSL. The week that I tried to connect for the first time, DSL in our region was out. But no one in customer service knew that it was out. I had difficulty signing on so I called customer svc. The first ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Mar 15, 2005
Pros: Nothing
Cons: Everything
Summary: Dear Mr. Betty, I can not tell you how displeased I am in Earthlink’s service, not just DSL connection service but customer service as well. I signed up with Earthlink back in September of 2003 with the lower speed DSL service at a rate of $39.95. ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Mar 9, 2005
Pros: The same ISP I've had for 9 years, so no email change
Cons: tempermental PPoE connection, long wait times to tech support
Summary: I signed up for Earthlink DSL in 1999. Covad installed the line, and that was before dsl shared a line with you phone company. That explains why Covad disconnected my telephone service, connected their lines and left before the dsl was working. It was ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Jan 7, 2005
Pros: few and far between
Cons: Support and service worse than terrible
Summary: I have had satellite internet service through Earthlink for a year, and it has been largely a nightmare. Earthlink's phone support people and all their little feedback forms are congenial but so far as I can tell they are just fronts for an organization ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Jan 3, 2005
Pros: web mail, dial up access while traveling
Cons: horrendous customer service
Summary: I switched to Earthlink DSL because it was highly touted on Apple's web site and had heard that it was a particularly Mac friendly ISP. My service was generally good for the first year and a half, although it was pricey. For the past three months, ... read more
-
-
Not Yet Rated by the Epinions community
Dec 28, 2004
Pros: The service is working but I feel like I am overcharged.
Cons: They are dishonest
Summary: I signed up for a free three month trial internet service with Earthlink. They were going to send me some equipment after the Bright House checked my cable connections but my apartment turned out not cable ready upstairs. I was told to consider ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Dec 10, 2004
Pros: NONE
Cons: Impossible to reach live humans, incompetent customer service reps, problem tracking systems that don't work.
Summary: First of all, if you ever try calling them for help, it will take you 15 minutes of navigating through voice-menu hell before you get to a live person, and chances are, you are talking to the wrong person who will "try to transfer" you to the right ... read more
-
|
|
