Pros: Don't have to contract for a year like satellite Cons: Terrible, reception and service, high prices
Broadband? What broadband? Not where I live. The name of the company is AT&T Broadband but there's no broadband in sight, just plain old TV like their predecessor TCI has had for years, only the reception and service has gotten even worse.
Pros: Convenient and Good Service! Cons: Didn't like digital!
For the previous three years we had Dish Network, and after moving we are now using AT&T Broadband Cable. Cable is fine, but I do not think the selection of channels is quite a good for the money as we had with our satellite dish.
Pros: Reliable cable service… Cons: Customer Service leaves a lot to be desired, disconnection process is moronic.
Where to begin my tale of woe; where to begin to sort through the morass that was my cable service; how to put into words the utter frustration and at time desperation I felt in dealing with a customer service department that is at best moronic?
...
Sorry, but I'm not going to discuss the technical service merits of AT&T Broadband and Digital Cable, even though I'm paying for their service now...in more ways than one. My focus now is on their "Customer Care" (I mean, "Customer-I-Don't-Care") billing...
Pros: You don’t have to buy expensive equipment to get Digital Cable. Cons: It's not available in all areas.
The new buzz in my area is Digital Television by AT& T Broadband. You do not have to buy a new TV however all AT&T Broadband customers will need an AT&T Digital TV receiver.
With this receiver you can program your TV and set reminders...
Because my family and I wish to get at least one channel on television, we subscribe to AT&T Cable Services. Yes, I'm serious. We can't get even one channel without cable in our town. And, to top it off AT&T Cable was our...
Pros: Great Channel Guide, Music Channels Cons: Slow to change channels, more expensive
I recently moved to San Francisco and signed up for cable service with TCI, which is now owned by AT&T. TCI insisted that I sign up for digital cable, and even though I repeatedly said that I did not need the supposedly enhanced service, they...
We've had our cable service with TCI for over 3 years and before moving to Arizona, we had them for 8 years. I've never been more disappointed with a cable company than with TCI.
Pros: At least they have color programming! Cons: Bad reception, horrible customer service
I have to start out by saying that I have a very short fuse when it comes to incompetence or deceit when dealing with service providers. Whether it be insurance companies, banks, lawyers, utilities or retailers, you run into poor service all the time....
Pros: Better Equipment and services Cons: Same High Price
I have lived in the Reading Pennsylvania area for about 8 years now. For most of those years, a local cable company serviced our city. However, three years ago, our local company was purchased by Time Warner Cable. About a year ago, AT&T took over...
Pros: Lots and lots of movie channels, great if you're a movie buff Cons: They've taken away our freedom of choice in Chicagoland
AT&T has quickly overtaken every cable service formerly serving Chicagoland - MediaOne, TCI, Cablevision (which sold its Chicagoland rights to what became MediaOne), and every other service provider eventually sold their rights to do cable to these...
Pros: More channels than rabbit ears can offer, bills are printed on pretty color paper. Cons: Strange lineup changes, very expensive, spotty service, poor value.
[Revised: see last paragraph.]
Our house has had cable since it was first available in our Chicago burb. We've seen things change: what started as MetroVision became Time Warner Cable a number of years back. Last year, AT&T took...
Pros: Clear picture, reasonable price, decent customer service Cons: It can get addictive
Our family have always been movie buffs, in particular, although we frequently enjoy TV programs as well. TCI was our cable provider for a number of years after which, just recently, AT&T took over. We continued to subscribe to basic expanded cable...
Pros: Good reception Cons: Customer Service, Technical Support, Price
We had AT&T digital cable installed last year. The typical installation nightmares followed, but we soon had a billion channels to chose from without having to buy a dish. Yippie!
The prices rose. And rose... and rose. I don't mean the...
Pros: It's easily available! Cons: Poor reception, expensive, no choice
I am an ATT/TCI customer. You could call me a victim. Sure, I choose to have cable, but that's where my choice ends. There is only one cable company in town, and that's ATT/TCI. We just got digital cable, because we were promised "hundreds"...
Pros: Better reception than an antenna Cons: Cost, Customer "Service", Available channels, Repair wait time
We pay $40 a month for the most basic cable channels, which are only so-so these days. Any new cable channels that come out are only added to AT&T's digital package -- the cable customers are the forgotten stepchildren.
Pros: quality usually good Cons: nickel and dime you, poor customer service
I was a loyal TCI customer for 10 years. I am no longer. This past spring I moved to a new house. The day after I moved in I set up the TV, plugged the cable in and presto the cable was working. I have previously called the cable company to cancel my...
Pros: Large selection of channels, convenient, easy to use Cons: Sometimes experience loss in display information
Digital Cable is the greatest thing to come since cable itself!!! I purchased AT&T’s digital cable about 3 months ago and have loved it ever since. It has a much greater selection than regular cable but offers you normal channels unlike some satellite...
Pros: It is cable t.v., lots of channels, good installer. Cons: Horrible Hardware & software, slow, bad menus, expensive
Having just switched from satellite TV to AT&T's digital cable, I can definitely notice a difference in service between the two. At my home we have recently upgraded to the new dish 500 system but I have AT&T digital cable at my college home. It is...
Pros: Huge channel line-up, good service Cons: A little pricey
It seems that everything is going digital these days. First, AT&T bought out my television cable company (which was TCI). A few months later, we were presented with the option of getting digital cable. That was my first jump on to the digital...
