Charter

Pros: Friendly customer service personnel, who listened to me air out my frustration.
Cons: They tell you to be home between 1-5pm, then come at 12:30. Never a note.

I am writing this after the fourth broken appointment of Charter Communications. I tried to buy cable from them, but they never showed up. Their customer service crew promised me time and again that someone would call me or stop by within a certain time frame. It never happened! They claim that I wasn't home when they came by. That is true. On two occasions, they came by outside of the appointment time slot. 12:30pm when the appointment was from 1-5pm. No note, so I waited for the whole time wondering when they would come by. This happened twice. After the second time, they told us that someone would hook up our cable within 24 hours. We stayed home all day, no call, no technician. I even called during this last appointment , waited on hold, and confirmed that someone will be here. They promised, then no one showed up. Anyone who reads this, don't go with Charter!!

Pros: THE people in the office seem to know the meaning of customer service.
Cons: THE call centers.

NEVER call the customer service number. THEY don't know what to do. YOU get transfered to everyone else, and the supervisors hang up on you. I canceled my service. Charter took over astound in my area. I was excited about this however I was greatly disappointed.

Pros: None.
Cons: Non-existent customer service; Poor digital TV transmission; Static in sound; Constant hi-speed internet disconnects.

Charter Communications "Customer Service" is practically non-existent! You will pull your hair out- trying to get service out of this company. If you like not being able to find a working number, getting lost in long phone cues, no response to service requests; go for it. Charter Communications is lacking, plain and simple. "Hi Speed Internet" disconnects constantly. They say add our service plan for $5 a month and they will send someone out, now 3mos and no one has come! Bad digital TV signal, often pixelated, static and "popping" in TV sound. Etc., Etc. Save yourself the aggravation, go with some other provider.

Pros: NONE
Cons: Worthless channels, costs, service,

I have been with Charter now for a while, they bought out Falcon in my area of Arkansas. My prices have steadily risen and the channel selection has steadily declined. Worthless channels for $52.11 a month. Now they are doing away with VH1, the Flix channel and have added the Style, BET, and Jewelry Channel. Sorry..not my cup of tea! I understand they are moving a lot of channels to their Digital package. To expensive for me..amd calling to cancel today!

Pros: Can't think of any!
Cons: Customer Service

I subscribe to Charter Cable Television and 5M Internet service. It does not matter what I call in reference to, they always find a way to screw it up!

Living in a rural area, Cable was the only option for high speed internet as other vendors (DSL, etc.) have not built their infrastructure in the rural areas. Once DSL is available, I will be dropping Charter's service and using DSL for internet and dish or direct for TV.

Awful customer service. This is a prime example of the complacency of a monopoly giant!

Pros: Absolutely terrible service and customer service.
Cons: Charter censored political broadcasts not in keeping with their views.

Charter communications has blacked out all 3 Channels of CSPAN during the course of todays rally for military families in WASH, DC. This, although the channels were up and running right up until the 12:00 o'clock start of coverage. Charter is a terrible communications service, I will cancel service as soon as possible. They have repeatedly foisted their political views by censorship methods.

Pros: NONE
Cons: Bad packages, Pricey, lack of information

Bad package names, not many choices. You will never know what you are paying for which package. Price keeps changing often. NOTHING listed on their website. Biggest scam cable provider.

Pros: None
Cons: Poor quality for price. Customer service & tech support poor. Weeks for tech help.

Charter Communications cable & Internet service is not worth the money or aggravation. Overpriced for the poor quality of service and the poor customer service.

If your cable is out it can take up to 48 hours for anyone to get back to you, and then you might have to wait 3 weeks to get a technical person to come out and fix the problem. To date, we have had 4 tech people out who would only give us the run around about our poor picture and sound quality.

Finally the last tech guy felt sorry for us and confessed that most people in our area/subdivision were experiencing the same problems because Charter needed to update and replace some wiring and components on their end, but he had no idea if and when they ever would do this.

God help you if you use their Internet service. Between outages and port attacks you'll spend more time pulling your hair out trying to deal with Charter then you will on the Internet.

