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Rated a Very Helpful Review by the Epinions community
Apr 4, 2007
Pros: Solid service and speeds, clear installation instructions.
Cons: Confusing customer representatives, late service ready date.
Summary: Verizon Online DSL has been around for quite a while. Its service has been improving over the last few years. When I decided that dial-up wasn't a great choice anymore and that it was time to switch over to DSL service, I picked Verizon because it was ... read more
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Rated a Helpful Review by the Epinions community
Mar 28, 2007
Pros: Wish I had something to put here. I really do.
Cons: Their customer service process is extremely poor. Absolutely the worst!
Summary: I ordered Verizon DSL. Got the install package and purchased a wireless router. Supposed to be a simple install...so we all thought. Tried to install with Xp on a two year old machine. Couldn't complete the install. Verizon tech support told me ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 16, 2007
Pros: Very fast. No problem fixing if you're a computer science major.
Cons: Customer service is clueless.
Summary: I have been a subscriber to Verizon DSL for over half a year. I find it is very fast, and reasonably priced. I pay $14.99 a month, due to a year contract, and it will lower even more when I link it with my phone service. The worst part is, you are ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 14, 2007
Pros: DSL service is fast.
Cons: Terrible customer service.
Summary: I had Verizon DSL when I lived in the east coast. If I remember right it was only $20 a month and it fit my budget so I signed up. It took so long to get connected. They sent me the wrong modem so I had to wait another few weeks for the right one. ... read more
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Rated a Very Helpful Review by the Epinions community
Feb 1, 2007
Pros: Cheapest broadband in the area
Cons: Horrible customer service. 12 month contract.
Summary: After losing my job, I needed to find some ways to cut costs. One of the easiest I thought would be to replace my Time Warner cable ($60/mo) with something slower and cheaper. While Time Warner did offer me a 256KB/s connection for half the cost, it ... read more
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Rated a Helpful Review by the Epinions community
Jan 17, 2007
Pros: Cheaper, and faster up speed.
Cons: Too many to list. #1: They don't care and they will tell you as well.
Summary: I had Verizon DSL for many years in different areas. Benefits of DSL vs. Cable: - DSL is slower on down speed, but the benefit is the up-speed. Typically, up-speed is 2x as fast as cable modem. This is the only good thing about DSL. - Cheaper then ... read more
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Rated a Very Helpful Review by the Epinions community
Jan 8, 2007
Pros: Faster than dial-up, cheap
Cons: They can take your money and shut you down! STAY AWAY!
Summary: I Will Leave my original review on the bottom but I feel like I need to let everyone know what happened to my account and how Verizon Customer Service treated me last month! The original review was written in January 2007. Recently we had problems ... read more
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Rated a Helpful Review by the Epinions community
Jan 2, 2007
Pros: When there is nothing to repair, the system works ok.
Cons: Someone tell them that they are no longer a monoopoly!!
Summary: For some time, my Verizon DSL service has been interrupted whenever our (Verizon) phone rings, and whenever a call is terminated. It also turns itself off every 15-30 minutes for no apparent reason. Each time it takes 60-90 seconds to turn back on. ... read more
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Rated a Helpful Review by the Epinions community
Dec 20, 2006
Pros: Upload/download rates are as advertised. Attractive bundled pricing with phone service.
Cons: See Review.
Summary: In September 2005 I had restarted Verizon DSL service after a year with AT&T, with an upgrade to the Westell wireless modem DSL that I now know was defective. The WEP password that I set for the wireless connection constantly reset on its own, so ... read more
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Rated a Helpful Review by the Epinions community
Dec 6, 2006
Pros: The actual tv and internet service was fine.
Cons: Everything else -- the web of customer service numbers is a nightmare.
Summary: This is for the Verizon Fios service, but my grievances are with the general nightmare that is any 800/866/888 number associated with Verizon billing, customer service, teleproducts, etc. The internet and cable tv service were fine, but returning ... read more
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Rated a Helpful Review by the Epinions community
Nov 27, 2006
Pros: Pros?!???