Pros: Great service,Great connection,Great picture,Great sound,They are fast and efficient,Good pricecable. Cons: I have not found any.
I have used AT&T Cable Service for a lot of years on and off,my kids and I have not had Cable for almost two years now,we tried the dish but my kids had too much of an access to channels I did not approve of and no matter what package I...
Last month i signed up for att @home (internet service), and have been very happy with it. I could not resist the free installation, free cable modem, free month of service, and the 75 dollar gift certificate. I'm not sure if this offer is available in...
Pros: Um....well, it's cable Cons: Everything. Bad reception, no channels, high bills
Let me start this out by saying that we like our cable so much that we're getting directv in less than a week and neither my husband or myself can wait.
When we moved into our area a year and a half ago, Media One had our cable service. I...
Pros: rarely losses signal Cons: Guide, picture quality
I got rid of my Dish Network Satellite TV service a couple months ago and now I think I made a mistake. I had been having problems with signal loss and long story short, they couldn't fix it,so I bolted. Now I'm told that there is a 3ft dish for...
Pros: Movie channels, pay per view Cons: EXPENSIVE, no better reception, pay per view is high cost
O.k. I had TCI...it became AT&T. IMMEDIATELY the changes occurred. Not in the service, which continues to be poor. Not in the reception, which also continues to be poor. But in the cost. My costs have gone up. Now, I have the digital cable...
Pros: good channel selection Cons: outages galore, poor customer service, poor technical service
Where to begin? I've had nothing but headaches with TCI since 1995, when we first had the misfortune of dealing with them.
TCI of Illinois was offering a new product to be tested called IT (Intelligent Television)in our area. We had the IT box...
Pros: Your only choice for cheap cable! Cons: You have to pay extra for good channels..
There aren't many choices for cheap cable in Western Washington. In fact, there aren't really any. ^_^ All you've got is TCI/AT&T. You can go for Digital Cable or Sattelite, but if you want to pay less than about $40/month, AT&T's your only...
Pros: It Doesn't blank out as much as it used to Cons: Higher rates and No Choices
I just read a review on ATT and TCI linking together and I wanted to express some consumer views. ATT just took over our local TCI cable company and within the first month raised our rates. After reading the other article, I can see that money is...
Pros: Um...more channels than local service Cons: Terrible customer service, very unreliable, goes out a lot
Last year, before TCI was moved out by Insight in my city, the only thing I could say about cable was MISTAKE! TCI is the worst cable company I've ever had to deal with.
From day one my bill was screwed up. I tried over twenty times to get...
Pros: lots of channels, interactive guide, program reminders Cons: same movies on all channels all the time
when i 1st subscribed to TCI <before AT & T took over and JACKED up my prices> i subscribed to the package that gives you all 200 some odd channels. well i noticed that the 8 hbo's offered rotated the same 4 movies for a month. same with...
Pros: Service, picture, choice Cons: You need to be rewired
A great by product of ordering my cable modem from 21st Century Cable is I also changed my cable TV service to 21st Century. To start with I was never really happy with the service or selection options offered by TCI. Cable TV is suppose to provide you...
Pros: Generally nice installers Cons: Installers don't know what they are doing.
We bought our house last year -- new construction in a new subdivision. So, when I found out that though the house was Cable Ready, the street was not I wasn't surprised. How I found out bugs me. The fact that the street is now ready to go and I still...
Pros: Cable offers untold experiences Cons: Cable Companies are a monopoly
We have been a TCI subscriber since they took over our locally owned cable system. At first it was fine, we lived in a small community and whatever we got was fine. Then we moved to a larger community and I discovered C-SPAN. This was an enlightened...
Pros: Better than NOTHING Cons: AT & T is an anonymous monolith
Having exhausted the possibilities of making a complaint with TEETH in it (including my feeble attempt at filling out a formal FCC Intake Complaint Form!), Epinions.com seems the last place to vent my spleen at AT & T.
Pros: Digital is a choices Cons: monopoly, cost, service, customer service etc
AT&T, (fka TCI), really does "give it to you" if you want cable.
My area is one that has recently be upgraded to digital cable. Besides their improvements to the area, and the big push to get everyone transferred over, I can't...
AT&T took over TCI cable in our area and all we are getting is nice big rate hike! We have digital cable which is a splurge to begin with and we pay approx. $59 a month. We just got a notice in the mail that our rates will be going up and we will be...
My family began with TCI's basic package. For the most part it was suitable, had around 75 channels, plus pay-per-view and the movie channels. We saw TCI Digital Cable advertised a lot so we figure we'd try it out free for three months.
Four years ago while living in a Los Angeles suburb, I had TCI cable service. There was a knock at my door one day, it was a TCI tech asking if he could access my back yard to check a "leak of some kind." I said no problem, it was pouring rain,...
Pros: they have a lot of $$, and could do the right thing Cons: they are a monopoly of the worst kind
I just looked at the listings for all the channels TCI never provided. AT&T now owns it, and with a few additions, they will continue to not provide listings. I live in an area that has no TV without cable, and there is no way to set up a satellite...
Pros: lots of channels to watch Cons: can pick your own package
I have ATT cable which was TCI. Yes there are a lot of channels now especially with the digital. My only wish is for a better package where
you can pick all the channels that you want. WE only watch a few channels Nick, weather, cartoon...
We had cable. Then TCI came and bought out our provider so we went with a Satellite DIsh. Then someone came along and stuffed a bunch of money in the pockets of our congress people and representatives. Ted Turner has that kind of money and influence...
