Panasonic KX TG2000 2.4 GHz 2-Line Cordless Phone

Pros: Base unit quality is good. The answering system, range and caller ID system are great.
Cons: Cordless sets not reliable, life is about 2 years. Features worked off and on.

I have used the phone system with 2 extensions approximately 4 years. I bought it for my home office so that I would not have to have jacks in all areas and could page one another. I like the features on the base unit. Some of the functions ...

Pros: Has yet to spontaneously combust
Cons: Poor design foresight. No mute...what were they thinking?!?

When callers select an extension by pressing (extension)#, the phone says to them, "pleasewaitamoment" and then begins emitting single "beep" tones as the extension phone is ringing. Problem is, most people don't hear the phone say, "pleasewaitamomement", but they do hear the beep & think they should leave a message. Then, they get really confused when they hear the next "beep" (assuming someone hasn't picked up the phone by then). I am constantly either a) picking the phone up & hearing the calling party speaking as if they think they are leaving a message, or b) tail-ends of messages beacuse the calling party was leaving the beginning of the message the whole time the phone was ringing, and all that was recorded was the end of the message once the answering machine kicked in.

Oh, and there's no mute button. Like, why would anyone buying a multii-line speakerphone want THAT feature :(

Pros: 2-line
Cons: Lousy sound. Terrible battery life. No handset speakerphone. No mute button. Hard-to-read LCD.

I almost loved this system when I first bought it a little over a year ago. There were a few things not to love, but on the whole, there weren't many alternatives in the 2-line phone universe. I even added handsets less than 6 months ago. BIG MISTAKE.

New handsets fully charged lasted less than 20 minutes of talk time. Both new and old handsets developed what started out as a slight buzz and now the sound obscures most voices. It is not the line - I tested with both corded and cordless phones. Only with this system is there a problem. The answering machine message is as clear as can be, but the buzz comes through even the corded handset on live calls.

Proximity is not a factor as the buzz is the same whether the handset is 5 feet or 50 feet away.

I tried to contact Panasonic customer service and was told, "Sorry, it's out of warranty."

This is the second piece of Panasonic junk I've had the misfortune to purchase. Panasonic used to be a great name with great quality. Evidently it is no longer.

Pros: Excellent features for small business, very flexible, does not require additional wiring.
Cons: Ours was born broken, apparently.

We bought this phone system, thinking it would be the perfect solution for our small business. I was so wrong.

First, it has transmission problems if you plug it in anywhere near anything else - computer, fax machine, lamp, you name it. Which means it really isn't going to like being in a small office with all of the above in close proximity.

Then the real trouble started. As of today, no one can use anything but the corded handset, because neither party can hear what the other is saying. Totally worthless. I have to go out tomorrow and buy a whole new set, because we cannot afford to have the phones out of commission for the weeks it will take to get this sorted out.

Pros: easy to use
Cons: doesn't work and no customer service support

If you need your phone- do not buy this one. I purchased this system and within a few months the separate handset started to fail- it could not "establish a link" to the base. Off it goes to the Panasonic repair center. It comes back with the same problem. Now Panasonic wants me to send the whole system back and do without a phone for 2 weeks or more. As a self employed person, this is unacceptable. I will never purchase another Panasonic phone- the phone stopped working within a few months and support is terrible.