AT&T (TCI)

Pros: Adequate reception of local TV channels
Cons: No competition in Seattle, ruthless political lobbying for franchise renewal.

In Seattle/King County, the $15/month "Limited Basic Cable Service" (the only level where there is price regulation) provides 35 channels but has recently been weakened. AT&T Broadband was acquired by Comcast two years ago, and was extremely aggressive ...

Pros: You get four $50.00 monthly coupons at installation for giving up your dish?
Cons: After you encounter their revolting customer service system, you'll want your dish back!

The story you are about to read, is not about the individual customer service people themselves, but the customer service system of AT&T, and business executives who are responsible for it. HEED MY ADVICE, "DON'T SWITCH TO AT&T BROADBAND, AND PLEASE,...

Pros: Decent selection of channels
Cons: Poor reception, atrocious customer service

Even with digital service, our signal (in Menlo Park, CA) is worse than analog due to problems at the head end they won't fix. Frequent outages are a pain as well. Indeed, even reporting an outage is usually a real hassle, and the guy on the phone...

Pros: A ton of channels. Great to have extra info on shows via digital box
Cons: Horrid customer service, poor interaction with our TiVo

For over three weeks now we have experienced intermittent and non-existent service from our digital cable/modem service.

When I first called, the entire SF bay area had just missed the season premiere of "The Sopranos," because their channels...

Pros: Lots and lots of movie channels, great if you're a movie buff
Cons: They've taken away our freedom of choice in Chicagoland

AT&T has quickly overtaken every cable service formerly serving Chicagoland - MediaOne, TCI, Cablevision (which sold its Chicagoland rights to what became MediaOne), and every other service provider eventually sold their rights to do cable to these...

Pros: No Pros. Bad and inconsistent service!
Cons: Inconsistent service. Unsolved issues. Techs sent to residents site not knowledgeable or trained well!

I get lines and shadows in the background or channels. I also have this ongoing issue for about four months now in which late in the evening my cable will completely go out for no apparent reason. All I get is snow on every channel! This problem will...

Pros: It is cable t.v., lots of channels, good installer.
Cons: Horrible Hardware & software, slow, bad menus, expensive

Having just switched from satellite TV to AT&T's digital cable, I can definitely notice a difference in service between the two. At my home we have recently upgraded to the new dish 500 system but I have AT&T digital cable at my college home. It is...

Pros: Fast internet (when it's on) Awesome cable box features
Cons: Awful customer support, many billing mistakes

I have been pleased with the features of my digital cable, including a real-time menu for sorting through the many channels and ordering movies. The internet is very quick, I clock it at up to 1.8Mbps downstream on www.download.com, however it has been...

Pros: Easiest cable installer in Chicago (Monopoly?)
Cons: Terrible customer service

I recently contacted AT&T in an effort to have cable installed. They told me to remain in my apartment from 8am to 12pm to wait for the installer. I waited and waited. At 11:50 I contacted AT&T and asked what the status of the installer was. The...

Pros: Better reception than an antenna
Cons: Cost, Customer "Service", Available channels, Repair wait time

We pay $40 a month for the most basic cable channels, which are only so-so these days. Any new cable channels that come out are only added to AT&T's digital package -- the cable customers are the forgotten stepchildren.

The thing that upsets...

Pros: Cable Internet service (when up) was very fast.
Cons: Customer Service was abysmal. Either their representatives are ill trained or simply incompetent.

I originally chose to trade with ATT because they offered a bundled package of high speed internet service, local phone service, and cable TV at a discounted rate. I first signed up for cable modem service. Installation was prompt, but ill performed....

Pros: Not DirecTV, Good Picture Quality
Cons: None

My local neighborhood association signed a deal with AT&T broadband a while ago and I have to tell you this company is excellent. I have had them for about 10 years all together. Currently I have AT&T Digital cable, it's okay but the cable box is a...

Pros: Many channels
Cons: High price plus awful customer service

Installation was terrible, don't be surprised when they schedule your installation three weeks from then, it seems like it's at their convenient times - not yours (the customer!). When installing, it's natural to feel like you had bothered them to come...

Pros: Good number of channels available Easy/cheap installation
Cons: Lousy availability of digital channels in the evening Slow (molasses slow) decoder box

This is a tough one...
Basically, I think they mean well.

Bad news is, they oversell their capacity, so don't count on any of the "digital channels" (which is all of the premium channels nowadays).

So, if you're happy with the...

Pros: makes me realize i should be reading more, and not watching tv
Cons: horrible customer service, lying sales reps, weak signal, no channels

i wanted to get cable to watch movies on the independent film channel (ifc) and watch nba basketball. i'm trying to be a customer and give at&t my money but it's almost impossible.

i set my appointment online at their website. first of...