Pros: only cable in town Cons: poor equipment, poor operation, overpriced
AT&T Cable bought the company here called TCI. TCI was overpriced and programming left much to be desired.I then changed my service to their digital service, hoping the promise of access to better programs and pay per view would make it worth the...
I live in the SF Bay area, and in order to get the broadcast stations without cable, you have to have a big antenna (which isn't possible living in a townhome), or live on a hill.
AT&T is the only cable provider in our area (BOOHISSSS),...
Pros: It's around the corner from my house. Cons: It's the only cable company in my area.
I am a subscriber of AT&T Cable previously known as TCI Cable. I have had so many bad experiences with this company I do not know where to start.
You can never get good customer service no matter when you call. I have always been denied a...
TCI has rolled out possibly the most earthshattering development for couch potatoes since the invention of the remote control. Under the curtain of AT&T, TCI's digital cable makes getting up to change the channel truly a relic of the past. With a...
Pros: Always able to get a rep. even if they are rude. Cons: Price keeps going up & up
I have been an AT&T (TCI) cable costumer for almost 5 years. I would have gone to another provider if I had a choice. I have had digital cable for a year. They solicited me with all the channels and benefits they offered.
They told me that my...
Pros: Better than MediaOne Cons: Too expensive for the poor service
Since TCI/AT&T has been the only cable station available in the Denver area for about as long as I can remember, this has been our only choice. They do have a monopoly on the market and I do not foresee that changing any time soon. Recently, AT&T...
Pros: Great customer service.. credited me with over 50 dollars on my account for their fowl ups.and ill get back to you on the channels, etc. Cons: mis informed phone answering people, who get people like me a little p.o.'ed
The technician just left. I had an appointment for YESTERDAY to get digital cable. So.. i get 20 dollars credited to my account.. since the supposed ghost phone call was made to my home at 10:30 a.m. yesterday... they say i wasnt home, thats why they...
As a long time TCI customer, I suffered through through frequent interruptions of services, bizarre billing statements, rude employees and marginal reception quality for quite a while before I encountered the quagmire of their digital product problems...
Pros: Worth every dime and your phone is not tied up Cons: $40 per month if you can afford it
I have had AT&T cable service for a couple of months now. It is the best thing I have ever signed up for. My phone line is free and the cable is so FAST!!!!! When I had a local isp, I could never log on faster than 37700.
Your cable connection...
Pros: a variety of channels Cons: too many cooking shows, Sci-Fi not avail. in all areas
Back before AT&T bought out TCI my cable service was horrible. It often went out daily and would be off for hours. Very inconvenient when I would get home from work and be all set to watch a show I taped while at work, only to get nothing but snow....
Pros: More channels. Cons: Looks horrible. Slowest interface EVER.
Digital cable looks SO bad. Everything is blocky and color graduations band so bad that you wonder if it's a mistake or something. Menus are so slow that I use www.tvguide.com to surf channels :(
Pros: Low price, various options, one bill Cons: poor customer service
When we received a notice in our mailbox that AT&T was offering local phone service in our area, we were quite pleased due to the fact it was half the price as our current phone service. But try to communicate what services you want and when you want...
Pros: none Cons: poor reception, cost going up up up!
Recently, I received a postcard in the mail, telling me that my current cable company [Jones] had been bought out by AT&T. Wonderful, I think, maybe now I'll be able to actually SEE the shows through the static!
Recently TCI cable turned to AT&T cable within my local service area.I am pleased to say that the changeover went very well and we did not experience any difficulties. I believe that Digital Cable has more positive aspects than negative, and that...
Pros: Good when worked. Music channels Cons: Bad service, picture never came in
For a while I had digital cable. I bought into the whole better picture, better audio, and more quality channels. First I live in the Seattle area, and had a horrid time getting them to come out and install it. When they did finally get here to install...
Pros: Relatively inexpensive for basic cable Cons: Poor Customer Service
We haven't had much luck with AT&T Cable Services. When we moved to our home we had the choice of Satellite or Cable. We choice cable initially so that we could receive the local channels.
Pros: none Cons: deceptive practices are apparently the rewards of their "Rewards Program"
I am an AT&T subscriber in the PGH area. Believe me it is not by personal choice. If there were any way I could get a station without cable I would drop them in a heart beat. I am currently looking into the Dish thing.
Pros: On-screen guide tells you what's on and what show is about Cons: Quite expensive, too many unnecessary channels
Hi! :) Ok here's what I like...
We've had Digital cable for about 6 months now and I don't want to give it up. What I'm addicted to is the remote and the on-screen guides. I love being able to see what show is on right on screen, how long the...
Pros: Huge Selection, If you happen to be in the right area Cons: has alot to learn in the customer service arena
AT&T recently purchase TCI and with that merger the customer should have been sent a warning. I have BOTH a cable modem and television service through these folks and they are constantly fall way short on the "Best in Customer Service"...
Pros: Great Deals, Nice Features, Easy to use Controller Cons: Scrolls slowly, Digital Cable box is excessively large
After having standard TCI cable for a few years, I was dissapointed when the cost was compared to what it gave you. I didn't want to cough up 10 more bucks a month for 3 more showtime's. Then, TCI introduced digital cable, cable television sent through...
Pros: Decent selection of channels Cons: Constant rate changes and moving channels
Basic Cable, Expanded Basic Cable, Premium Cable, Digital Cable, Expanded Digital Cable, Premium Digital Cable. These are my choices... UGH! all I want to do is watch TV!!!
