Road Runner (includes MediaOne)

622 ratings (608 Epinions reviews)
Epinions Product Rating: Excellent
5 stars
312
4 stars
175
3 stars
56
2 stars
39
1 star
26
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    Highest Rated Consumer Review by the Community

  • ROAD RUNNER INTERNET SERVICES : High Speed Connection But Low Level Customer Support

    May 24, 2001 by
    Rated a Very Helpful Review
    Pros: always connected; quick connection on most days; speedy downloads
    Cons: long hold times; poor customer service; outages

    Summary: I signed up for Road Runner Internet services in June of last year after purchasing a new system. Prior to using Road Runner, I was a customer of Southwestern Bell Internet and had experienced a great deal of trouble with busy signals, downtimes, ... read more

  • Road Runner Fast But Can Be Buggy

    Jun 18, 2009 by
    Rated a Very Helpful Review
    Pros: Fast speed when working properly
    Cons: Too many "upgrade" outages

    Summary: Road Runner internet service. Once upon a time, in a land not that far away... there used to be Adelphia. Adelphia was the ONLY option for high speed internet access in my area & this is what I had to use. Adelphia was greedy, mismanaged ... read more

  • Fine when it works

    Jan 16, 2009 by
    Rated a Very Helpful Review
    Pros: fast downstream; nearly-static IP; price (sometimes) reasonable
    Cons: 40kbps upload cap; not particularly reliable; on-site support takes a week; support hold time >30min

    Summary: Disclosure:I am a power user. I run my own servers, and at one time have had as many as three RoadRunner accounts at once. (At the time, they were the only broadband provider in my area.) I also used to work support for a company that ... read more

  • Cant catch this bird

    Mar 5, 2007 by
    Rated a Very Helpful Review
    Pros: Lightning quick, minimal downtime
    Cons: Webpage issues

    Summary: I didn’t look forward to having to deal with a new National cable ISP, in fact up to about a day or so ago I still wished I didn’t have to…Let me explain, I was a happy customer of Adelphia for my Television viewing and my Internet and I was happy…yes I ... read more

  • Horrible, terrible, unreliable.

    May 26, 2005 by
    Rated a Helpful Review
    Pros: None.
    Cons: Terrible, horrible, unreliable.

    Summary: I've had Roadrunner for about 2 weeks now, and I've never had a reliable connection. Each time I've called customer support I've had to wait for a minimum of 20 minutes on the phone just to talk to a live person who inevitably cannot help me and has to ... read more

  • Road Runner delivers! Beep Beep!

    May 11, 2005 by
    Rated a Helpful Review
    Pros: Dependability, better than the competition, free installation & great technical service, very fast!
    Cons: A little pricey; dial-up connections are limited (to a few cities)

    Summary: I have had Road Runner broadband cable service at home for over a year now. I love it for its speed, its dependability, and the 24 hour technical support. I have a triple package of Time Warner Digital Cable television, Road Runner Broadband Cable, & ... read more

  • Road Runner: Meep! Meep! Always the Winner

    Nov 29, 2004 by
    Rated a Very Helpful Review
    Pros: great bandwidth, great customer service, great uptime
    Cons: they do pass the collection plate monthly

    Summary: In all honesty, I can't believe it's taken me until now to write a review of Road Runner, since I've had it as long as I possibly could have had it, and I'm one of their most vocal fans. ::: In the Beginning, There Was a Modem Handshake ... read more

  • Wait for DSL or wireless broadband

    Oct 12, 2004 by
    Rated a Very Helpful Review
    Pros: Of course it's fast, it's a cable modem!
    Cons: Just about everything else

    Summary: The problems started from the beginning. It took about 6 visits from various MediaOne employees to get the service hooked up. Several times the installers did not show up when they were supposed to--not late, I mean they didn't show up at all! This ... read more

  • Roadrunner- the reason for my Epinions Existence

    Jul 6, 2004 by
    Rated a Very Helpful Review
    Pros: Frees phone lines, no disconnection hassles, faster than dialup.
    Cons: Must bargain like used car salesman to get decent price.

    Summary: I'm going to answer two questions here. 1. What do I think of Roadrunner? 2. Where have I been for a year? These questions are intimately connected. As the owner of a 5 year old computer, I have been plagued by dialup problems. I originally started ... read more

  • Unbelievably Fast...when it works once a month!

    Apr 28, 2004 by
    Rated a Helpful Review
    Pros: Lightning Fast. Always on. Web based email. People on the phone are nice.
    Cons: Completely unreliable connection. Problems are never really fixed. Cap on your upload speed.

