Sprint Broadband

52 ratings (52 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • Avoid Sprint Broadband Unless....

    Nov 29, 2000 by
    Rated a Very Helpful Review
    Pros: Fast as can be, easy to setup, 24/7 tech support, fast as can be
    Cons: Sensitive to rain/fog, other options, digital receiver is a pain,

    Summary: Do you want broadband internet access? Do you need it? Those are questions which you need to answer for yourself, but I can assure you that you can do better than Sprint. My next door neighbor has Sprint broadband and liked it a lot until ... read more

  • 6-bar signal with download speed around 50Kpbs and upload speed about 5Kpbs

    May 11, 2010 by
    Not yet rated.
    Pros: None compared to other serivces.
    Cons: Not-so-good coverage. Incompetent technical support and lousy customer service.

    Summary: The title says it all - it's in a central Washington DC location, I get this speed every morning. After contacting their technical supports numerous times for more than a month, I gave up. They asked me to do things like reset the software, reinstalling ... read more

  • Don't Load the Update

    Jul 27, 2009 by
    Rated a Helpful Review
    Pros: None
    Cons: It corrupted my desktop.

    Summary: I live in a rural area with no cable or DSL connections so I had been using PeoplePC as my ISP. . Since I have been a sprint cell phone customer for 8 years, On June 5, 2009 I subscribed to sprint broadband. I was running the broadband in a Vista ... read more

  • Great service, Great coverage

    Mar 25, 2008 by
    Rated a Very Helpful Review
    Pros: Fast, Very few 'dead' areas in the network
    Cons: Some dead spots are large

    Summary: I have been a Sprint Mobile Broadband customer for several years now, and have been happy with the service for the most part. Coverage was important to me- I do a lot of traveling, and need internet access just about wherever I go so I can check ... read more

  • "DISSATISFIED" doesn't do it justice

    Feb 13, 2008 by
    Rated a Very Helpful Review
    Pros: They know how to lure you in. Little outage time.
    Cons: Bait and switch, bungled business practices, no communication, uncaring about customer

    Summary: I was convinced to go with Sprint/Embarq when I wanted to move from Dial-up to broadband. I was previously with Earthlink, and I did not want to lose that email account. Sprint promised, because they were partnered with Earthlink, that I would not lose ... read more

  • 5 year customer leaves Sprint Broadband

    Oct 30, 2006 by
    Rated a Very Helpful Review
    Pros: Consistent service. Never had any down time.
    Cons: Their customer service is horrible and the technical department is down right insulting.

    Summary: I had been a loyal customer of Sprint broadband for years. Five to be exact. In the past four months my connection speed has all but disappeared. I have an IT engineer in the household and he checked out ever single possible problem that could be ours ... read more

  • Poor customer service poor quality products

    Dec 15, 2005 by
    Rated a Very Helpful Review
    Pros: Sprint is the only service provider in our area we really don't have a choice!
    Cons: Poor service! If we had another choice we'd take it. Terrible customer service reps lie!

    Summary: We've gone back and forth with Sprint regarding the wireless equipment they sent us for the past 6 months. They recently told us they were sending out a whole new system for the service and instead we received a users guide. Two weeks after we ... read more

  • Horrible Customer Service !!

    Apr 12, 2005 by
    Rated a Very Helpful Review
    Pros: none yet
    Cons: EVERYTHING SO FAR!

    Summary: The end of Feb I called to get a phone line and DSL internet hooked up. I don’t know anything about DSL but the guy told me that my cable modem would work and they would be there to hook it up on the 9th. They never showed up on the 9th so I called ... read more

  • Better options available

    Oct 26, 2004 by
    Rated a Very Helpful Review
    Pros: Fast connection when working
    Cons: Outages, reliability, price (50/mo), atrocious customer service

    Summary: When I subscribed to this service in 2001 my first few weeks were great. The speeds were unbelievable, the service was reliable, and their customer service was spot on. Slowly, all of those “perks” started to chip away like a bad marriage. ... read more

  • Sprint DSL - Service Issues

    Jul 17, 2004 by
    Rated a Very Helpful Review
    Pros: DSL Speed fine after 1 day
    Cons: Customer Service nightmare

    Summary: I just signed up for Sprint DSL in SW Florida. I ordered a new phone number from Sprint, the local telco, and their DSL service at the mid-level MPS speed offered, in late May in advance of my move here in late June, early July. Weeks after ordering ... read more

  • Sprint PCS Vision - The Best Invention Since Sliced Bread

    Jan 7, 2004 by
    Rated a Very Helpful Review
    Pros: Price, High speeds, Versatility
    Cons: None!

