Highest Rated Review by the Community
-
Dec 04 '06
Pros: Cable, Internet & Phone in one place.
Cons: Soviet-era customer service
Summary: RCN came to my area, the suburbs of D.C. a few years ago. They came in promoting lower prices, higher quality service and savings obtained by the vaunted "triple-play" of cable, phone and internet on one convenient bill at lower prices. Let's just ... read more
-
-
Oct 30 '09
Pros: No pros - completely terrible service.
Cons: Overbilled, no answers at "customer service," can't get it cancelled.
Summary: No service, outsourced uninformed "customer service", overbilling problems, unable to cancel when requested, would never recommend to anyone, ever. RCN was due to come out to upgrade our service, and never showed up for the ... read more
-
-
Apr 03 '09
Pros: Rock Solid internet connection. Fast Speeds Available.
Cons: Average Prices That Are Rising. Customer Service Should Be More Knowledgeable.
Summary: Over the years we've had a few different companies install internet in our homes. The first was Comcast. They were an absolute NIGHTMARE! Besides our internet being down every other day (No exxagerations here), the customer service was clueless and ... read more
-
-
Jan 14 '09
Pros: I really cant think of one
Cons: Customer Service and techincal support are horrid, Picture pixelates A LOT, service goes out,
Summary: Letter I just wrote to RCN today.I would like to comment on the quality of your customer service. Also before we get started here I would like to point out this is the second time I have be so angered that ive written a letter of ... read more
-
-
Dec 18 '08
Pros: Subscribe to RCN if you advocate monopoly.Sales guys respond within seconds when making sales.
Cons: Overpriced service, dismal customer service,
Summary: The Drexelbrook Apartments Community management has a contract with RCN as the sole provider of cable services to the community residents (1223 individual apartments). RCN uses this monopoly to strongarm (I can't find a more suitable term) community ... read more
-
-
Sep 07 '07
Pros: reasonably good internet and phone service; did not sell our phone number to telemarketers
Cons: Absolutely dismal customer service
Summary: For seven years, I had my internet and telephone service through RCN, and during that entire time, I have to say that the customer service was simply appalling. I would not recommend using RCN if you have an alternative. Overpriced cable ... read more
-
-
Jun 30 '07
Pros: Decent phone, TV, internet. Great local office.
Cons: National office apparently run by the Bush administration. Increasingly unreliable and expensive. Rude, unhelpful.
Summary: I have had RCN phone, cable, internet for nearly ten years now. I have had very few problems, really. It all works. The price seems to have ballooned, and I am going to check on that, but we have all sorts of special services and three phone lines. As ... read more
-
-
Feb 08 '07
Pros: None whatsoever
Cons: Very unreliable service. Frequently idiotic tech support
Summary: we've been using RCN for cable TV and internet access for the last two and a half years (in Silver Spring, MD - was originally StarPower). The service is frequently down. We've had service techs come to our house twice in this time and on both occasions ... read more
-
-
Sep 02 '06
Pros: Better channel and per-per-view lineup than many competitors. Internet and television are clear.
Cons: Abysmal customer service, long waits on the phone, billing mistakes that take months to correct.
Summary: I used RCN without dealing with customer service (I moved into an Apt. that already had RCN) for two years and everything was seamless. When I moved into a new apartment, I continued with RCN and the customer service was utterly abysmal. ... read more
-
-
Nov 14 '05
Pros: fast, professional , what a treat
Cons: none so far,
Summary: I had sbc and earthlink adsl, combined on the sbc phone line, it was awful, unreliable, though not the fault of earthlink. Dropped connections , dropped phone calls and then I took a chance. Earthlnk, formerly mindspring had been my only provider for the ... read more
-
-
May 11 '05
Pros: Nothing
Cons: Horrible customer service
Summary: In December of 2004, we canceled our phone line with RCN. The fees were getting too high, new taxes seemed to be added every month and honestly, my family and I rarely used the houseline. The only people that called the house and not our cell phones were ... read more
-
-
Nov 09 '04
Pros: Cheap price (at the cost of cheaper service!)
Cons: Customer support, poor service. Not worth the cheap price!
Summary: I have the CPI+ package which includes tv cable, phone, and internet services. Please do yourself a favor and stay very clear from this company. I am about to discontinue my service after only 3 months of this service. The internet service is exceedingly ... read more
-
-
Jun 24 '04
Pros: Bundle very good. Very fast cable access. easy hook up
Cons: abysmal menu system both at telephone CS level as well as television programming. dreadful reps.
Summary: I am writing this while on hold with RCN. These guys REALLY put you through the wringer when anything goes wrong with their service with endless totally useless and extremely slow menus all asking for information and then slowly demanding confirmation of ... read more
-
-
Mar 02 '04
Pros: nothing
Cons: everything
Summary: I purchased a static IP address from RCN in July, since then it has changed 5 times and it takes up to 2 weeks at times to get the IP address that I paid for restored. Since the beginning of February, I lost the static IP again, and my cable modem ... read more
-
-
Jul 17 '03
Pros: One-stop shopping, competitive pricing, fairly reliable connection.
Cons: They improperly sent my account to collection!
Summary: My account was sent to collection because they did not credit my returned equipment properly. I kept ... read more
-
|
|
