126 ratings (120 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • Cablevision For my TV- PC-Telephone

    Feb 15, 2008 by
    Rated a Very Helpful Review
    Pros: Good value for three services.
    Cons: telephone service doesn't work if there's a blackout.

    Summary: When I first signed up for Cablevision here on Long Island many years ago it was for television reception. No more using the antenna on my roof. The Cablevision company brought a direct cable line from the telephone pole in front of my house and brought ... read more

  • Cablevision drives their customers crazy!

    Dec 29, 2013 by
    Rated a Helpful Review
    Pros: -Internet Service somewhat relaible
    Cons: -TV Channels stop mid-stream-says"temporarily unavailable".
    -Don't need phone - however only Triple-Play is  cost effective.

    Summary: I just cancelled my service after being a customer for my whole life!  The quality was better in the 1980's when there were only 36 channels total!  And there were no commercials. Even thought the service has been ... read more

  • I just got cablevision installed

    Oct 9, 2013 by
    Rated a Helpful Review
    Pros: equipment is minimal. Installation is fast and convenient. HD quality is superb.
    Cons: the on-demand channels have a 2 or 3 second lag when changing

    Summary: The channel variety is amazing and the HD quality is superb. the only problem is when you turn to the on-demand channels there is a lag that happens when you try to turn past this station.  They have all the available sports channels and the special ... read more

  • Worst Provider I've Used!

    Dec 1, 2011 by
    Not yet rated.
    Pros: It's better than using an antenna and dial up.
    Cons: -Expensive -Lacking extra features -Outdated interface -Missing key networks/picks costly fights with major networks

    Summary: For starters, Cablevision is expensive, especially when looking to add premium channels--more expensive than the far superior FiOS in spite of their advertisements suggesting otherwise. The basic package is bare bones, with every small edition adding ... read more


    Aug 8, 2011 by
    Rated a Helpful Review
    Pros: none
    Cons: where to start!

    Summary: Cablevision has the worst service. the Internet constantly breaks down, the modem has been changed at least 5 times and they still can't get it right. when the modem goes down the telephone doesn't work. the cable television service breaks down ... read more

  • Cablevision = poor cable quality & constant glitches

    Apr 11, 2011 by
    Rated a Very Helpful Review
    Pros: Internet is stable
    Cons: cable box crashes multiple times ea. night

    Summary: I was previously a FiOS customer and was forced to switch to Cablevision/Optimum because FiOS isn't yet available in my new area - even though I literally moved 10 blocks west of my old apartment. :( From the start, the service has been glitchy at best. ... read more

  • Nicely done cablevision

    Jul 31, 2010 by
    Not yet rated.
    Pros: Great service, Wide vareity of channels, Great services, fast wifi and internet.
    Cons: None.

    Summary: I love IO digital cable and IO internet. The free wi-fi is convenient especially when you have a nearby router handy. I love the cable, it has a wide variety of channels to chose from including 100+ HD channels and so far only 1 3D channel, it ... read more

  • Optimum Online

    Jul 1, 2010 by
    Rated a Helpful Review
    Pros: No Contracts
    Cons: Service Sucks

    Summary: I was an Optimum Online customer. I was moving to a different address where I no longer needed the service so I called to schedule a disconnect date (May 17th 2010) along with equipment pick-up. While I was on the phone with the Optimum online ... read more

  • Optimum Triple Play

    Mar 27, 2010 by
    Rated a Helpful Review
    Pros: They provide fast internet and good phone service.  
    Cons: Sloooooooooooow box, sound problems on high def channels, channel outages, nickel and dime attitude.

    Summary: For a company with it roots providing TV service, it is unbelievable that this is what Cablevision does the worst at.    They have a horrendously slow cable box and even slower guide.   You try to change the channel and push the ... read more

  • We are all getting screwed!

    Mar 5, 2010 by
    Rated a Helpful Review
    Pros: Nothing
    Cons: Bad customer service

    Summary: We are all getting screwed....If they can make a rocket ship go to the moon how can they not make smaller technology that works in every room.  They tell me I get service for 3 TV' bill is high enough.  I buy 3 brand new flat screen TVs ... read more

  • Oh My God! Digital Cablevision

    Mar 4, 2010 by
    Rated a Helpful Review
    Pros: The clarity of the picture and color is terrific.
    Cons: The frequent "pauses" in the picture are unacceptable.

