RCN Cable

106 ratings (100 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • The I.R.S. is more fun to deal with...

    Dec 4, 2006 by
    Rated a Very Helpful Review
    Pros: Cable, Internet & Phone in one place.
    Cons: Soviet-era customer service

    Summary: RCN came to my area, the suburbs of D.C. a few years ago. They came in promoting lower prices, higher quality service and savings obtained by the vaunted "triple-play" of cable, phone and internet on one convenient bill at lower prices. Let's just ... read more

  • RCN - rubbish

    Oct 30, 2009 by
    Not yet rated.
    Pros: No pros - completely terrible service.
    Cons: Overbilled, no answers at "customer service," can't get it cancelled.

    Summary: No service, outsourced uninformed "customer service", overbilling problems, unable to cancel when requested, would never recommend to anyone, ever.  RCN was due to come out to upgrade our service, and never showed up for the ... read more

  • Most Reliable Internet I've Ever Had

    Apr 3, 2009 by
    Rated a Very Helpful Review
    Pros: Rock Solid internet connection. Fast Speeds Available.
    Cons: Average Prices That Are Rising. Customer Service Should Be More Knowledgeable.

    Summary: Over the years we've had a few different companies install internet in our homes. The first was Comcast. They were an absolute NIGHTMARE! Besides our internet being down every other day (No exxagerations here), the customer service was clueless and ... read more


    Jan 14, 2009 by
    Not yet rated.
    Pros: I really cant think of one
    Cons: Customer Service and techincal support are horrid, Picture pixelates A LOT, service goes out,

    Summary: Letter I just wrote to RCN today.I would like to comment on the quality of your customer service.  Also before we get started here I would like to point out this is the second time I have be so angered that ive written a letter of ... read more

  • RCN Cable service Strong Arming Drexelbrook Residents

    Dec 18, 2008 by
    Not yet rated.
    Pros: Subscribe to RCN if you advocate monopoly.Sales guys respond within seconds when making sales.
    Cons: Overpriced service, dismal customer service,

    Summary: The Drexelbrook Apartments Community management has a contract with RCN as the sole provider of cable services to the community residents (1223 individual apartments). RCN uses this monopoly to strongarm (I can't find a more suitable term) community ... read more

  • Appalling customer service

    Sep 7, 2007 by
    Rated a Very Helpful Review
    Pros: reasonably good internet and phone service; did not sell our phone number to telemarketers
    Cons: Absolutely dismal customer service

    Summary: For seven years, I had my internet and telephone service through RCN, and during that entire time, I have to say that the customer service was simply appalling. I would not recommend using RCN if you have an alternative. Overpriced cable ... read more

  • You need a good local office - the rest is/was fine

    Jun 30, 2007 by
    Rated a Very Helpful Review
    Pros: Decent phone, TV, internet. Great local office.
    Cons: National office apparently run by the Bush administration. Increasingly unreliable and expensive. Rude, unhelpful.

    Summary: I have had RCN phone, cable, internet for nearly ten years now. I have had very few problems, really. It all works. The price seems to have ballooned, and I am going to check on that, but we have all sorts of special services and three phone lines. As ... read more

  • RCN cable - don't bother

    Feb 8, 2007 by
    Rated a Very Helpful Review
    Pros: None whatsoever
    Cons: Very unreliable service. Frequently idiotic tech support

    Summary: we've been using RCN for cable TV and internet access for the last two and a half years (in Silver Spring, MD - was originally StarPower). The service is frequently down. We've had service techs come to our house twice in this time and on both occasions ... read more

  • Okay selections with horrible customer service

    Sep 2, 2006 by
    Rated a Very Helpful Review
    Pros: Better channel and per-per-view lineup than many competitors. Internet and television are clear.
    Cons: Abysmal customer service, long waits on the phone, billing mistakes that take months to correct.