I have been dealing with TCI (Now AT&T) for about 4 years now and...
AT&T Cable Services should remove the word services from their name. There's no service. Service means to supply, maintain, or repair. No where does it say screw over and laugh at.
Last year we bought a house and moved a total of eight...
Pros: better reception most of the time, lots of channels Cons: missing some main channels, poor choices of ppv
We subscribed to AT&T's digital cable service hoping to get more channels more clearly. What we found, however, was an abundance of channels we don't want and a lack of those we do. We would hope to at least have access to MSNBC, but we don't....
Pros: A variety of channels. Cons: AT&T (TCI) doesn't care about the little man.
My wife and I watch a lot of things on cable channels, i.e. Cartoon Network, E!, ESPN, and several other channels. BUT, the one channel we watched the most was the only WB affiliate we had, which was WGN. I called last summer about WGN dropping the WB...
Pros: great service, lots of channels Cons: not everyone can get digital cable
AT&T(TCI) cable is the best cable you can get. they have tons of channels to choose from, and there is something for everybody. It's not very expensive to have, their biggest package for digital cable is like 70 bucks. and if you just want basic...
I have had TCI's digital cable package for a little over a year now and have only had a very few minor problems. And when I do have these problems and I call to get them fixed they send a guy and truck over to my house that same day. One time when the...
Pros: lots of channels Cons: they never work; customer services is bad
When somebody subscribes to a cable service, especially from a large company like TCI (now ATT&T), they expect quality. I have been a customer of TCI cable service for a few years now, and I am tired of the lack of quality in our reception....
Pros: Atleast we have Cable Cons: Service, Selection, PPV
TCI Cable is the only cable company in my area, which is the only reason why I use them. TCI has never been reliable, they always rip you off, and worst of all, they have no channel selection.
They have the Food Network, but they don't have...
If you want to watch soccer and live in Los Angeles, then opt for TCI's digital cable package that includes Fox Sports World. You'll get a great selection of games from English, German, Argentine and other leagues. If you are an English Premiere League...
Pros: After over a month, I finally have service. Cons: Installation and customer service
I live in the Bay where if you don't have a really big antenna then you have cable. There aren't many choices. I ordered basic service from AT&T cable services (formerly TCI). And the nightmare began---
It was a two week wait for a technician...
TCI I believe was the most innovative and intelligent cable company on the mark BA. BA meaning BEFORE AT&T. Like most of their takeovers it was fast and easy. A quick swap of cash, companies, services, and people. AT&T's biggest flaw in the past...
Pros: Well, you do get TV channels... Cons: The worst customer service I have ever encountered
Excuse me if I go off on a rant in this review. One of the great things about a service like Epinions is that I can warn other customers about really horrible companies-- like TCI Cable for instance (now known as AT&T Cable). I do not think I have...
Well, the cable TV in our area which is Springfield, Mo., is A.T.T . It used to be TCI. Since ATT took over a few months ago, we have had many changes. No longer do we have late bill notices, easy ways of ordering pay per view, or courtoeus...
Pros: Numerous Stations Cons: Of Those Stations, A Handful Are Worth Watching
In using this cable line I can't say that I have never had major problems, but I can say that for the total number of stations that are provided, the quality is lower-end. I must identify that station choices are purely person preferences, but even for...
Pros: Choice, no drawn out installation, local channels Cons: additional phone line required which causes some headaches.
I've had digital cable with AT&t(TCI) for about six months now and it's really nice. Compared to regular cable with TCI digital cable is the way to go. You have so many choices and you don't have to worry about the fuss of installing a...
Pros: "Info" button provides good info about shows. Ratings are shown. Cons: Listings are dominated by shows on channels we don't even get, and adult offerings we don't want.
When I upgraded to AT&T digital cable, I was really impressed by all the flexibility that was suddenly available to me in picking programs. But now, I can't help thinking about how much better it really *could* be.
Pros: Hoping for better channels Cons: more expensive and lousy programming.
I live in a small town in Idaho called Lewiston. We have a population of just over 40,000. Because we are a rural community, TV viewing is very important to us as it connects to the "outside world". I was very excited to hear out cable...
Pros: numerous channels, varied programming, Cons: at&t's employees low understanding of services, equipment, poor training of installation technicians to customer service reps, company's inablility to respond quickly, with accurate information& amazing ability to continue to make the same serious
at&t wireless cable company has not proven to me that they are serious about making me a satisfied customer. i have had digital, wireless service installed 3 times in the past year. each time the equipment has completely blown my phone lines out. the...
Pros: Does have some good channels Cons: Too many commercials and no warning when channels are changed
Nothing bugs me more than spending hard-earned money just to see advertisements. This is one of my major complaints with cable TV. If you have basic cable all the channels have regular commercial breaks (sometimes even more than regular TV!). Plus,...
I'm pretty much stuck with AT&T as my cable provider here in Pittsburgh. Without competition, I have no choice other spending hundreds of dollars on a dish that doesn't provide access to the local channels. I have the expanded plus service, which...
This new digital cable from AT&T can not be that bad. Compared to the regular cable I had before, this is great. I now have a couple more channels than I had before. I still do not have E! though. But, I do get many music channels which I think is...
