Charter

Pros: Good speed internet when its actually at the speed promised, which was rare
Cons: Disgraceful customer service, too expensive, too stressful

I had both Charter internet and digital tv installed in November. Digital was working good but the internet has been terrible. I had 5mbps, never got close to that though. It would slow down every day between 2pm and 6pm. We decided to stay with them ...

Pros: On Demand is so much faster then DirectTV
The menus are faster then DirectTV
Ticker
Cheaper Price
Cons: Moxi 3012 no HDMI
Less HD Content
Customer Service is horrible
Tech showed up empty handed

The Decision   &nbs p; I am a DirectTv fan, I have always loved their service (it has gone down a bit over the years) and quality.  The one major factor forcing me to switch is the price.  You can't beat Charter's ...

Pros: Offering
Cons: Customer Service, Picture quality, Technician, pretty much everything you look for in a cable company

I live in a luxury apartment complex in Trumbull, CT and Charter is my only available cable provider. This is what I think of Charter compare to two other cable companies I've dealt with in the past 3 years. Overpriced - only allow you to pick tier ...

Pros: None
Cons: Expensive, disorganized, annoying

Since my fiancee and I are both students at the university, email and telephone are pretty important things to have handy. Our apartment is currently only served by Charter for internet. This is the only reason we haven't gotten rid of their service yet. ...

Pros: Broad band internet when it works
Cons: Worst customer service I have ever encountered with any company, including airlines

I have been a customer for about 5 years and have had mixed results. The actual products offered are good, but in my experience the down time and absolute lack of regard for customers does not make it worth products. I have been reluctant to leave ...

Pros: video on demand, service
Cons: none so far

We recently moved into an area which Charter Cable services. We didn't know anything about the cable companies here, and we had previously had satellite. One of our new acquaintances said that they were happy with Charter, so we decided to give them a ...

Pros: Hmmmm...they're good at showing why monopolies are bad?
Cons: They lie, they overcharge, and they're dirty.

I split the bill last year with my roommate (I'm a college student in Madison). That was fine, it was about $25 a piece. This year I moved and live by myself. I called and asked about pricing and they said about 50 for their basic cable (oh, sorry ...

Pros: Better than watching static
Cons: Customer service poor. Total no-show invalidates on-time guarantee

My husband and I ordered Charter since it was the only cable company that services my area. The appointment was an all day appointment meaning they could potentially show up from 8 am to 8 pm so he stayed around the house waiting for them to show, which ...

Pros: None
Cons: Off-shore call centers, rude personnel, inflexibility

Charter Communications is one of the main cable systems serving the St. Louis area--but they are in markets all over the country. Regrettably for me, they have a cable monopoly here and the alternatives with Dish and DirecTV just aren't that strong. ...

Pros: sounded like a good deal
Cons: Actually a total sham!!!!

My husband and I subscribed to Charter a few months after moving into our house. A service rep came to our house and offered us what seemed like a great deal. He said for 39.95 we would get installation and a free month of service. He said this also...

Pros: good price, good service
Cons: none

As a scan through everyone's opinion of Charter cable I am a little angry. Yes, maybe they are not the best cable company out there but they are pretty darn good. I live in St louis and have had many problems due to weather, etc. Charter has been more...

Pros: Local Charter rep was nice to customers giving her a terrible time about poor service
Cons: Poor customer service, unknowledgable on-line reps, and the price

We recently moved into a gated community in Sanford, NC. With it being a gated community we assumed it would come with high quality services...we were wrong. You have three options when it comes to TV....rabbit ears, a satellite company or Charter. ...

Pros: Lots of channels, offers internet service, digital video recorders (DVR)
Cons: High price, unreliable service, poor customer service

Charter has so much potential, but it fails to provide truly excellent service. There are several problems. The price is high, customer service is poor and the cable system is unstable. Recently, Charter has offered DVRs, digital video recorders. ...

Pros: none
Cons: Not much help in problem resolution.

I would like to be able to say whether or not Charter's cable service is better than average or not,but the truth is I can't.My reason is simple.Two weeks ago,my wife called Charter to have them provide us with cable service.It took a week for the...

Pros: This is the only way to get local news
Cons: Customer service is abysmal.

Given a choice between a $32/month charge for a satellite dish or over $30/month for cable service from Charter, I urge anyone sitting the fence to ditch this cable service. Actually, "service" is something of a misnomer since, in my...