Telus Internet Service (Western Canada)

Pros: There are NONE.
Cons: Horrible customer service!

Telus.
Internet service, customer "service", mobility service, long distance... it is all horrible. Unfortunately, Telus is a monopoly here in British Columbia. (Canada.) Every person that wishes to have a house phone, has no...

Pros: Speeds, Reliability, Price
Cons: Accounting Dept, Geographical Problems

Telus's ADSL internet services are another part of this large conglomerate in Today's World. Historically this company is very young, Telus bought AGT in the early 1990's. AGT was Alberta Government Telephone, and as you can probably guess with that...

Pros: When it works, good speed
Cons: Terrible service, almost never up.

Switched from Shaw to Telus because of Shaws increasing rates and a few other minor grumps, figured why not try Telus.

Purchased a quick connect kit for some 80$ after tax, called Telus, friendly operator arranged for hookup a week following,...

Pros: Fast, several different packages available, great deal if you purchase a DSL modem, infrequent down-time
Cons: If you don't buy a modem then might take months to get, normal DSL limits

/** Feb 23rd, 2005 Going to update this again on the off-chance someone uses Epinions to evaluate ISPs in Canada... I canceled my Telus account last year (after being one of the original subscribers) - their customer service went from absolutely ...

Pros: Can't think of a single one!
Cons: General terrible service, especially tech support and repair.

I signed up with Telus in October and have had nothing but trouble since then. Details:

1. I signed up, and am paying for their premium ADSL package, which is $85/month. I would estimate, however, that despite the fact that I am paying for...

Pros: no dialup/always on (very convenient), noticeably fast
Cons: service not yet widely available

While I am usually motivated to write an opinion after having a really good or really bad experience with something, I felt the need to write this opinion after reading another member's opinion that was loaded with comments about problems that really had...

Pros: has monopoly
Cons: DSL errors, Poor customer service, Response for Information slow, for service slower

If you live in Western Canada you've probably heard of Telus, the internet provider. Western locus, and if you're in a smaller city isolated from other internet providers Telus might very well be your only connection to the net. Pity the fool,
That...

Pros: Speed, Reliability, Technical Support and Uptime
Cons: Still expensive, although cheaper than Cable

When faced with which ISP to use to ensure you get your $$ worth, I can honestly recommend Telus ADSL. I've been with Shaw, Cadvision, and several other local companies who have done nothing but annoy me with their services. I am a certified Network...

Pros: Dials up reasonably fast
Cons: Cost , Customer Service is non- existent , Tech support is a Joke !

I have been a Telus Internet Customer for over three years. Telus is a disgrace. They do not offer unlimited Dial up service. The per hour overtime Charges are about $1.50 per hour. Connection time is reasonable, but disconnects are frequent. Customer...

Pros: Fast, reliable, always connected.
Cons: Installation and monthly fees are kinda pricey, but well worth it

To keep competitive with Shaw which offers a Cable connection to the Internet, Telus began offering an ADSL service. The installation price is kinda high (something around $150 I think), and the monthly fees are about $40 (all in Canadian funds mind...

Pros: cheaper than cable
Cons: it doesn't work properly

Received the ADSL modem from Telus along with the quick connect kit. Set it up and got it running within 15 mins but noticed something strange... the modem loses connection after 3 mins and 45 seconds. After 25 seconds, the modem reconnects and...

Pros: High speed, good relaibility
Cons: More expensive than dial-up

When I first connected to the internet I used Telus dial-up modem connection in which you got 60 hours a month for a set price. While the connectivity was good in that I didn't have to wait for the dial-up to connect I longed to be able to cruise around...

Pros: Cost
Cons: Unreliable, horrible tech support automaton, long hold queues, extremely poor communication, coming 10GB cap

Telus DSL service was great when it was first being rolled out to small numbers of customers, but since it went mass market it has gone downhill. Problems used to be infrequent and short lived, but in the last year or two have become much more frequent ...

Pros: none that I've seen.
Cons: too many to list

Currently stuck half way through a 3 year cell contract with Telus (Toronto), with a two-phone plan. Easily the worst mistake I ever made. Do not be hypnotized by their flashy phones, I bought two of the best one they had and barely made it out the ...

Pros: High speed internet access where cable modem access is not available.
Cons: Telus is doing a poor job of maintaining their ADSL network.

I've been a subscriber of Telus ADSL for a year. I currently have 3 connections in 3 different geogr ...