Pros: Only cable in the area, better than satellite for our family needs. Cons: couldn't care less service attitude and increasing prices
When moving into our new home, we were encouraged to have extra cable outlets installed everywhere (at extra cost) by the builder. These points were checked and agreed by AT&T (actually TCI) but later turned out to be completely wrong. The one in...
Pros: Usually works, that's about it Cons: Limited package selection, Arrogant customer service, millions of excuses for raising rates
AT&T (nee TCI) Cable is the perfect example of why monopolies are bad news, have had the service for 6 years or so, the installation went well, and the service interruptions are minimal, now for the bad news:
I've been using cable TV since 1948 so I've had the opportunity to see this medium in all its forms, and serviced by dozens of different providers. What we have today in the SF Bay Area is better than some, and not as good as others.
Pros: Many channels to surf. Cons: Customer service reps. are rude and misleading.
AT&T Cable (formerly TCI of N.E. Illinois) has been lying to me from the start. In August of 1999 AT&T Cable sent me notice of an increase in price due to an ongoing upgrade of their system. Additionally, I was informed that after the upgrade...
Pros: service is bad, overpriced and problems arise Cons: Color is better with some cable companies
Here in Oklahoma City, we have several choices of cable. Cox Cable is the main choice here,but they are so unprofessional and rude to the customers in addition to being very overpriced. We have tried the "antenna" cable. All we have to show for...
Pros: Digital cable pros - lots of channels, interactive menu guide Cons: Expensive, digital cable technology is quirky
As I am writing this epinion, AT&T (TCI) Cable is recommended 51% of the time. I can't believe that. You really don't have much of a choice when it comes to Cable TV. Where I live, I can either get AT&T or put some rabbit ears on top of my TV....
Pros: Reasonable selection of channels Cons: I wouldn't have been able to afford my package if my complex didn't pay for basic.
I moved back to Denver from Colorado Springs this past October. In Colorado Springs, my soon-to-be ex and I had their basic cable package for which we paid $30 a month. I soon got "hooked" on a 2 particular channels I'd not seen...
Pros: Cable Internet service (when up) was very fast. Cons: Customer Service was abysmal. Either their representatives are ill trained or simply incompetent.
I originally chose to trade with ATT because they offered a bundled package of high speed internet service, local phone service, and cable TV at a discounted rate. I first signed up for cable modem service. Installation was prompt, but ill performed....
Pros: It's better than nothing. Cons: High prices, bad reception at best, horrid customer service
AT&T has one advantage and one only.......it's better than nothing at all.
We live in an apartment that won't allow dish systems so we're stuck using AT&T. The service is awful, we haven't had a clear picture in the year that we've been here....
Pros: Easiest cable installer in Chicago (Monopoly?) Cons: Terrible customer service
I recently contacted AT&T in an effort to have cable installed. They told me to remain in my apartment from 8am to 12pm to wait for the installer. I waited and waited. At 11:50 I contacted AT&T and asked what the status of the installer was. The...
Pros: Good picture, lots of channels Cons: No digital sound
Even though the Digital Cable box has a Dolby Digital logo on it don't assume that you're going to get Dolby Digital sound out of the thing. This is amazing. I am looking to purchase a Dolby Digital Home Theatre system, I look on my cable box and it...
Pros: Fast internet (when it's on) Awesome cable box features Cons: Awful customer support, many billing mistakes
I have been pleased with the features of my digital cable, including a real-time menu for sorting through the many channels and ordering movies. The internet is very quick, I clock it at up to 1.8Mbps downstream on www.download.com, however it has been...
Pros: good variety of channels Cons: bad quality on local TV stations
Iam able to compare AT&T (TCI) to MediaOne because AT&T is offered where I go to school. For some reason AT&T does not make sense to me. They do offer a lot of channels, but for some reason the quality is not that good. For example, on the...
Pros: Digital cable is excellent Cons: Appointment times are inconvenient, prices are high.
I had digital cable last year and really enjoyed it. I like the fact that you can see what is on with the push of a button and then decide what to watch. I also like the fact that you don't have to call to order pay per view. The one thing that I...
Pros: The only cable provider Cons: No Customer Service
This epinion covers the Dallas/Ft.Worth area.
We had been cable customers for many years (12+ years ?) without any problems. Never a late payment.
One evening we had received a voice mail "Courtesy Call" that they were coming out to our house...
AT&T broadband has its ups and downs. However compared to Jones cable it is the "God" of all Cable. There is excellent control over parental controls if u wish to use them. The info system is great, you can find out what episode is on 4...
Pros: Saves time and is so easy! Cons: none really
We recently got our digital cable.. and let me tell you.... I LOVE IT! It is so easy to browse through the shows.. Forget about putting it on channel 3 to see the preview.. with digital.. you can see what's on now right away and you can even see what...
Pros: Channels my son likes to watch Cons: Bad service, reception
When cable first came out we were told better reception than normal t.v and less interuptions. Boy did they lie. I have had cable for almost 6 years and I am not happy with it at all. Half of my channels are fuzzy and the other half are just o.k....
Pros: Easy to navigate Cons: Chronic service interruptions, poor picture, disorganized customer service
AT&T Cable is easy to navigate, convenient & provides a fair quality picture-- WHEN it works, which is less than 80% of the time. I've repeatedly had problems with the service at peak (prime time) hours. The picture breaks up, pixelates and...
I live in Mystic, CT., but work in several cities, including the Caribbean (it's a tough life!)I have phone numbers everywhere and long for the oft-promised single phone number that connects no matter where. AT&T's digital One Rate systems claims it...
