Highest Rated Review by the Community
-
Rated a Very Helpful Review by the Epinions community Aug 5, 2000
Pros: Reliable high speed transmission rates.
Cons: Upload speeds set to 128kbps.
Summary: I have been using Pacific Bell’s ADSL service for almost a year now. When I had originally heard about it I was concerned about the specifications on the data transmission rates. For basic ADSL service were up to 1.5mbps download and 128kbps upload. ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Mar 28, 2003
Pros: Fast and pretty reliable
Cons: When it's down, it really sucks
Summary: Pacific Bell DSL will only work really well... if you constantly argue with them. For me, I had problems with the wirings in a complex. It took me about 3 months to set up a reliable DSL connection, but that's only because I didn't complain and found out ... read more
-
-
Rated a Helpful Review by the Epinions community
Dec 14, 2002
Pros: friendly help staff
Cons: abusive virus-like software, slowwwww speed
Summary: Comment:
My experience installing SBC-Yahoo DSL was a nightmare. Over 15 techs and 12 hours of phone time later the resulting "service" is abusive and slow.
-the installation software disabled the dialup function
-installed ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Nov 22, 2002
Pros: The DSL service has been flawless.
Cons: Installation was a joke, customer support is awful.
Summary: When I placed the order for DSL, I was told the modem would be free and that I didn't need to have anyone on site who knew how to set up the computers -- the installer would do everything and have all software working correctly before he left.
... read more
-
-
Not Yet Rated by the Epinions community
Nov 7, 2002
Pros: very easy self install - very reliable
Cons: less speed mine is only 400k
Summary: I got this DSL line installed in december last year (2000) after ordering over the phone, the equipment came after few days.
Self self installation was piece of cake - in 5 minutes, worked from start. You just plug the network card in the pci slot, ... read more
-
-
Not Yet Rated by the Epinions community
Oct 7, 2002
Pros: Fast, No Loss Of Service, Good Video Quality, Great Support!
Cons: A Little Slow Initially Downloading Start Page.
Summary: I purchased my DSL package in September, and it arrived on time. Self installation went pretty smooth, but installing ethernet card was a little tricky. I called tech support because I was getting a message indicating "ethernet card not ... read more
-
-
Rated a Helpful Review by the Epinions community
Sep 28, 2002
Pros: Available in my area
Cons: EVERYTHING ELSE, ESPECIALLY CUSTOMER SERVICE
Summary: I have never been so frustrated in my entire life than the ongoing episode that I am having with PacBell and SBC. Firstly, they have numerous numbers/departments none of which seems to know what the other(s) are doing. Secondly, very few people on the ... read more
-
-
Rated a Helpful Review by the Epinions community
Aug 15, 2002
Pros: Trully a better internet experience, 1.5 mpbs down (where i live :), extremely stable
Cons: poor installation and customer service record, dial-up dsl, limited upload speed
Summary: I was one of those unfortunate people who had flashcom DSL and found themselves with no internet just as the last of the college applications were due (Jan. 15 due date). I immediatly ran to my 24 hours staples to purchase a modem, and in the meantime, ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Jul 19, 2002
Pros: Tech support tried to help
Cons: PacBell does not guarantee a minimum bandwidth
Summary: PacBell is very careful and willfully deceptive when it comes to signing you up for DSL service. In their contract they specify an “up to” rate. They offer to give you up to 1Mbs service but in actual fact they can give you 0Mbs service and you have to ... read more
-
-
Not Yet Rated by the Epinions community
Jul 16, 2002
Pros: none
Cons: Decimal and chaotic customer services, which will send you to a pure telecom hell.
