Flashcom

Pros: Very fast connection, Always on connection
Cons: Long waiting periods of the phone, substandard tech support

Digital Subscriber Line (DSL) is the next big thing for providing broad band access to the Internet for computer users of all stripes at a very affordable price. DSL utilizes existing phone lines to give users broad band Internet access, and always on...

Pros: Free installation, Good Connect Speeds
Cons: Lousy Customer Service, Limited reliability

Here's Flashcom in a nutshell--they're fine as long as you don't ever have to talk to them.

The problem? You'll have to talk to them.

It took me 6 months to get my iDSL service installed. First they lost my order, then 2 months...

Pros: There are no pros there, just rank amateurs.
Cons: Two months later, I'm still dialing up through AOL.

I admit it. I'm an addict. After years of dial-up service, I finally moved to Jacksonville, Florida, where I was able to order some FAT PIPE in the form of a cable modem. I loved it. I was immediately hooked. Streaming audio, streaming video......

Pros: NONE
Cons: Everything

While on hold for Flashcom, their recordings purport Flashcom to be the largest provider of DSL service in the nation proving that BIGGER is NOT always better. Since Sept. 2000, I have had MAYBE a week of uninterrupted access to the internet via this...

Pros: Good line
Cons: HORRIBLE sales and billing department

Hi,
I just wanted to make an update on this service!
they have dome even MORE to get me REALLY MAD!
here is a new email I just sent them, read it and see why I dislike this company so much!

Please refer to the message copied...

Pros: competitve pricing, 24-hr Internet connectivity
Cons: restrictions on use (no servers), long-term commitment (year), multiple companies involved in installation

After reading about other people's experiences with Flashcom, I think I've been fairly lucky and don't have much to complain about. I only recommend Flashcom to those that know what they're going to get... Cheap DSL Internet connectivity probably at the...

Pros: Fast and reliable where it needs to be, cheaper than most other ISP's
Cons: Lengthy install time, tons of misinformation along the way, lousy billing practices, long contract time to get the lowball price.

I'm a Flashcom customer. I admit it. And I pay a LOT of money for it.

I'm also a major bandwidth hog. This I cannot deny. I will saturate any network pipe I can find with Quake packets.

My experience with Flashcom was a mixed bag,...

Pros: Great when it actually works. Sure beats my 56K modem.
Cons: Vastly varying installation experiences...who knows what'll happen to you? Plus, support is awful.

It seems like getting ANYTHING installed runs the full spectrum of experiences, and DSL appears no different. I read kdsudac's horror story with a slight grin, as we had the COMPLETE opposite scenario happen to us...it took us three months to get our DSL...

Pros: Pre sales team is great at suckering people
Cons: They are thieves are far as I am concerned, until I receive a refund

Looking through these prior postings, I am seeing a trend with Flashcomm/Teliquest Networks.

I ordered DSL in April. I was ushered through beautiful initial customer service, which included follow up calls and respectful people. I was...

Pros: Gives me a story to tell the grandkids when I get old
Cons: Heart-wrenchingly cruel way to treat a guy who just wants to check his email real fast!

So I moved to New York City -- well, all right, Brooklyn, but it's still part of the city, dammit -- in February, and in doing so I abandoned my beloved cable modem service in Austin, Texas. That was some fat pipe. Anyway, I figured that, since I was...

Pros: Its DSL
Cons: World Record LOW in Service

**** Update - 12/07/2000

They lost the second star and along with it, all hope of ever not sucking! They have screwed my billings up to the point that they can not bill me (Haven't been able to bill me yet.... in 7 months.) I will not pay a...

Pros: It's fast, I'll give them that.
Cons: Horrible installation ordeal, awful support

Is my story sad? You bet. A bit scary? definitely. Does it end well? Read on gentle reader!

So I moved into my apartment, a lovely pre-war building (read: rent-stabilized, with poor wiring), in the hear of Manhattan's Upper West Side. At my...

Pros: I never had to pay them a penny
Cons: They never got anything to work

I ordered Flashcom service on July 1, 1999. I agreed to a two-year contract for $89.95 monthly, with free installation. Six months later I still did not have DSL service, and Flashcom and I agreed to part ways.

On each instance of calling...

Pros: great speed, great service
Cons: slow customer service

I signed up for Flashcom service because it was the cheapest connection I could find in my area. For $49.95/month with first month free, free installation and modem if you sign a two year contract flashcom beat out its competitors easily. The outside...

Pros: Fast
Cons: Customer Service is unpredictable, and quite useless

Who runs this company? I'm fully convinced that 2 kindergarten children with a box of crayons and a fake typewriter could provide far superior customer service than these clowns. I'm getting a new connection through a different ISP as you read this...