    Summary: This topic is placed in the wireless internet, so I'm confused as to whether it might be asking about Sprint PCS Vision. But oh well, I'd like to talk about it since it's probably a top wireless ISP now. I've been using Sprint PCS Vision for quite ... read more

  • Is Sprint DSL Worth It? Perhaps...

    Jan 10, 2003 by
    Rated a Very Helpful Review
    Pros: set-up is easy...if you know what you are doing
    Cons: set-up can be a pain with conplications

    Summary: As an AOL 56k dial-up user for a little over 5 years, ANYTHING was an improvment over that so I was stoked to finally be getting DSL. First - signing up only took a minute or two and was able to be done online. Second - the dsl modem ... read more

  • The best

    Nov 27, 2002 by
    Rated a Helpful Review
    Pros: Speed, Service
    Cons: Tech Support, Weekly downtimes for upgrades

    Summary: I can't say enough good things about Sprint Broadband Direct. They came to my rescue when I was out of options in my small town of Clovis, CA. Cable modems aren't here and neither is DSL (in my area anyways). So, when I found out they started offering ... read more

  • Broadband experience has be GOOD!

    Aug 2, 2002 by
    Rated a Very Helpful Review
    Pros: Very fast, most of the time. Always on. Reliable.
    Cons: Speed varies

    Summary: I have had Sprint Broadband now for about 2 years and started looking to see if Cable would be better. After what I have read right here in Epinions, it looks like I am doing OK. It sounds like Cable isn't perfect yet either. I live in Souther AZ, so I ... read more

  • This is it!

    Jan 4, 2002 by
    Rated a Very Helpful Review
    Pros: Fast & great customer service!
    Cons: None yet, that I've experienced.

    Summary: I have only been with Sprint for four months now and have only good things to say about it. So far it's been smooth surfing with Sprint Broadband, this being my first experience with wireless. I am located in Downtown Chicago and my dish is ... read more

  • Sprint broadband - skip it

    Dec 23, 2001 by
    Rated a Helpful Review
    Pros: Fast speed
    Cons: terrible support

    Summary: This site is so up to date - NOT. You can't get Sprint broadband anymore! You can keep it but no new customers can get it. And If Sprint decides to get out of the business expect to go to court just like customers of ATT broadband and/or ... read more

  • A Good Option in the Bay Area

    Nov 6, 2001 by
    Rated a Very Helpful Review
    Pros: Fast; Cheap ($39/mo); Reliable
    Cons: Cumbersome installation - need an antenna mounted on your roof

    Summary: I've had Sprint Broadband for about 5 months now and I have to say I'm very happy with the service thus far. I must admit that definitely was not the case when it was first installed... The installation process was just LONG! It took the ... read more

  • Sprint ( Is it too late for them? ..for us? )

    Oct 23, 2001 by
    Rated a Very Helpful Review
    Pros: Zero (Lame Duck Service)
    Cons: Frequent Outages

    Summary: Houston,TX- Please note that Sprint is no longer taking new customers because of current service limitations) I've had Sprint Broadband service since February 2001 and for the first six-months it was wonderful. The speed was faster than my T-1 connection ... read more

  • slow speed, unprofessional tech support

    Oct 22, 2001 by
    Rated a Very Helpful Review
    Pros: free installation included
    Cons: very inconsistent, most of the time it's slower than a snail!

    Summary: I was happy to know when sprint broadband is available at my area when I can't get DSL or cable modem. The ads claim that they have 5M download speed. I already knew it would be bad for gaming from epinions.com. however, I only need download speed for ... read more

  • The best

    Oct 20, 2001 by
    Rated a Very Helpful Review
    Pros: Speed, Service
    Cons: Tech Support, Weekly downtimes for upgrades

    Summary: I can't say enough good things about Sprint Broadband Direct. They came to my rescue when I was out of options in my small town of Clovis, CA. Cable modems aren't here and neither is DSL (in my area anyways). So, when I found out they started offering ... read more

  • Sometimes the Only Option

    Oct 18, 2001 by
    Rated a Very Helpful Review
    Pros: In some cases, more available than other options
    Cons: Unreliable; lengthy contract

    Summary: Cable and DSL weren't available when I signed up for Sprint Broadband last year. Installation was smooth and quick, and I had reasonably good connectivity. As of around last December, the service became very unreliable. I can no longer get the speeds I ... read more

Showing 1-20 of 52 reviews
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