Summary: This is a story about SBC/PacBell customer services I experienced earlier this year. I didn't order PacBell DSL because of what I heard from several people in San Jose area. Yet just trying to get a simple dial tone with these guys to have a 3rd party ... read more
-
-
Rated a Helpful Review by the Epinions community
Jul 14, 2002
Pros: None
Cons: Rotten mail service
Summary: I have had Pacific Bell dsl service for almost 2 years. The whole experience has been a nightmare. They lost my original order then erased my replacement order. It took six months to actually get my line provisioned. Since then, the service has been ... read more
-
-
Rated a Helpful Review by the Epinions community
Jun 19, 2002
Pros: cheap, widely available
Cons: Poor modems, worse support, overloaded dsl facilities
Summary: I got my DSL modem from PACBELL in March 2000. It was a USB-based Efficient Networks 4060, one that did not work well on my PC, and it was slow. It would randomly stop working and worse, the Enternet 300 software would wipe out my operating system on a ... read more
-
-
Not Yet Rated by the Epinions community
Mar 25, 2002
Pros: Easy installation, Blazing fast speed, Internet is now all it never was!
Cons: Should have got DSL alot sooner
Summary: I have read many articles and have used the Self install kit provided by Pacific Bell. I had not one single problem with my installation and had I been aware of the super fast speed DSL has given my internet connection, and the simple installation ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Mar 8, 2002
Pros: Fast connection, easy setup
Cons: Price still a little high, on-line signup doesn't cover all the options
Summary: I had been suffering along with a dialup ISP (ATTGlobal.slow.suck) with miserable connect speeds (most recently about 26k), constant connection issues and more than frequent e-mail glitches (some lasting days). On top of that, I have some friends with ... read more
-
-
Rated a Helpful Review by the Epinions community
Feb 20, 2002
Pros: Free modem - some of the tech guys were ok - cheap.
Cons: Almost everything else...
Summary: Major drag almost without letup. It took MANY visits (over the course of about 2 months) and guys tromping around in and out of my house before one guy came over and had the install done in a heartbeat. Turns out that he was about the only one on the ... read more
-
-
Rated a Helpful Review by the Epinions community
Feb 17, 2002
Pros: Fast
Cons: poorly coordinated support, bad on-line support, reliability did not last. Poor repair service.
Summary: After waiting several years for Pacific Bell to install a DSL gateway in my neighborhood (see below) I was finally able to sign up for ADSL. They beat AT&T Cable to the punch by being the first to offer broadband in my area. (see note) Since the ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Jan 19, 2002
Pros: 24 hr support *if* you can reach the right person
Cons: Outrageous installation cost and horrible support
Summary: Hosting.com, an ISP outfit here in San Diego, suspended my DSL service at the beginning of this month without giving me any notice. Upon interrogation they said that they wanted to exit the consumer business and claimed that they had sent me notice. ... read more
-
-
Rated a Helpful Review by the Epinions community
Jan 14, 2002
Pros: The one and only high speed provider in some Bay-area communities
Cons: Horrible Customer service, misleading promotions and outrageous charges
Summary: Pac Bell promoted (in 2001) DSL with free equipment and installation with a mail in check of 99$ and no time commitments.
They send you everything as promised and installation works fine with a few minor glitches (be prepared to wait 20 minutes) on ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Dec 23, 2001
Pros: Consistent
Cons: Speeds are consistantly slow =(
Summary: Pacbell is probably the worst internet provider you could have. I ordered dsl and am capped at 384 download and getting no where near that speed at all. 322 is the best speed I could ever get. So I get on the phone with ASI and they tell me that I'm ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Nov 14, 2001
Pros: Reliable, fast
Cons: Potentially unfair business practices
Summary: After Pac Bell (the phone company) threatened yesterday to hold my long distance access hostage if I didn't pay the incorrect charges that PacBell Internet (PBI) has repeatedly charged me, I am in the process today of writing the "notice" letter to PBI ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Nov 14, 2001
Pros: Stable and Fast
Cons: Initial Connection fails 20% OK on reboot.
Summary: Initial appointments late or postponed. Took many phone calls and several tech visits for them to learn that I really did have a problem and that it was caused by a physical wire broken up the block. Phone tech support was very available, but it ... read more
-
|
|