Cons: Worst customer service EVER --told lies-- sent to collections
Summary: We recently moved to New Jersey -- and in the interest of saving some money over cable -- decided to try Verizon DSL and home phone service as it would be cheaper to get both than to just get cable internet service. First, there were issues getting ... read more
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Rated a Helpful Review by the Epinions community
Nov 11, 2006
Pros: faster than the 26k I was able to get using dialup
Cons: Everything else. Frequent outages, non-existent customer service. Inaccurate problem resolution status. F-
Summary: I had only the option of 56k dialup in my remote area until DSL became available. I jumped at the chance, taking Verizon DSL. Biggest mistake I have made (other than buying a Dell at the same time, but that is another, related story). My service ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 7, 2006
Pros: More stable than Comcast Cable
Cons: Support have no clue of what they are doing and waste hours of my time
Summary: I was quite happy with Verizon, when I switched from Comcast. And the reason that DSL didn't go down for a quite a long time (few monthes) and you don't have to call support and explain them that you already turned off modem, router and comuter and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 16, 2006
Pros: absolutely none
Cons: customer service, internet service, failing equipment, old infrastructure, lies and deception
Summary: There aren't enough adjectives in the dictionary to describe my dissatisfaction with Verizon Business DSL. We've had the service since May, and are eagerly looking for someone to switch to. There isn't enough room below for the cons: terrible ... read more
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Rated a Helpful Review by the Epinions community
Sep 25, 2006
Pros: When the DSL DID work, it was great, fast and easy to use.
Cons: Terrible customer service, unable to fix problem, and continues to bill us in error.
Summary: DO NOT EVER GET VERIZON DSL! We were taken in by the very low $15 or $20 a month rate, but I should have known that it was too good to be true. After about 6 weeks of perfectly fine service, one day our DSL didn't work any more. That's when we realized ... read more
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Rated a Helpful Review by the Epinions community
Aug 3, 2006
Pros: Reliable.
Cons: Absolutely deplorable customer service.
Summary: I've had Verizon's DSL service for three or four years now. I've had very few problems connecting to the Internet or using email. My connection speeds always seem to be satisfactory. Why then am I an unhappy customer? It's simple: their customer ... read more
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Rated a Helpful Review by the Epinions community
Jun 20, 2006
Pros: Economic service that lacks any meaningful customer service or technical support. Stay away.
Cons: THIS PROVIDER HAS LITTLE EXPERTISE IN SOLVING THEIR OWN INTERNAL PROBLEMS:CARES LESS ABOUT YOURS.
Summary: I signed up for Verizon dsl, received the software and equipment package, and installed. Then tried the last step: internet connection to setup account. No work. Tried over two hours various ways to reinstall and connect. No work. Called Verizon ... read more
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Rated a Helpful Review by the Epinions community
Apr 13, 2006
Pros: Voice recognition system on 800 numbers; short on-hold times.
Cons: No communication between departments; no trouble history kept; status callback promises broken. No accountability.
Summary: Beware of Verison "slamming" your DSL. For 2.5 years, I had DSL (1.5Mbs down, 768Kbps up) from a local Maryland ISP (named after a small hopping creature). Service was OK, with about 5 downtimes in that whole period. All was well until I moved across ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 10, 2006
Pros: I have yet to find out
Cons: Lousy customer service...they're so big they don't know which areas they do/don't serve.
Summary: Why?? They don't offer service in my area but they keep calling me offering it to me and sending me junk email saying it's available in my area when it's not. Let me go back to the beginning...I'm one of those people who is so sick of dial-up ... read more
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Rated a Helpful Review by the Epinions community
Mar 6, 2006
Pros: They gladly send you a bill each month. Even if the service doesn't work.
Cons: Problem? Call TechSupport. No, billing. No, engineering. No, techsupport. No, billing. No, CustomerService. No, accounting...
Summary: Got Verizon DSL in the Baltimore MD area about a month ago. Set up takes forever, even with my engineering degree. Was coasting at 864k/160k for about a month until my internet light turned red (think "stop light"). Spent hours on the phone with tech ... read more
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