    Summary: Since digital programming has been instituted by cablevision, problems have occurred.  Regularly in all programming there are "pauses" for a second or two then action resumes for a limited time, and then "pauses" occur again.  When these ... read more

  • Boo... Hiss... cablevision Ate My ABC

    Jan 2, 2010 by
    Rated a Helpful Review
    Pros: none that i can think of unless you like throwing away money
    Cons: greedy, no customer support, bad bundling, no ABC

    Summary: Cablevision is the 5th largest cable provider in the nation, yet its service, is substandard at best, I actually bought a new tv, only to find that it was actually my cable single and not the TV that was turning everything violet, Cablevision of course ... read more

  • A Regretful Longtime Customer- Cablevision Is Terrible

    Jan 2, 2010 by
    Rated a Helpful Review
    Pros: I hear Optimum Online is okay- FiOS is still better.
    Cons: Cablevision.  Old Technology (see above explanation)

    Summary: Had Cablevision in Westchester, NY since it was TCI, (a smaller, now defunct company).  Everything's gone downhill since the 90s.  The past decade, our bandwidth has been cut in half due to newly subscribed customers (and shared ... read more

  • Cablevision - Don't do it

    Jul 16, 2009 by
    Rated a Helpful Review
    Pros: Minimum price - minimum service
    variety of on demand
    Cons: Terrible search capabilities
    Hidden costs
    Rude Customer Service
    No Multi room dvr
    No Web programming

    Summary: I had a Sales Rep come to my house on memorial weekend to offer a winback promo to verizon fios customers. He did a bill comparison told me that for the exact same service I would save $40 monthly. The pitch was that I had a 30 day free trial and that if ... read more

  • Cablevision-You need to clean up your act-now- before FIOS runs you over

    Jun 2, 2009 by
    Rated a Helpful Review
    Pros: Their store is five minutes from my house.Online bill payment.
    Cons: Most Techs are incompetent. Getting too expensive for the quality of service lately.

    Summary: Ive been a Cablevision subscriber for almost five years. Since January of 2009,their quality and service has been slipping at an alarming rate.I started out with the "triple play". That combines IO digital tv,Optimum voice phone service,and ... read more

  • Horiffic Customer Service - Unfortunately Good Products

    May 5, 2009 by
    Rated a Helpful Review
    Pros: Their services are good quality
    Cons: Their customer service is the worst I have ever seen!

    Summary: I was a Cablevision customer for a little over a year and whenever I need customer service it was a nightmare.  When I first signed up I was lied to about pricing.  They gave me a deal that later I was told I didn't qualify for so I was ... read more

  • Why I hate Cablevision

    Jan 28, 2009 by
    Rated a Helpful Review
    Pros: NOT A THING !!!
    Cons: The only con is what cablevision is pulling on all paying customers.

    Summary:       I hate cablevision because they have decided to blitz the channels with the most awful commercials. It is absolutely disgusting what this company is doing on the TV now a days. They make no sense and they are shown ... read more

  • Cablevision has the worst customer service I have encountered in my life

    Jun 19, 2008 by
    Rated a Helpful Review
    Pros: Only cable company here. Faster than DSL internet when it is working, I LOVE DVR
    Cons: Poor phone quality, unreliable service, terrible customer support, still no service...

    Summary: I have phone, internet, and cable through CableVision and I get very low quality picture, frequent choppiness, and freeze-ups. It goes down frequently and requires a 15 minute reboot process. The voice quality on the phone is far worse than my cell ... read more

  • Cablevision is Crap!

    Nov 17, 2007 by
    Rated a Helpful Review
    Pros: The TV signal at least gets to the house. There's finally an alternative.
    Cons: Sky-high price. Not that reliable. Channels keep getting taken away. Lies in their advertising.

    Summary: Ever since my grandparents signed up for cable service through Cablevision countless years ago, it's only gotten worse. They have the family cable service, which has come up to $49.60 a month! This includes the crappy, pixilated picture, occasional ... read more

  • It's Optimum Or It's Not?... Guess What Mr. Dolan, IT'S NOT !

    Jun 8, 2007 by
    Rated a Very Helpful Review
    Pros: NONE!
    Cons: The list is so long, I don't know where to begin.

    Summary: June 8, 2007 with UPDATES - June 15, 2007, Nov 2008, Jun 2009, Jan-Feb 2010, Mar 2010, Oct 2010, Jan 2012, Jan-Feb 2013, Mar 2013 ------------------------------ ------------------------------ -- ------------------------------ ------------------------ ... read more

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