Pros: None exist with this company.
Cons: Where should I start?

If your only choice for Cable TV is Charter Communications then let me give you some friendly advice...MOVE.
I just moved into Birmingham, AL and have only had Charter for ONE MONTH and it has been the worst customer service experience I have ever dealt with from ANY company. Charter is Horrible!!!
May I highly recommend that you stay as far away from this company as possible.
I have told some of my friends about how the cable guy never showed up (even though I confirmed with a Charter Rep. that I did have an appointment) or when he did the equipment(a cable card) was defective and we had to schedule yet another appointment (like I have nothing else to do) and they just laughed and said "welcome to the world of Charter".
I went with Charter because they offer a discount if you get high speed Internet and Cable. (My Internet connection has been a nightmare) That is one decision I wish I could have back.
Fortunately for me I had other options. I went with Direct TV and life is back to normal.
Once again, do NOT choose Charter Communications.

Pros: can't think of any
Cons: expensive tv service
poor customer service
odd installers...
modem rental?  free modem then NOT

I received a "free" modem when I started with charter.net back in the 90s.  I notice on my bill they are charging me $3/mo rental fee!!!! They should bring me a new one as I have probably bought over 5 modems with my "fees" by now!!!!!! Check your bill.  Try communicating with them...can't speak English well...and you end up at a dead end.

Pros: None that I can think of.
Cons: lousy reception, poor customer service, increasing bills, poor channel selection

I would seriously like to know how they can get away with such lousy service. The customer service reps are painful to deal with. For the past week, our cable reception has been going out on the t.v. hooked up to the actual cable box. The first time I called, the customer service rep told me to unplug everything and then plug it back in. So I did. It did not work. When my husband called back, they said that the soonest they could get someone out to check the line was in two weeks. Then when he threatened to cancel the service, they said a week and a half. Neither option was acceptable. Over the past two years, our bill has gone up and up and up, and they keep taking channels away from us and putting them on Digital Tiers that one must pay extra for. For their rude, obnoxious behavior, we are cancelling Charter's service (or lack thereof) and I am thrilled.

Pros: OK cable speeds
Cons: Bad customer service, overpriced, hidden fees, a lot of money for little service.

Overpriced rates and bad service! They are very limited when it comes to giving you back double payments by mistake, they simply don't care and wont help you. They will say refund is not an option and their policies are ridiculous.

Pros: Absolutely none.
Cons: Horrible customer service, horrible experience.

Their website is a confusing mess - try to find out about cable tv options and they only list packages with tv, internet, and phone. Call them and the experience is even worse. The operator I spoke with was rude and unhelpful. She said she couldn't tell me what TV options there were until I told her what channels I wanted to watch. They give plenty of reasons to help you understand why cable tv ranks near used car salesmen in terms of helpfulness.

Pros: Very FEW
Cons: No competition and VERY POOR CUSTOMER SERVICE!

Good old charter cable.. If you have a good independant cable company, Cherish them! If the great god Charter gobbles them up, You will no longer talk to the friendly customer service rep 15, 20, or even 100 miles away!.. The great american Charter will send your calls to Manilla, Where someone who answers the phone will only know the words in the english language that the great god Charter allows them to know!

When Charter comes to your town and is GIVEN an exclusive franchise to operate in your area, they will charge you what they like and give terrible customer service...

Push your county and township boards NOT to allow exclusive contracts to cable companies, which by that action, will allow no competition to come to town!

Charter is your worst nightmare, especially when your payments have been lost... they want their money.. but let your cable line go bad and fall to the ground, they will be in no hurry to fix it. it took me 18 days,, and now a year later it is still strung across the ground where they laid it!!

Pros: I REALLY DONT THINK THEY HAVE ANY PROS WHATS SO EVER
Cons: EVERYTHING FROM PRICE TO COSTUMER SERIVICE IS JUST OUT RIGHT BAD

i would not recommend charter to anyone, they have the worst costomer service ever!!!! they try to chrage for everything to include coming out to your house to fix their problems.