Charter

Pros: Switching over to charter to save money is not worth it.
Cons: Charter sucks

I signed up for the $99 "Special" in October, and I have had constant problems ever since. My internet and cable are always going out. After repeated attempts at fixing the problem, I had to leave work during lunch to meet a service person at my home. I ...

Pros: Charter states that I will need to rent a digital box - $39.99 monthly.
Cons: Read Pioneer Press article 4/26/08 by j.Ojeda-Zapata about Comcast's lies.

I emailed Charter to get a quote on how much Showtime would be per month.When a little message box opened and asked if I wanted to chat directly with charter. I clicked o.k.and waited.Then an "agent" was on.I asked how much would showtime be per month.He ...

Pros: none to speak of
Cons: Unhelpful telephone staff Unhelpful website Wallet busting "packages"

The links to Live Chat Service on the web site don't work. If you leave an email message, it isn't responded to.The "technicians" that you reach on the phone (after long delays "due to heavy traffic") are incompetant, confided to a phrase book of stock ...

Pros: Decent channel lineup for the price
Cons: Poor repair record, unacceptable wait times when calling in

We have Charter in Collinsville, IL (near St. Louis). We have a HD tv and the HD Moxi HD DVR. All of our channels below 100 are very poor on the HD set (which is probably half-way understandable). However, our digital channels are fine - until you get ...

Pros: High-quality internet service.
Cons: Exceedingly high rates, pay for channels you DON'T want, consumer has no choice.

I have been a Charter Cable customer for a number of years, and have watched my cable bill go up and up and up. Just yesterday, I received a notice that my rate will increase by $14.00!!! Yup, that's for a whole lot of nothing, too. I have basic ...

Pros: none
Cons: monoply service provider

Charter Is TERRIBLE. I was on HOLD for OVER 90 min to simply ask a question after their answering device stated an estimated hold time of 17 min. I would not choose this company but they are the only service provider in this area. I have been a...

Pros: cable offers many channels and is less prone to weather disturbances than Dish.
Cons: competency of technicians, equipment, having the technicians show up, lack of management

05/21/05 Multiple problems from beginning to end. Ordered Charter basic cable 13 months ago by just calling in by phone. The rate we were given was about $36/mo. no mention of promotional rate was made. They had to install cable lines but they ...

Pros: NONE
Cons: About everything

What good to say about Charter? Nothing but maybe they have a neat design, but really they don't so now my positive aspect has been given.

I have Charter cable, and internet. They don't seem to know whats going on locally. When you need to...

Pros: There are none
Cons: TERRIBLE Customer Service, high prices, do not support they claims they offer.

We had nothing but problems with Charter from the day we called for installation. They did not come ...

Pros: some more stations
Cons: inferior reception and lousy service

First, I waited at least fifteen minutes on hold just to get an unruly host named Tawna who promptly disconnected me and made me wait another fifteen minutes on hold, before I could talk to a understanding customer service rep. about my substandard...

Pros: Local offices, easy to make payment
Cons: Bad Service, Rates keep going up

I have been using Charter cable TV service for many years, at first, I was paying about $30 for basic service with their equipment, the receptions on certain channels are so fuzzy I think I mess up my eye sight for awhile, so I decide to ditch the box...

Pros: It offers very good TV programs, it that's what you want.
Cons: Poor Data Search. Mediocre Service.

I started with Charter Cable for cable TV programs, and I am very satisfied, with only one problem.

When you try to search for programs in Charter's database,
sometimes you are going forever. Say you are looking for
the play...

Pros: internet and cable company
Cons: where to start....

There was a four day internet outage in my area and when I called to complain the Indian technician eventually offered me free upgraded cable service and installation as a way of saying sorry for sucking so much. I asked 5 different times and 5 different ...

Pros: Effective and fast cable internet, superb HD and 4:3 TV picture quality.
Cons: Inferior HD-DVR equipment, no spares inventory, no alternative hardware sourcing, many promises unkept.

The Scientific Atlanta HD-DVR so well promoted by Charter has gone through many evolutions in a short period of time, each with its own series of hardware and firmware problems anomalies and failures. From frequent sporadic re-booting on every ...

Pros: The cable did work.
Cons: Horrible customer service, go back on their words, not a credible company to deal with.

This is the worst company we've dealt with for the service!! We signed up for their internet service with a promotion price which is good for 6 months, a month after we signed up for the internet service, somebody from charter called us to offer cable ...