    Summary: I use to be so happy with Road Runner. They were not only fast, but reliable. However, it seems their ad campaigns have been more effective than their network engineers! It seems those ads are writing checks that their asses can't cash! In other ... read more

  • Nice but bumpy

    Feb 23, 2004 by
    Rated a Very Helpful Review
    Pros: Fairly Fast, Fairly Reliable
    Cons: Outsourced Tech Support, Inadequately trained installers

    Summary: We've been using Road Runner Cable at our place of business for almost a year now. Overall the service has been adequate but there have been lots of bumps. First of all, when the installer came to set up the service he neglected to leave our account ... read more

  • Road Runner - Fast Broadband

    Feb 16, 2004 by
    Rated a Very Helpful Review
    Pros: Fast connection that's always on.
    Cons: Lack of thoroughness from cable technicians.

    Summary: After years of having dialup I finally decided it was time that we upgrade to cable. I had wanted it for a long time but the price kept us away as dialup costs practically nothing these days. Initially we had tried for DSL but the phone company was being ... read more

  • "Beep Beep"... Step Aside Dial Up

    Jan 29, 2004 by
    Rated a Very Helpful Review
    Pros: The Speed! What's not to Love?
    Cons: Nothing that I can find.

    Summary: RoadRunner.... WHERE do I begin? I guess I will tell you about the differences between RoadRunner and your standard Dial Up internet access. I used to use regular Dial Up for years. I thought I was doing really great when I finally had an ... read more

  • Speed Speed Speed.

    Jul 27, 2003 by
    Rated a Very Helpful Review
    Pros: Fast speeds, easy and quick setup.
    Cons: Pricey compared to dsl. Shared bandwidth.

    Summary: Having been a DSL subscriber I found the upload and download speed of Cable to be almost 2x faster, ... read more

  • Road Runner, Earthlink Style

    May 22, 2003 by
    Rated a Very Helpful Review
    Pros: Fantastic speed, cheap compared to other broadband services, free dialup with broadband account
    Cons: Time Warner and Earthlink not coordinated, webmail is just plain bad

    Summary: I've been using the Internet as a home user for over 10 years, having accessed various forms of it through my employer for well over 15 years. I remember when I purchased my first PC from IBM in 1992, it came with two CDs, one with AOL and the other ... read more

  • What to expect when there's no competition...

    May 2, 2003 by
    Rated a Helpful Review
    Pros: Fast
    Cons: Customer service, personal home pages

    Summary: Very fast connections, but customer service is just awful. Tech support is slow to respond to basic questions, and everyone I ever talked to just had a "cheat sheet" to work from, no real technical skills or experience. Biggest complaint is ... read more

  • Road Runner Waste of time

    Mar 20, 2003 by
    Rated a Very Helpful Review
    Pros: Cant think of any
    Cons: Constant downtime, Poor quality customer service/surly home repair staff

    Summary: I have had Road Runner Service for only 24 days and in that time I have had 4 solid days of usage. I have had 4 Service technicians at my house and have made approximately 45 phone calls to Road Runner trying to get my service to work. My apartment has ... read more

  • Time Warner's Road Runner: Makes your 56k look like Wile E. Coyote

    Jan 30, 2003 by
    Rated a Very Helpful Review
    Pros: Fast, reliable and friendly customer service.
    Cons: More than 5 MB of webspace would be nice

    Summary: I have been “on the internet” for about 8-9 years. When I started college in 1994, we had dial-up access to connect to the schools computers so we could do things like check email, work on programming projects, use gopher for doing research, ... read more

  • Road Runner

    Dec 25, 2002 by
    Rated a Helpful Review
    Pros: Excellent speed and convenience.
    Cons: Installation was delayed due to installer scheduling problems.

    Summary: Have had the service approximately a month and it has been problem free. Got free installation because installer did not show on day of appointment. Other than that, installation went very well. Installer was experienced, employed by a major cable ... read more

  • If you can, get something else

    Dec 2, 2002 by
    Rated a Very Helpful Review
    Pros: When it works, it IS fast.
    Cons: When it doesn't work, you are out of luck

    Summary: I have been hooked to RoadRunner for about 1 year now. At first, it was a very pleasant experience. I was pleased that they would let me do my own installation and would give me a free month of service for that privilege. The installation kit arrived 2 ... read more

  • I Love Road Runner

    Oct 20, 2002 by
    Rated a Helpful Review
    Pros: Very fast speeds. Great connection. No problems.
    Cons: No cons so far.

    Summary: I have had Road Runner for more than a year and I love it. I will never go back to dialup. As soon as the computer boots up, it is connected to the web and I never get disconnected any more. I never have to send in a check because I was able to set ... read more

Showing 1-20 of 608 reviews
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