Pros: It doesn't get too much better here Cons: bunny ears are cheaper
The cable service in the Northwest, specifically in Montana is way above the average in continuous service. Compared to various large cities, this particular cable company is way above the average.
Pros: good t.v. reception Cons: cable goes off for whatever reason
We have all just watched the Microsoft anti-trust monopoly practices being sued and taken to court, blah, blah. Well, why doesn't the government apply the same rules to cable companies? Talk about your monopolies! You are at their mercy in areas such...
Pros: makes me realize i should be reading more, and not watching tv Cons: horrible customer service, lying sales reps, weak signal, no channels
i wanted to get cable to watch movies on the independent film channel (ifc) and watch nba basketball. i'm trying to be a customer and give at&t my money but it's almost impossible.
i set my appointment online at their website. first of...
AT&T's digital cable service has never been much better than OK. About 1 time in 5, when you change the channel, you have to change it again then switch it back in order to view the channel. Some days you have to follow this procedure for every...
Pros: lots of channels Cons: too expensive, no difference in regular non-"digital" cable
When we recently moved into an area which had digital cable available, I thought "Hey, that sounds interesting... no more unclear channels." I was incorrect. As of yet, I can tell no difference in digital signals and regular signals I was...
Last week I ordered AT&T cable from their web page. They scheduled it for Thursday but I called their customer service and rescheduled it for Saturday (11-2). Because I cannot be home during the weekdays. So they said Saturday is fine. Also they told me...
Pros: I thought they were doing me a favor Cons: boy was I wrong.
Now ive recieved my monthly bill. Im being charged for installation, Im being charged additional services that I didnt even ask for, Im being charged a monthly rate that is DOUBLE of what I was quoted, and I was assuming this is a pro rated bill, but its...
Pros: Offers lot of basic channels Cons: limit of moving tv because of cable location.
At this time I am greatly pleased with ATT formerly TCI. I believe their services offer as much as any satalite services, and I do not have to have one of them ugly dishes sticking out of my backyard or hanging off my house. I have not had any problem...
Pros: Customer service was FAB-OO Cons: still mis informed people working for them
AT&T Cable services must have read My epinion. The installer came the next day, and we had a letter of authority to install new cable. I had to pay zero zilch nada nothing . not one penny left my pocket, when I was preparing to part with over one...
Pros: offer more options now that we're gone Cons: increasingly expensive. poor service.some channels fuzzy
We had TCI when we moved into our house in 1993. It was the only choice then. At that time we paid $15.00/month for the basic package. Then the FCC stepped in with their regulations, TCI found the loopholes, and proceeded to raise our rates to...
Pros: Good but compared to what? Cons: VERY expensive, horrible customer service
So I guess TCI cable is good but what should I compare it to? There are no other choices when it comes to cable in the major city where I live other than satellite programs.
I would probably have a satellite by now if I were able to access...
Pros: Can find what time your favorite programs are on etc. Cons: Sometimes picture takes a while to come in and can screw up your TV and sometimes need a new box.
TCI cable is not good or bad it is just okay. The first time we had our digital box put in after a while we had to get a new one because the other one was messed up. Also, it broke our TV which we had to get fixed. Our new box we have now is much...
Pros: Good number of channels available
Easy/cheap installation Cons: Lousy availability of digital channels in the evening
Slow (molasses slow) decoder box
This is a tough one...
Basically, I think they mean well.
Bad news is, they oversell their capacity, so don't count on any of the "digital channels" (which is all of the premium channels nowadays).
Pros: Many channels Cons: High price plus awful customer service
Installation was terrible, don't be surprised when they schedule your installation three weeks from then, it seems like it's at their convenient times - not yours (the customer!). When installing, it's natural to feel like you had bothered them to come...
We have subscribed to TCI now AT&T Cable services for many years. About a year ago Americast came through and was installing digital cable. TCI came around and said that they would offer us a free year of digital cable to stay with them.
Pros: Storms aren't a worry! Cons: too many channels to watch! :)
AT&T has been great for us. We have had the digital cable for about 2 years now.
We love the TV guide right on the screen. As you channel surf it also shows you what is on that particular channel as you are searching. It will show you what...
Pros: I can watch the idiot box Cons: Reception, cost, bad service
Making more channels available to everyone is one thing, but being in the dark about weather cable is out or if it's a channel you can't get is very confusing. I live in a highly populated area and hence have quiet a bit of availability as far as...
Pros: on sceen guide, more channels Cons: expensive, takes time to go between channels
I really enjoy the digital cable that AT&T Cable Services provides. Having the online guide available is the best feature. It is great to be able to see what is going to be on without having to buy a TV guide. The remote control is very easy to set...
Pros: super dooper kewl customer service Cons: im still mad at jett78
Okay, got the 190 something dollar bill from cable. I wrote an email to corporate headquarters, i wasnt dealing with local customer service representatives who didnt know jack **** about their job. I recieved a phone call yesterday from customer service...
Pros: Lots of shows and channels to chooose from Cons: don't always have the service we should
Ever since AT$T took over tci cable services, i have found that the service I get at my house is not the best. We pay for cable we don't always have. Eithe they are having troubles withthe lies or they are working nearby to fix something.recently I have...
Pros: consist in no billing errors Cons: too many to list
AT&T cable formally TCI has to be one of the worst companies to deal with in regards to cable. When I first signed up with them (of course they are the ONLY provider in the aera) they sent a tech. (or so his title was) out to my house so they could...
