RCN Cable

Pros: Cable, Internet & Phone in one place.
Cons: Soviet-era customer service

RCN came to my area, the suburbs of D.C. a few years ago. They came in promoting lower prices, higher quality service and savings obtained by the vaunted "triple-play" of cable, phone and internet on one convenient bill at lower prices. Let's just ...

Pros: reasonably good internet and phone service; did not sell our phone number to telemarketers
Cons: Absolutely dismal customer service

For seven years, I had my internet and telephone service through RCN, and during that entire time, I have to say that the customer service was simply appalling. I would not recommend using RCN if you have an alternative. Overpriced cable ...

Pros: All the normal comm services for one lower price
Cons: Less than stellar service, sometimes unprofessional.

What an offer. Two phone lines, with all the trimmings, cable TV with about 30 more channels and extra boxes, and cable modem service for $140. It cut 1/3 off our bills with Mediaone and Verizon. Then I considered the possible headaches- if the procedure...

Pros: cable modem is good
Cons: Really bad service

Well I finally got cable modem! No more 56k and no more busy signals. The questions is was it worth it?

First the good -

RCN Cable Modem is awesome! It is blazing fast typically I get between 1 mb to 1.5 mb a sec. Usually the sites...

Pros: One-stop shop
Cons: Dysfunctional customer service

This review is about RCN - 21st Century, RCN's subsidiary company in Illinois that serves Chicago. I have been a 21st Century customer for about one year, and generally have received economical, reliable telephone, cable Internet and cable TV service...

Pros: Good Customer service, reliable, price
Cons: speed (sometimes) installation people didn't show up on time

Pros: After reading many of the reviews I have seen the major complaint as of RCN's service is the customer service/tech service. I have had no problems with the tech staff. Most times they can help target your problem and fix your problem.

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Pros: Bundle very good. Very fast cable access. easy hook up
Cons: abysmal menu system both at telephone CS level as well as television programming. dreadful reps.

I am writing this while on hold with RCN. These guys REALLY put you through the wringer when anything goes wrong with their service with endless totally useless and extremely slow menus all asking for information and then slowly demanding confirmation of ...

Pros: Very good broadband service, and friendly customer service
Cons: Not so great technicians, and problem with their cable tv service

As promised from my review on the Linksys router, I've finally gotten around to writing my review on RCN cable.

The Background:

RCN cable moved into our area (Boston) a couple of years back. They weren't that big, but they...

Pros: Great price, easy setup
Cons: POOR customer service, problems already!

We just switched from a local cable company to RCN on May 28, 2003. The tech showed up early, thank ...

Pros: Really fast connection, all in one provider (internet, phone, cable), price
Cons: All in one provider, all-day installation, server restrictions, dhcp

So, I've seen the RCN guys in the neighborhood presumably running fiber all over the place. I get a flyer on my front door saying that I can get local phone, cable and Internet access for about $110 a month with no contracts to sign and no upfront costs....

Pros: cost, works as advertised
Cons: no static IP, some initial setup problems

My girlfriend and I moved across town, and the nice folks (heh) at Verizon told us we couldn't take our DSL service with us. So we shopped around for an alternate broadband provider. RCN was pretty much the only other option, since the other cable...

Pros: Worked great (very fast) for the one day it worked.
Cons: Customer service: Useless, incompetent, and they lie to you. They don't seem to understand the concept of 'appointment'.

I tried RCN of New York. I live in Manhattan.
Here is a letter I wrote to the president of RCN.
None of this is exaggerated. Honest.
After the letter I did get a phone call with an apology and my bill was finally corrected.
...

Pros: None. Not kidding, absolutely none.
Cons: Terrible customer service. Billing nightmares. Installation problems.

From start to finish, my experience with RCN was horrible. I could go on for pages and pages, but I will try to keep this short and highlight the major problems:
1. Installation...I took an afternoon off of work, and they never showed up. On hold...

Pros: fast downloads. reasonable tech support
Cons: sometimes evening web browsing is slow

When I first moved to boston, my only choice was RCN for broadband. luckily, it was tested by a friend who lives down the block, who has had it for years in Boston. I found the hookup to be painless, as they connected my phone, TV and cable modem at the...

Pros: good prices
Cons: unreliable, abysmal customer service

If your only choice for broadband is RCN cable modem service, you *may* want to consider it. Expect much greater latency than on a dial-up modem, frequent short outages and occasional multi-day failures, and to top it all, a customer service organization...