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Rated a Somewhat Helpful Review by the Epinions community
Jun 30, 2001
Pros: Super fast, Great service!
Cons: Long wait time to actually get it.
Summary: No more modem dialup noise and waiting. No more waiting for ever just to see what is on the page. Just blazing speed on all fronts.
After painfully struggling with 14k, 33k and 56k modems that never really delivered the quoted speed, I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 20, 2001
Pros: Always on, fast downloads, true streaming video & audio, bandwidth
Cons: Long wait times for tech support, month wait for service, $40 a month
Summary: I first got a call from a telemarketer last October (2000)touting this service from Verizon. He said everything right about it- "blazing fast" downloads, no waiting for dialing, etc. I ordered the service and patiently waited while they took their ... read more
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Rated a Helpful Review by the Epinions community
May 18, 2001
Pros: Can be great when it works
Cons: Interrupted service; poor customer service; not as fast as promised
Summary: I'm here to offer my story, opinion, and help to those consumers who have been burned by Verizon DSL. I'm tired off letting big business walk all over me and I'm not taking it anymore. Here is my opinion:
After months of interrupted service ... read more
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Rated a Helpful Review by the Epinions community
Apr 25, 2001
Pros: *EXTREMELY* fast, no service outages (so far), cheap ($39/month)
Cons: SLOW tech support, slow install, PPPOE (see review), "login"
Summary: Remember when cable TV first came out? The bulky boxes? The crappy remotes? The service outages? The long hold times?
Welcome to Verizon DSL!
I live in one of the richest, most technologically abundant corporate mecca's in the world ... read more
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Rated a Very Helpful Review by the Epinions community
Apr 20, 2001
Pros: Fast internet access without tying up phone lines, 30 day free trial
Cons: Frequently down, email might never make it to you, customer service
Summary: When we moved from Washington State to NY, we knew that we were going to get DSL service. We figured that we might as well go with Verizon, as we used US West's service in the past, and although tech support wasnt the best, the actual service was decent ... read more
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Rated a Helpful Review by the Epinions community
Apr 18, 2001
Pros: fast, if you get it to work
Cons: tech support knows nothing at all, they told me what to do then hung up
Summary: Verizon DSL is the fist time i have ever tried to use and i was very disappointed.For those of you who dont know DSL is a form of the interent that is faster than 56k but slower than T1 or a T3. Verizon DSL runs at about $40-300 (US currency) Verizon ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 13, 2001
Pros: fast as dialup should be, the price is ok.
Cons: Tech support there is none, not as fast as it should be.
Summary: Verizon DSL is a very mediocre service. Sure it works, and does what it’s supposed to, connecting you to the Internet a lot faster then 56K. It took about a month for the service to be actually turned on. The equipment (modem, Ethernet card, phone ... read more
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Rated a Very Helpful Review by the Epinions community
Apr 11, 2001
Pros: It works like it is supposed to.
Cons: Customer Service.
Summary: After doing a review of “How to Choose an ISP” I decided to let everyone know what I use and why. My choice of an Isp was pretty much a wash since my only choice for DSL service was Bell Atlantic. I was thinking of getting cable service, but it has yet ... read more
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Rated a Helpful Review by the Epinions community
Apr 11, 2001
Pros: fast sign ons, never booted, fast speed
Cons: some problems with netscape, not really a verizon problem, though.
Summary: After 2 years with America Online, I decided to switch to DSL. I was sick and tired of being kicked off, the service being too slow, and the amount of time I spent just to sign on. I was frustrated and so I decided to find a DSL provider.
... read more
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Rated a Very Helpful Review by the Epinions community
Mar 22, 2001
Pros: Self-Installation? Easy ordering.
Cons: Self-Installation? we will soon see. My order did not go through online, had to call.
Summary: After reading good reviews and bad about Verizon DSL service, I decided that I would give it a try and order the service.
This opinion is about my experience with the order process itself.
I logged onto the Internet, and went to ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 14, 2001
Pros: blazingly fast Internet service, no busy signals
Cons: on hold for tech support for hours, frequent service outages, unreliable email service
Summary: Verizon DSL is the new name for Bell Atlantic’s Infospeed DSL service. I have been a customer since March 2000. I stick with the service because I love the speed of DSL and simply can’t stand the thought of going back to a modem. However, when it ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 9, 2001
Pros: DSL is much faster than a 56k dialup.
Cons: Horrible setup procedure, how about some english speaking tech support?
Summary: As I write this opinion, I notice the date at the bottom of my PC in my system tray. It's March 9th, 2001, and I'm on a 56k dialup connection, even though I called Verizon on December 22nd to start up a DSL account. Why can't these guys do anything ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 8, 2001
Pros: Fast, relatively easy setup
Cons: Installation my be daunting for a novice, may require Network Card installation.
Summary: I have been pleasantly suprized by my experience with Verizon DSL.
About one month ago we decided to setup a high speed fast access for our office (3 users tied into a 25 user Novell Network), and after much reading on the various review and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 7, 2001
Pros: I tried real hard to think of something.
Cons: Verizon's new slogan: If we don't offer it, we'll make sure nobody else can either
Summary: Verizon does not offer DSL where I live, but other ISPs do. I tried to get DSL through one of these third party ISPs, and after 6 months of aggravation I gave up. The reason was Verizon, they own all the phone lines in my area and would not provide me ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 5, 2001
Pros: Great speeds at a comparatively reasonable price. Always on access. No slowdown.
Cons: Verizon should have stayed away Unprepared for demand.
Customer Service Reaks.
Summary: I first got DSL 2 years ago...When GTE still was heading it here in my area. Since that time though I LONG for GTE back.
Let me tell you what happened.
When I first called to get DSL everything went smoother than a baby's bottom. ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 1, 2001
Pros: Easy to install, very good customer service.
Cons: The month to wait for your install date.
Summary: I finally had had it with isp's. I have had several connections and hated them all. The best service I got was from my last ISP, a connection of 54666 on a 56-k modem. I was impressed. But they were also up the East Coast and every time we had the storms ... read more
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Rated a Helpful Review by the Epinions community
Mar 1, 2001
Pros: High Speed internet at a pretty good price.
Cons: May be tricky to set up for some users
Summary: DSL finally arrived at my home, and it is really great when you get it connected. The problem I have found with DSL services is they tend to sometimes take a long time to get connected in your area. I previously lived in Florida and it took months for ... read more
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Rated a Very Helpful Review by the Epinions community
Feb 26, 2001
Pros: Frees up telephone, and you don't get knocked off-line.
Cons: Speeds are much slower than advertised.
Summary: I have learned something interesting about Internet Service Providers. They are unregulated. Last year GTE became Verizon. There are two divisions, the telephone service and the internet service provider. You need both to connect to the internet. ... read more
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Rated a Helpful Review by the Epinions community
Feb 20, 2001
Pros: Fast, when it's up and running
Cons: Horrific customer service
Summary: I could fill about 15 of these Epinion boxes with the gruesome detail of my experience with Verizon. Just to pare it down, I'll say I have an outstanding complaint with the New York State Attorney General's Office, The Public Service Commission in New ... read more
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Rated a Very Helpful Review by the Epinions community
Feb 9, 2001
Pros: Super duper fast!
Cons: A long wait to actually activate the account
Summary: We were tired of our 56K modem and dial up service. We had been through 3 ISP's and each one had its share of problems connecting or keeping us connected to the Internet. I finally convinced my husband to try DSL. He was hesitant. We were paying 8.95 a ... read more
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