Pros: Good reception and service Cons: Bad customer service, speed of scrolling through channels
My wife and I have been subscribers of AT&T Broadband's Digital Cable since spring 1998. I have little to complain about when it comes to the actual service. I like it. One drawback is that you cannot browse or "flip" through channels quickly. There...
Pros: Good, efficient and timely service Cons: No matter what you have, in time it could be improved
A reviewer recently wrote that he preferred 21st Century Cable to AT&T (TCI) because the reception is better and there are better channels to choose from. Yet, I have AT&T (TCI) and have the many of the same channels that the reviewer noted he...
Pros: good variety if you have the whole package. Cons: cost an arm and a leg
Where I live it is either AT & T or satellite and even that, the cable company has their fingers in. Or you can go with the old fashioned tv antenna and still will not get all the stations you would like. To me, the cable system is too high priced...
I am very happy with my cable service (AT&T cable). They offer many channels at a fairly low price, and with the way they rearranged the channels it makes it easier than ever to find what you want. They arranged the channels in order of the content...
Pros: TCI/AT&T cable lets you watch what you want, when you want. Cons: There can be limited down times.
I keep seeing people talking about how bad TCI/AT&T cable is. The reason this is a better choice then satellite is the fact that unless you pay extra and get things set up differently, everyone in your house that is hooked up to satellite has to...
Pros: good service, good movie channels Cons: billing and down time
i like this service for you can have any channel to watch. and you can have a reminder to tell you when the show you want to watch and takes you to that channel. But i don't like the billing. who does,.. and the only bad thing i don't like is when the...
I have AT&T's digital cable. The choice of programming is very good, and you do not have to but the equipment. Their service was excellent, as was their installation, and when I did have a problem, they fixed it in a reasonable amount of time. The...
Pros: None On the New AT&T Digital Cable Guide Cons: Don't fix what is not broken
I have been very happy with AT&T Digital Cable until now. Before the new guide I would have given a "5" rating and have recommended it to others. But at this time that has changed.
Pros: Its TV Cons: too cheap,too many non-accessible channels
I have Digital Cable right now,and I am not very happy with it! You have 900 channels,but you can only access 1/3 of them without ordering them and 1/4 of the other 2/3 is PORN, or SPICE channels [not suitable for kids my age!], or paying 5 bucks every...
Pros: No. of channels, no additional equipment. Cons: Disables many features.
I was very dissapointed to find out after getting digital cable that it disables many features on your TV and VCR.
I just purchased a new TV with Picture in Picture only to find out that it does not work with digital cable. Nor can I now set my VCR...
Pros: Not as much channel-gouging Cons: Run by mental midgets
The worst part about TCI in Baltimore for me was the installation. I moved to Baltimore August first and it took me until September 15 to get cable installed. They scheduled four different appointments for installation. The first time the guy showed up...
I have not had the need to contact anyone regarding cable problems since TCI was bought out by the Big AT&T. My dealings with TCI were a pleasant experience in that they were polite and I got the service I requested.
My cable went out the day...
Pros: Various Channels to choose from Cons: Signal Problems, Blotchy Pictures, Prices Rising
My fiance and I bought a house in September 1999, in the South Suburban Chicago Area and both of us previously had regular cable. We opted to try the digital cable experience and have had a few problems. The picture is blocky through some scenes, and...
With AT&T taking over TCI, Media One, Palo Alto Co_operative and the Falcon systems in the bay area they are now in complete control of the Bay Area. They plan to institute local telephone service yet again and wipe out that rotten service provided...
Pros: good reception for a good price Cons: you have to press the sales agent to even get this service
Ask for basic service. The cable company will quote you something along the lines of $29.99 a month, or more. What if all you want is TV reception though, (i.e. you live in a condo or an apartment or out in the boonies), and you don't need all those...
Pros: Decent selection of channels Cons: Poor reception, atrocious customer service
Even with digital service, our signal (in Menlo Park, CA) is worse than analog due to problems at the head end they won't fix. Frequent outages are a pain as well. Indeed, even reporting an outage is usually a real hassle, and the guy on the phone...
Pros: already installed Cons: expensive, low selection poor service
The merger between TCI and AT&T was supposed to bring an end to the lousy service that we in Miami had suffered through for years with TCI. No such luck. While it no longer takes 45 minutes to get help on the phone, the cable service itself is...
Pros: You get four $50.00 monthly coupons at installation for giving up your dish? Cons: After you encounter their revolting customer service system, you'll want your dish back!
The story you are about to read, is not about the individual customer service people themselves, but the customer service system of AT&T, and business executives who are responsible for it. HEED MY ADVICE, "DON'T SWITCH TO AT&T BROADBAND, AND PLEASE,...
Pros: Adequate reception of local TV channels Cons: No competition in Seattle, ruthless political lobbying for franchise renewal.
In Seattle/King County, the $15/month "Limited Basic Cable Service" (the only level where there is price regulation) provides 35 channels but has recently been weakened. AT&T Broadband was acquired by Comcast two years ago, and was extremely aggressive ...
Pros: High Picture Definition Cons: May run from 30-40 dollars a month,
This service is the best in the market. With its super fine picture quality and hi tech transmissions it is a no brainer why so many people choose this service. TCI along with AT&T have united forming the nations number 1 network. With advanced...
Pros: Clear channels. Cons: The service is too costly.
