Mindspring DSL

Pros: Great speeds, and excellent connection.
Cons: It took me 10 hours to get it to work!

I like to consider myself somewhat of an expert when it comes to the internet and setting up computers on the internet. In college I ran a network of computers for 2 years, and even have my CNE(Certified Novell Engineer) certificate. I am especially an...

Pros: Free Modem, Free NIC, Free Installation, Fast Service, Fair Price.
Cons: Major issues when trying to change pricing plans.

This review was originally published November 4, 2000. After two years had passed, I thought it might be beneficial to provide an update and did one on January 10, 2003. Now that even more time has passed, I decided to do yet another update - this one ...

Pros: SPEEDY!!!!! Reliable connection, ADSL
Cons: 6 mo. contract, credit card billing, must be within range of substation.

Roughly two months ago my dial-up isp decided to sell my account without bothering to notify its customers that they were doing so. The new company was a disaster and dumped 2500 of us in the cold with no service, needless to say the lawsuits are still...

Pros: Good At Making You Mad
Cons: Terrible Customer Service, Unethical Techs

I ordered 2 DSL modems for my home. Was told I would receive the software in 5-10 days, then, the kits in another 5-10 days. I received the kits in about 10 days - never received the software for either kit. The first one hooked up without a problem....

Pros: Free(?) modem. Though they will charge you for it if you quit.
Cons: Cost and initial connection times.

Having been an Earthlink/Mindspring dial up customer, I wrongly assumed that the migration over to DSL would be smooth as can be. Given an initial timeframe of 2 to 4 weeks for service to turn on, it took over 5 weeks along with emails and calls to...

Pros: 85% of Customer Service people are friendly
Cons: -Insanely long phone support waits in excess of 20 minutes -3rd party provider

I strongly suggest to whoever reads this review to re-think the idea of DSL service altogether. Unless you go direct through the phone company that owns the lines, the DSL provider will claim that any problems with your connection are not their fault...

Pros: Fast connection.
Cons: Trying to network is a big problem, get different answers everytime you call.

Mindspring DSL was not our first choice for DSL service. We had DSL through our local ISP with Fastpoint. Unfortunately,Fastpoint went out of business and our local provider did not want to have the hassle of providing third party DSL. We were given two...

Pros: fast connection and great customer service
Cons: suffers occasional disruptions of service, a little on the expensive side

region: california, bay area (east bay)

like any item, put a lot of thought into whether you really need it before you get it.

PRICING: the price runs around $50/month which might turn some away. but this is about average for dsl....

Pros: quick delivery of components, fast/reliable connection
Cons: terrible customer service, self-install manual poorly written/out of date

Now that I've had Mindspring DSL up and running for a few months I love it. It is nearly as fast as the network at the office (sometimes faster) and it has never gone down yet. The price is decent (especially since I was already a Mindspring customer) -...

Pros: Speed, Price, Speed, Customer Service, Speed
Cons: Troubleshooting

After months of waffling, I decided to try Earthlink's DSL. The promo package was a good deal, with a free self-install kit, containing an ethernet card,and a DSL modem. It took 6 weeks for me to get it, as Earthlink will not send the package until they...

Pros: Good speeds, vary depending on your CLEC
Cons: Technical support can be less than satisfactory

Earthlink (parent co. of Mindspring) offers competitive rates and fast speeds. However, your connection rates will vary depending on your CLEC or TELCO.

I chose the self install kit offered by Earthlink via Verizon, because I did not want to...

Pros: They pack the stuff in a really nice box
Cons: Pretty much everything after you open it.

We actually went through a Mindspring subsidiary, EarthLink for our DSL. We received it on a Wednesday and had an Ethernet card installed on a Thursday at a cost of $50 so the modem would work. We followed all the instructions to set it up. On...

Pros: Free hardware, software, installation, additional dial-up time for roaming, and if you have the dialup - you can keep your email address
Cons: If only everybody can get DSL. Not all areas (apartment complexes, etc) can get DSL

We changed over our Earthlink Dial-Up to Earthlink/Mindspring DSL.

They processed our request and got back to us in just a couple of days. A week later Covad came out and installed the hardware. Luckily, our phone line was setup to recieve...

Pros: High quality connections, speed, and customer service
Cons: A little more expensive then other DSL services

After having a bad experience with Telocity DSL, my expectations were pretty low for DSL service. Not only did Mindspring DSL (now Earthlink) exceed my expectations, they did it with flying colors.

Before installation, I needed to speak...

Pros: Very quick connection and great customer service
Cons: Have lost my connection a couple of times

SUMMARY

After spending a year watching my friends pass by me on the internet highway, I finally got fed up and made the call 2 months ago. I researched Mindspring through Epinions and actually am more satisfied than I expected to be.
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