    Summary: I used RCN without dealing with customer service (I moved into an Apt. that already had RCN) for two years and everything was seamless. When I moved into a new apartment, I continued with RCN and the customer service was utterly abysmal. ... read more

  • the new RCN cable services

    Nov 14, 2005 by
    Rated a Helpful Review
    Pros: fast, professional , what a treat
    Cons: none so far,

    Summary: I had sbc and earthlink adsl, combined on the sbc phone line, it was awful, unreliable, though not the fault of earthlink. Dropped connections , dropped phone calls and then I took a chance. Earthlnk, formerly mindspring had been my only provider for the ... read more

  • Ridiculous

    May 11, 2005 by
    Rated a Very Helpful Review
    Pros: Nothing
    Cons: Horrible customer service

    Summary: In December of 2004, we canceled our phone line with RCN. The fees were getting too high, new taxes seemed to be added every month and honestly, my family and I rarely used the houseline. The only people that called the house and not our cell phones were ... read more


    Nov 9, 2004 by
    Rated a Very Helpful Review
    Pros: Cheap price (at the cost of cheaper service!)
    Cons: Customer support, poor service. Not worth the cheap price!

    Summary: I have the CPI+ package which includes tv cable, phone, and internet services. Please do yourself a favor and stay very clear from this company. I am about to discontinue my service after only 3 months of this service. The internet service is exceedingly ... read more

  • RCN: Great service IF there is no option AND only when it works

    Jun 24, 2004 by
    Rated a Very Helpful Review
    Pros: Bundle very good. Very fast cable access. easy hook up
    Cons: abysmal menu system both at telephone CS level as well as television programming. dreadful reps.

    Summary: I am writing this while on hold with RCN. These guys REALLY put you through the wringer when anything goes wrong with their service with endless totally useless and extremely slow menus all asking for information and then slowly demanding confirmation of ... read more


    Mar 2, 2004 by
    Rated a Very Helpful Review
    Pros: nothing
    Cons: everything

    Summary: I purchased a static IP address from RCN in July, since then it has changed 5 times and it takes up to 2 weeks at times to get the IP address that I paid for restored. Since the beginning of February, I lost the static IP again, and my cable modem ... read more

  • They improperly sent my account to collection!

    Jul 17, 2003 by
    Rated a Helpful Review
    Pros: One-stop shopping, competitive pricing, fairly reliable connection.
    Cons: They improperly sent my account to collection!

    Summary: My account was sent to collection because they did not credit my returned equipment properly. I kept ... read more

  • Very unpleasant customer service

    Jul 6, 2003 by
    Rated a Helpful Review
    Pros: Just works.
    Cons: Very rude service staff

    Summary: When cancelling RCN cable modem service, they want you to bring your cable modem to the RCM office. ... read more

  • Get DirecTv

    Jun 24, 2003 by
    Rated a Helpful Review
    Pros: Absolutely Nothing.
    Cons: Terrible customer service, technicians, and their service goes in and out. Pretty much everything.

    Summary: I had RCN cable for five months, and had perfect service for a combined time of about a week. The ot ... read more

  • Not too happy after two weeks - a big change from the start.

    May 31, 2003 by
    Rated a Very Helpful Review
    Pros: Great price, easy setup
    Cons: POOR customer service, problems already!

    Summary: We just switched from a local cable company to RCN on May 28, 2003. The tech showed up early, thank ... read more

  • Don't use RCN unless you have no choice

    Dec 21, 2002 by
    Rated a Very Helpful Review
    Pros: Mostly reliable reception; one-stop shop; good technical help by phone.
    Cons: Appalling customer service; accounting in complete disarray.

    Summary: I had RCN's cable, local phone and cable modem package for over 3 years from 10/99 to 11/02. During that period, I had acceptable TV reception, reasonable phone service and acceptable (if not stellar) cable modem reliability. On the occasions the ... read more

  • Lies Lies and more Lies

    Nov 6, 2002 by
    Rated a Very Helpful Review
    Pros: The cable box has a timer on it.
    Cons: Everything else...

    Summary: Ok we ordered a complete package of RCN in August...Cable, modem, phone the works...they told us it would be $119 for the first 3 months then $149 there after. Well the first month bill was about $350. Called up customer service and they told us since ... read more

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