Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Jul 29, 2001
Pros: Great speeds, and excellent connection.
Cons: It took me 10 hours to get it to work!
Summary: I like to consider myself somewhat of an expert when it comes to the internet and setting up computers on the internet. In college I ran a network of computers for 2 years, and even have my CNE(Certified Novell Engineer) certificate. I am especially an ... read more
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Rated a Helpful Review by the Epinions community
Mar 19, 2006
Pros: Nice snappy logo
Cons: Degradation of service over time, confrontational customer service
Summary: After having Mindspring DSL for 2 years, I have to say they are not the best broadband provider. Why had I not switched? Well, I live in a 100 year old building on the North side of Chicago, and just getting the building set up for DSL was enough of a ... read more
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Rated a Helpful Review by the Epinions community
Jan 31, 2005
Pros: They were good to me when I had the dial-up service.
Cons: Binding contracts despite lack of service.
Their customer service was abysmal!
Summary: On January 25th, 2005, I attempted to activate my new DSL line which I acquired from Earthlink. My experience has been close to nightmarish, and as it stands will only continue to cost me more money. I first contacted Earthlink's technical support ... read more
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Rated a Helpful Review by the Epinions community
May 14, 2004
Pros: Easy Installation, Helpful Support, Dependable
Cons: None
Summary: We have had Earthlink DSL for the past two years, and have been very happy with every aspect of our service. When we first moved into our new house, cable was the only high speed internet connection available, so we signed up with the small, local ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 18, 2004
Pros: Great speeds, 1.2mbps to 1.4 mbps average.
Cons: Customer service is so-so & Tech support SUCKS, too expensive, only 20 hours dial-up.
Summary: I have been an Earthlink subscriber for 5 years now, the last 2 have been DSL. Customer service and Tech support have always been pretty good until recently. They have outsourced to India, Asia, and Europe. The tech support staff isn't ... read more
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Rated a Helpful Review by the Epinions community
Nov 14, 2003
Pros: Established, fast, always on, free modem after contract period, GREAT tech support, Mac support
Cons: Average price for average performance. $39/month too steep?? Recent slowdowns a DRAG.
Summary: I've been with Mindspring/Earthlink since Oct. 2000. To their credit, they were the 1st to get into my neighborhood (in SF) where PacBell(now SBC) DOMINATES. The move to Earthlink wasn't too bad, although it took 4-5 months to ruffle out e-mail account ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 8, 2003
Pros: None
Cons: Tones
Summary: I have been very patient about the situations, but time after time.... got hold on the phone from 25 mins - an hours and hold again and transfer again with different answer this is unaceptable.
I have been moved twice the 1st time it take almost 3 ... read more
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Rated a Helpful Review by the Epinions community
Nov 5, 2002
Pros: Always up, fast, great customer service
Cons: Hold times for tech support.
Summary: I had Earthlink for about ten months when I lived in an apartment. I ordered the service and received my startup pack within a week. Hooked everything up, and worked like a charm! Though you have to keep in mind that where I lived, Ameritech was sub ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 24, 2002
Pros: fast connection and great customer service
Cons: suffers occasional disruptions of service, a little on the expensive side
Summary: region: california, bay area (east bay)
like any item, put a lot of thought into whether you really need it before you get it.
PRICING: the price runs around $50/month which might turn some away. but this is about average for dsl. ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 1, 2002
Pros: Free(?) modem. Though they will charge you for it if you quit.
Cons: Cost and initial connection times.
Summary: Having been an Earthlink/Mindspring dial up customer, I wrongly assumed that the migration over to DSL would be smooth as can be. Given an initial timeframe of 2 to 4 weeks for service to turn on, it took over 5 weeks along with emails and calls to ... read more
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Rated a Very Helpful Review by the Epinions community
Jun 19, 2002
Pros: 85% of Customer Service people are friendly
Cons: -Insanely long phone support waits in excess of 20 minutes
-3rd party provider
Summary: I strongly suggest to whoever reads this review to re-think the idea of DSL service altogether. Unless you go direct through the phone company that owns the lines, the DSL provider will claim that any problems with your connection are not their fault ... read more
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Rated a Helpful Review by the Epinions community
Mar 23, 2002
Pros: Good connection. You can meditate while waiting for them to answer your call.
Cons: Customer Service and Tech Support are miserable.
Summary: We Want Your Business!
When my former DSL service was about to close down in my area, I started getting regular phone calls from Earthlink (the monster that ate Mindspring) to have my account forwarded. Since this seemed to be the easiest ... read more
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Rated a Helpful Review by the Epinions community
Sep 24, 2001
Pros: Free Modem- not really
Cons: Poor customer support,Poor service,Huge delay for installation,You are insignificant!
Summary: Sure, I had fine Earthlink dialup service for two years.
Well, it took 4 months to get DSL installed in Chicago, and the local installation group made 4 visits, with 1 no show. The service we had was marginal, and we had daily service ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 28, 2001
Pros: Promises to switch from other DSL providers to Earthlink's DSL with NO interruption in service
Cons: 28 minute phone wait (the longest one), denial of advertised no-disruption promises, endless rep-to-rep shuffle
Summary: With exceedingly high hopes (given Earthlink's advertisements about no disruption in service for people who already have DSL and also their claim on CNet's broadband speed test page to have higher speeds than PacBell), I called Earthlink.
... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 24, 2001
Pros: Great service from Mindspring over the last 6 years
Cons: non that I can think of
Summary: Whatever you do, do not try to go with Sprint Ion Services.
I tried and now 4 months later they just told me that my line does not qualify. It took them 4 months for that!
I called 22 times to customer service trying to get an answer so I ... read more
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Rated a Helpful Review by the Epinions community
Aug 10, 2001
Pros: It works.
Cons: Lag to get installation is terrible, customer service is worse than terrible.
Summary: I had Mindspring DSL before I moved. It took them about 2 months to get it installed, and their tech support guy could not debug the installation problems, I ended up doing it myself (true story: the guy on the phone was reading out loud to himself from ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 6, 2001
Pros: I can talk on the phone and use the internet simutaneously.
Cons: Not nearly as fast as I had hoped.
Summary: It took several months for me to get Earthlink DSL up and running. Most of the delays were due to errors that caused my service to be disconnected before I got my equipment and to a defective modem. I was being billed for service I did not yet have. ... read more
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Rated a Helpful Review by the Epinions community
Jun 21, 2001
Pros: None compared to their competition
Cons: terrible customer service, horrible tech support, poor sales support
Summary: I tried to upgrade to DSL. I've been on Mindspring's waiting list for DSL for over a year now. I finally got an e-mail from Mindspring that DSL was available on my phone number, so I ordered the upgrade with Mindspring on the telephone on 5/14/2001. I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 19, 2001
Pros: Earthlink Home Networking - awful
Cons: tech support awful - over an hour wait everytime I called
Summary: I've had their DSL for over a year. They said hooking up the Earthlink HomeNetworking system was as easy as setting up the DSL. It wasn't. I worked on it for 3 days before giving up. I called tech support: first time a 100 minute wait. Second time ... read more
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Rated a Helpful Review by the Epinions community
Jun 15, 2001
Pros: not sure yet
Cons: merged with earthlink
Summary: I had contacted Mindspring/Earthlink because according to their website, it was now available in my area. GREAT. I had DSL at my previous residence and was just hooked. So, I contacted EarthLink and spoke to a wonderful sales representative. He ... read more
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