It is my understanding that one gets cable to get a variety of programming and to ensure that the quality of sound and picture is clear unlike if one has an TV antennae. Another reason people get cable is because it is supposed to be cheaper than...
Pros: No Pros. Bad and inconsistent service! Cons: Inconsistent service. Unsolved issues. Techs sent to residents site not knowledgeable or trained well!
I get lines and shadows in the background or channels. I also have this ongoing issue for about four months now in which late in the evening my cable will completely go out for no apparent reason. All I get is snow on every channel! This problem will...
Pros: over-all pretty good service Cons: not always in sync w/TVlistings(newspaper)
I've called AT&T in Fremont several times to ask if "Speedvision" is avalible. My only response was, Well, "We've been asked for this several times before". So, what's the problem? Why, if they really listen to the subscribers,...
personally i think the cable service is horrible. i have had nothing but problems with at & t. First the line underground broke and that took almost 6 weeks to fix. mean while we didn't have a tv the whole time. then i got digital cable installed...
It was bad enough when it was TCI but now that AT&T bought them out what are we going to do? I have fought the cable TV fight for over thirty years now! I remember antennas! First off cable TV is so overpriced it is not funny! Just to get what...
Pros: Low hold times on phone support Cons: NO service, lack of follow through, quick to raise prices
AT&T recently acquired TCI, during the conversion from one to other they made quite a few promises. As of today they still have not followed up on any of them.
The sent out letters asking us to support their merger and allow time for...
Pros: variety of channels available, search and browse features, more control Cons: slower channel changing, some channels occasionally not available
I have had TCI's Digital Cable service for several months. I am very pleased with the additional channels that are only available by purchasing the Digital option, so much so that I have kept the Digital service even though I am not very pleased with...
Pros: good, clear reception, all the time Cons: price for basic cable is a little high.
i am a subscriber to AT&T, formerly known as TCI. when i first moved to the city in colorado, where i still reside, i was given no choice as to different cable companies i could choose from.
being that i was in the area that i was in, i ended up...
Pros: Service Cons: Price, Channel limits, Services available
I currently live in the city of Oakley,CA. where AT&T (TCI) has expanded and the service received here is costly and limited. Less than 2 miles from my location AT&T (TCI) has lots more channel choices and is 10 to 15% cheaper. I've lived here...
Our old cable company (TCI) just got bought out by AT&T, and well it was a change, not necessarily for the better. When you live in an area where you have little choice (read: no choice) as to whom your cable provider is, I guess AT&T OK. The...
Pros: Less specialized equipment, polite customer service, local channel reception Cons: Slow technical support, VCR recording conflicts
My fiancee and I have subscribed to cable service since we first moved in together. We started with TCI Expanded Basic service, and were happy enough - clear signals and multiple channels being the main desire. While it was often difficult to contact...
When A.T.&T. took over T.C.I. everyone was skeptical and with good reason apparently. Digital cable is expensive and a nightmare to install. All for a box for a few more channels that are repetative in movies and content. Even the basic channels are...
Pros: does provide some good things Cons: Needs to appeal to everyone!
It's bad enough that all the new trends start in NYC, take a flying leap to LA, and then about 5 years later, make their way into the Midwest. But, in the South Bend, Indiana TV viewing area, where there is only AT&T, we have the weakest selection...
Pros: Combined services into one wideband cable Cons: Single source supplier
I have had TCI cable TV for as long as I can remember. Now, of course it is AT&T cable. I have had few problems with the service. The single problem that I can recall involved technicians coming out to replace worn out underground cable to my house...
Pros: Ummmm...Hold on, give me a minute Cons: reception, reliability, service
When I first moved into my apartment they had Hughes satellite as the cable provider and while not perfect, it was much better than what TCI has to offer. The apartment complex switched over to TCI about 3 months after I moved in and I have NO IDEA why...
Pros: Can switch between services when you want to Cons: Need to make sure you get value from the extra money it will cost to have both services
We have been subscribers to Storer Cable, bought out by TCI, bought out by AT&T for the past 20+ years -- probably since the beginning of time, I mean, since the beginning of cable TV. Good friends of ours purchased a satellite dish this past year....
Pros: Not DirecTV, Good Picture Quality Cons: None
My local neighborhood association signed a deal with AT&T broadband a while ago and I have to tell you this company is excellent. I have had them for about 10 years all together. Currently I have AT&T Digital cable, it's okay but the cable box is a...
I moved to Miami five years ago. The only cable provider that I was aware of was TCI(now AT&T), because it was the cable provider at school. After I graduated from college, I moved into my own apartment and expected the same great service. I...
AT&T Will Lose a Lot of Customers by teri0728 ,Apr 20 '07
Pros: Name recognition Cons: Denied longtime customer a service due to credit score. She has 3 ATT services already!
I have my land line, internet and cell phone with ATT. How dare they turn me down for cable because my credit doesn't qualify! What a crock!!!!! My credit qualified for the internet, land line and cell phone when they signed me up for those services.
DOes ATT think this is good business? Sure hope not, because when my contract expires on my internet, I'M JUMPING SHIP!
exalent pics on the tv blazzzing internet speeds faster than road runner by teddyjer ,May 29 '07
Pros: wow everything i could ask for in all three services. Cons: why did it take so long. i wish it was about 10.00-20.00 cheeper
i recently got the pacage from at&t . tv/ phone/ internet/ supper fast interne. tv pic is verry verry clear no fuzz or lines in the pic. phone well it is a phone and it works.
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