AT&T (TCI)

Pros: A ton of channels. Great to have extra info on shows via digital box
Cons: Horrid customer service, poor interaction with our TiVo

For over three weeks now we have experienced intermittent and non-existent service from our digital cable/modem service.

When I first called, the entire SF bay area had just missed the season premiere of "The Sopranos," because their channels...

Pros: already installed
Cons: expensive, low selection poor service

The merger between TCI and AT&T was supposed to bring an end to the lousy service that we in Miami had suffered through for years with TCI. No such luck. While it no longer takes 45 minutes to get help on the phone, the cable service itself is...

Pros: You get four $50.00 monthly coupons at installation for giving up your dish?
Cons: After you encounter their revolting customer service system, you'll want your dish back!

The story you are about to read, is not about the individual customer service people themselves, but the customer service system of AT&T, and business executives who are responsible for it. HEED MY ADVICE, "DON'T SWITCH TO AT&T BROADBAND, AND PLEASE,...

Pros: Adequate reception of local TV channels
Cons: No competition in Seattle, ruthless political lobbying for franchise renewal.

In Seattle/King County, the $15/month "Limited Basic Cable Service" (the only level where there is price regulation) provides 35 channels but has recently been weakened. AT&T Broadband was acquired by Comcast two years ago, and was extremely aggressive ...

Pros: High Picture Definition
Cons: May run from 30-40 dollars a month,

This service is the best in the market. With its super fine picture quality and hi tech transmissions it is a no brainer why so many people choose this service. TCI along with AT&T have united forming the nations number 1 network. With advanced...

Pros: Clear channels.
Cons: The service is too costly.

It is my understanding that one gets cable to get a variety of programming and to ensure that the quality of sound and picture is clear unlike if one has an TV antennae. Another reason people get cable is because it is supposed to be cheaper than...

Pros: No Pros. Bad and inconsistent service!
Cons: Inconsistent service. Unsolved issues. Techs sent to residents site not knowledgeable or trained well!

I get lines and shadows in the background or channels. I also have this ongoing issue for about four months now in which late in the evening my cable will completely go out for no apparent reason. All I get is snow on every channel! This problem will...

Pros: over-all pretty good service
Cons: not always in sync w/TVlistings(newspaper)

I've called AT&T in Fremont several times to ask if "Speedvision" is avalible. My only response was, Well, "We've been asked for this several times before". So, what's the problem? Why, if they really listen to the subscribers,...

Pros: none
Cons: almost everything

personally i think the cable service is horrible. i have had nothing but problems with at & t. First the line underground broke and that took almost 6 weeks to fix. mean while we didn't have a tv the whole time. then i got digital cable installed...

Pros: none
Cons: reception

It was bad enough when it was TCI but now that AT&T bought them out what are we going to do? I have fought the cable TV fight for over thirty years now! I remember antennas! First off cable TV is so overpriced it is not funny! Just to get what...

Pros: Low hold times on phone support
Cons: NO service, lack of follow through, quick to raise prices

AT&T recently acquired TCI, during the conversion from one to other they made quite a few promises. As of today they still have not followed up on any of them.

The sent out letters asking us to support their merger and allow time for...

Pros: variety of channels available, search and browse features, more control
Cons: slower channel changing, some channels occasionally not available

I have had TCI's Digital Cable service for several months. I am very pleased with the additional channels that are only available by purchasing the Digital option, so much so that I have kept the Digital service even though I am not very pleased with...

Pros: good, clear reception, all the time
Cons: price for basic cable is a little high.

i am a subscriber to AT&T, formerly known as TCI. when i first moved to the city in colorado, where i still reside, i was given no choice as to different cable companies i could choose from.
being that i was in the area that i was in, i ended up...

Pros: Service
Cons: Price, Channel limits, Services available

I currently live in the city of Oakley,CA. where AT&T (TCI) has expanded and the service received here is costly and limited. Less than 2 miles from my location AT&T (TCI) has lots more channel choices and is 10 to 15% cheaper. I've lived here...

Pros: channels
Cons: problems

Digital Cable Sucks!
by sj2000


I knew all of the promises were lies
when they hooked it up to my phone line
when they had to reset the box 3 times
when the monthly bill was 175

I knew digital cable wasn't...