Charter

Pros: They have great ideas, but horrible service. 
Cons: Unreliable internet.  Video on Demand plays like a very scratched up DVD.

Charter is horrible.  I have been a customer for 5 years.  The internet is unreliable and Video on Demand constantly plays like a scratched DVD.  Also, whenever you try to pause on VOD, it will only stay paused between 3 seconds and a few minutes.  Every time I call to complain they say it is the location I am in.  I then say that I have lived in 3 different locations and have experienced the same problems.  They then offer to send someone out and tell me that I will be charged if the problem is not on their end.  The technician's usual solution is to put a new cable box in, which never fixes the problem.   Most recently I have been getting a popping sound through my televisions while watching tv.  The technician told me electric interference is causing the problem.  He told me this after I turned off the power to the WHOLE HOUSE and had them use the generator in their van to power the televisions...and the popping sound was still there.  IDIOTS!   

Pros: internet mostly stable a few sympathetic reps
Cons: numerous installer no shows many indifferent reps

A long time Charter High Speed customer, I decided to take them up on a bundle offer for cable, phone and internet.

Cable installation was promised for that Friday, with telephone the following week. Come Friday, no show, no call. We follow up- they tell us that we're rescheduled to the following Friday, at the customer's request. We assured them that was not so. An appointment was made for Monday- again, no show, no call. Profuse apologies offered from the rep, and we're given the next day from 1:00 to 5:00 PM.

Installer arrives at 5:10, surveys our set-up, and tells us: "They told me this was just an upgrade. I can't do this job". Installer leaves.

We call and cancel our internet, and cancel our phone request.

We are now going with AT&T, but we're facing red tape as Charter has not released the request we originally made to port our phone service.

Pros: none
Cons: Many - see review

Basic & expanded (approx. 70 channels) cable costs about $47/mo + tax, compared to $29.99/mo for satellite. Some channels in our area get interference from local stations and these channels (some of our favorites) vary from moderate to very poor picture and this changes all during the day. There is no pattern to the problems and we've been informed by their tech support that there is no fix.

Volume control is poor. Some stations very quiet, some loud. No fix available per tech support.

Billing dept. corrections seem to require a call regularly. Outage of service requires 2 calls - one to get the repair and a 2nd to get credit for the down time.

Hi speed Internet works most of the time - longest down time so far has been about 1 day.

Not happy with them at all - looking to go to other providers.