Pros: The email system was simple and better than others I've used. Cons: Slow dialups, frequent disconnects, lousy customer service.
Erol's was a fairly decent ISP. Dialups generally went through the first time, kickoffs were infrequent. Then something changed - it's called Buyout. Erol's was purchased by RCN. Service and response time hit the skids after that. Sadly, this is not...
Pros: They are really good at stealing money Cons: They are indifferent, criminal, and just plain frustrating
I have MSN for Internet access now, and though they have had a run of problems lately (I can't seem to get a decent connection for very long), I still am quite happy with them overall.
Of course, they could provide deplorable service and I...
Pros: none that come to mind Cons: Slow connections, slow service, customer service completely inept.
I know this may sound extreme, but RCN is something that is so bad, you have to personally experience it in order to fully appreciate the lack of quality, and the total disregard for professionalism.
My company had been using dial-up connections...
Pros: Decent connection rates, cheaper and more reliable than the big ISP's (AOL) Cons: Nothing major that I have to complain about.
When I moved to my present location 2 1/2 years ago, there was no local service for AOL (I was fed up with them at that point anyhow), and looked around for an alternative ISP. Only two choices I had for this area were Bell Atlantic and Erols. I did...
Pros: None Cons: Messed up something simple over and over
I was an Erols Internet customer for over a year and even when RCN took over, there were not problems at first. Even the router problems that would leave us without an ISP for a day or so at a time were understandable. That happens.
Pros: discounts, Cons: long hold time for customer service, high fees,
I recently moved to Washington DC. I have had an ethernet connection for the past 3 years in college, and I can not live without it. So I thought that the best way to go with my phone, cable tv and cable modem would to go through StarPower. Boy was I...
RCN has a great logo! Its hip, its cool to look at. RCN provides good cable service. Installation service men are on time, efficient, knowledgable and fast. Therein ends the good in RCN.
They have a great deal for the Blackberry. Unlimited...
Pros: Reasonable cost, helpful service Cons: Junk mail, occasional disconnects
I've had Erol's as an ISP for over 3 years now and they've been a good ISP overall. A year or two ago they were bought out by RCN and although I haven't noticed any degradation in service, the price did go up.
Pros: None Cons: The worst nightmare I've ever dealt with
I used (well, tried to use) RCN's local phone service, as I *hated* Bell Atlantic. Absolutely loathed them. After this experience, I *love* Bell by comparison. Here's what happened:
The first two appointments I made, nobody showed up. I...
Pros: None Cons: Inaccessible customer service
Dysfunctional billing
I have had many problems with RCN over the past year and today switched to Comcast. My RCN cable has been out for a month, sporadically getting a fine picture then a garbled one. I called them, punched in all the numbers I was asked to, listened with ...
I am a part-time Unix administrator for a small company. I recently tried to get them to change the company's password. The people they hire apparently do not have much training. The first one told me the password would be changed in 4 to 48 hours. I am...
I had an account with a smaller local company that was bought up by RCN. Initially there were promises about all the money I would be able to save with bundled service, but it turned out not that much was bundled in my area.
Pros: reliable, fast Cons: not as fast as cable...
I started using Erol's Internet several years ago, and it was decent. It was a bit unreliable, but it connected fast and usually stayed connected when I signed on. Then the quality degraded. I don't know what it was, but Erol's started giving me busy...
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