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Rated a Very Helpful Review by the Epinions community
Mar 29, 2002
Pros: Fast, Easy to Install, No Annual Contract
Cons: Ship by UPS
Summary: Location: Worcester, MA
Service: Basic Residential (768K Down/128K Up)
Installation Fee: FREE
Modem Cost: FREE
Monthly Fee: $49.95/mo., $39.95 for 1st 3 mos.
Time to Install: 7 days (5 ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 16, 2002
Pros: James Earl Jones greets you
Cons: I am offline more often than on
Summary: 4 BIG WARNINGS: 1) Do not change anything about your DSL phone bill (NOT BILLING FORMAT, NOT CALL WAITING, NOT CALLER ID. VERIZON WILL KILL YOUR ORDER AND IT WILL TAKE WEEKS (AT BEST) TO REINSTATE. 2) Know who to trust in customer support. 3) Write down ... read more
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Rated a Very Helpful Review by the Epinions community
Jan 17, 2002
Pros: None.
Cons: Hours of aggravation with customer service AND STILL NO DSL!!
Summary: I only wish I had read the posts here before I decided to try Verizon DSL. They were having a special of $29.95 for 3 months with no sign up penalties after which the price would increase to $49.95; I went for it. I went out and bought the Ethernet card ... read more
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Rated a Helpful Review by the Epinions community
Jan 13, 2002
Pros: Fast Paced Internet
Cons: Dumb Customer Service Reps
Summary: Okay. Verizon DSL, to start out with, is a great company. My connection up times can be measured in days. But, be warned if you choose to call Verizon's customer service for technical help. Why? Well, for starters, their stupid. Secondly, you can't ... read more
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Rated a Very Helpful Review by the Epinions community
Jan 9, 2002
Pros: Faster than dial up, and it doesn't tie up the phone line.
Cons: This is the worst company I have ever done business with in my life.
Summary: __________________________________________________________________________________________
I know this review is long, but it is up-to-date and it details all my problems with Verizon since I signed up in November 2001. I hope all the horrible ... read more
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Rated a Very Helpful Review by the Epinions community
Dec 1, 2001
Pros: Fast when it works.
Cons: Very bad tech support.
Poor connection during peak hours.
Summary: After wasting one week of my life with the Verizon DSL tech support, I decided to cancel the service. I really need a high speed internet service so I can work from home in the evening when there are unfinished tasks. But I was extremely frustrated by ... read more
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Rated a Very Helpful Review by the Epinions community
Oct 30, 2001
Pros: Superfast connection, reliable, always-on, 5 email addresses, free modem and webcam deal, good customer service.
Cons: Not-secure connection, requires additional hardware, complex set up, service schedule, System could mature a bit.
Summary: Why DSL?
After having lived on a university campus for 2 years, where they have an always-on internet connected to a T-1 line in each student apartment, I knew it would be impossible for me to go back and use a pokey 56k modem. I ... read more
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Rated a Helpful Review by the Epinions community
Oct 4, 2001
Pros: Fast fast fast fast.
Cons: Not a one!
Summary: My friend wanted to sign up for high speed internet access. I told her she really had one choice, Verizon DSL, because Comcast is dragging thier feet with cable modem access. She decided to go for it and put me in charge of setting everything up, as I am ... read more
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Rated a Helpful Review by the Epinions community
Oct 1, 2001
Pros: Faster than 56k modems; no problems connecting
Cons: unable to access all web sites
Summary: I have had Verizon DSL for 10 months. After installation, I noticed that I was unable to access web sites that I had always gotten before with my dial-up service. After trying to fix the problem myself, I turned to Tech Support. The hierarchy in the Tech ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 25, 2001
Pros: absolutely nothing, all horrible about Verizon
Cons: Everything is horrible about Verizon
Summary: My activation day was july 25. i came home, i had no dial tone, over to the neighbor I go. Next day july 26 I have dial tone but if you were to call me you would ring my house but the fellow down the street also comes on the line, its an unwanted three ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 22, 2001
Pros: Easy to set up. Same pair of wires as your phone service.
Cons: Customer support. Takes forever to fix a problem.
Summary:
To be completely fair to Verizon their DSL service is not always bad.
Things that I like about Verizon:
I live in an old building which has only one pair of telephone wires running to each ... read more
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Rated a Helpful Review by the Epinions community
Aug 19, 2001
Pros: Faster than any telephone modem
Cons: Takes a "break" every 20 minutes
Summary: I live in New York City on the upper east side of Manhattan, have had Verizon for 2.5 months and do not really like it. It's fine for normal internet use - web browsing, emailing, occasionally downloading things. However, one feature I find extremely ... read more
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Rated a Helpful Review by the Epinions community
Aug 9, 2001
Pros: Consistent service, always on
Cons: Long hold for customer service, took 6 months to get started
Summary: Now that I have my Verizon DSL, it is a blessing because I work from home and need access to my phoneline while I am online. The major drawback to Verizon is that it took 6 months to get started and for atleast 3 of those months they had no idea what was ... read more
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Rated a Helpful Review by the Epinions community
Jul 29, 2001
Pros: Fast speeds, no busy signals, frees up the phone line
Cons: doesn't always work in some areas
Summary: As an employee at Verizon Online's billing department, I had to submit my opinion on our product. As far as I can tell, listening to customer's all day long about our DSL, the service is very dependent on how far from the CO (or central office) you are. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 25, 2001
Pros: Cheap
Cons: Extremely bad service, slow, very difficult installation.
Summary: Verizon DSL may be the worst experience of my life. First off, I'm in the New York City area and there was(still is as of late-july)a two month waiting list. Once Verizon tells you the line is DSL-ready, the nightmare began. What is difficult is the ... read more
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Rated a Helpful Review by the Epinions community
Jul 25, 2001
Pros: It works reliably.
Cons: But not as fast as advertised
Summary: I have been using Verizon DSL for the past two months and find that it is a worthwhile service. It is faster and more reliable than the dial up services and is reasonably priced. There are some people who have a dial up service and have put in an extra ... read more
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Rated a Very Helpful Review by the Epinions community
Jul 23, 2001
Pros: Fast, VERY cheap, ordertime to uptime short. Customer service offered by AOL, not Verizon.
Cons: AOL needed.
Summary: Verizon DSL as offered by AOL.
DSL for $20?!? You better believe it. AOL now offers AOL Plus service when you order DSL through them. I have to admit, at first I was skeptical, but as the time has passed, I seem to have found the only ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 23, 2001
Pros: Good speed, at times, when working
Cons: TOO many problems with it
Summary: I got the box from Verizon in a few days after ordering. It had all I needed in it. I installed everything, but the ready light on the DSL modem was blinking. So I call Verizon and they inform me about the one month wait (which I knew about, but thought ... read more
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Rated a Very Helpful Review by the Epinions community
Jul 17, 2001
Pros: cheap, connect several machines simultaneously, conventional dialup included
Cons: email restrictions, bureaucratic, slow, irresponsible for downtime, disconnecting often
Summary: Verizon has been decreasing the value of it's DSL service from the very beginning, first discontinuing static IPs and now putting restriction on their SMTP service. As of July 12, 2001, there is no more SMTP service for customers who use external ... read more
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Rated a Helpful Review by the Epinions community
Jul 12, 2001
Pros: Easy ordering process; tech support is now 24/7 and good
Cons: Turn-on date slipped to 2 months from order date; price now $49/mo
Summary: I have been trying to get DSL for a year. They kept telling me it wasn't available where I am in center city Philadelphia. I signed up for an e-mail alert to tell me when it was available - never got the alert. Instead, I responded to a promotion, ... read more
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