Charter

198 ratings (191 Epinions reviews)
Epinions Product Rating: Disappointing
5 stars
7
4 stars
12
3 stars
13
2 stars
35
1 star
122
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  • AVOID AT ALL COSTS!!!!

    Oct 18, 2010 by
    Not yet rated.
    Pros: internet fast when working
    Cons: Too many to list

    Summary: Where to start, I have never dealt with a large company that is So mismanaged and unorganized. They will CONSTANTLY (every 6 months) try to upsell you and get you too pay more for services you don't want, or tell you that your current service is no ... read more

  • Charter Communications

    Apr 6, 2010 by
    Rated a Helpful Review
    Pros: Great HD picture, great internet service and speed.
    Cons: Customer Service is terrible
    Customer Service is terrible
    Customer Service is terrible

    Summary: The cable and internet service are great. The Customer Service...or lack of, is terrible. I had my Charter Cable service disconnected 2 years ago because of poor Customer Service. I only kept the internet because it is the only internet service here ... read more

  • Okay product ... Bad Company/Service.

    Mar 17, 2010 by
    Rated a Very Helpful Review
    Pros: The weather won't affect your ability to watch TV like with DirecTV.
    Cons: Installation limitations due to Charter's time constraints make it impossible to get what you want.

    Summary: UPDATE - I had a $30 bill sent to me by Charter for the first month (they credited $60 for the installation back to my account), which I was going to wait until the second month to pay. I received 4 letters from Charter only 2 weeks after the first month ... read more

  • Charter, get your act together!

    Feb 13, 2010 by
    Rated a Helpful Review
    Pros: good internet service
    Cons: communication, communication, communication

    Summary: We had a similar experience; however, we talked to 20 Charter communication workers! They had our phone service not working for over 20 days! Unbelievable. Finally , AT&T came and fixed our phone in 10 minutes what had taken Charter almost a month. ... read more

  • Charter HD DVR Review

    Apr 19, 2009 by
    Rated a Very Helpful Review
    Pros: On Demand is so much faster then DirectTV
    The menus are faster then DirectTV
    Ticker
    Cheaper Price
    Cons: Moxi 3012 no HDMI
    Less HD Content
    Customer Service is horrible
    Tech showed up empty handed

    Summary: The Decision   &nbs p; I am a DirectTv fan, I have always loved their service (it has gone down a bit over the years) and quality.  The one major factor forcing me to switch is the price.  You can't beat Charter's ... read more

  • Forget their HD DVR Services

    Feb 20, 2009 by
    Rated a Helpful Review
    Pros: Effective and fast cable internet, superb HD and 4:3 TV picture quality.
    Cons: Inferior HD-DVR equipment, no spares inventory, no alternative hardware sourcing, many promises unkept.

    Summary: The Scientific Atlanta HD-DVR so well promoted by Charter has gone through many evolutions in a short period of time, each with its own series of hardware and firmware problems anomalies and failures. From frequent sporadic re-booting on every ... read more

  • unbelievable

    Feb 13, 2009 by
    Rated a Helpful Review
    Pros: internet and cable company
    Cons: where to start....

    Summary: There was a four day internet outage in my area and when I called to complain the Indian technician eventually offered me free upgraded cable service and installation as a way of saying sorry for sucking so much. I asked 5 different times and 5 different ... read more

  • how much for Showtime?

    May 15, 2008 by
    Rated a Helpful Review
    Pros: Charter states that I will need to rent a digital box - $39.99 monthly.
    Cons: Read Pioneer Press article 4/26/08 by j.Ojeda-Zapata about Comcast's lies.

    Summary: I emailed Charter to get a quote on how much Showtime would be per month.When a little message box opened and asked if I wanted to chat directly with charter. I clicked o.k.and waited.Then an "agent" was on.I asked how much would showtime be per month.He ... read more

  • Not the best choice

    Mar 14, 2008 by
    Rated a Helpful Review
    Pros: fast internet
    Cons: frequent problems with internet and TV, low quality customer service

    Summary: I've used Charter Communications for about three years now, and the only reason I still have them for my internet service is because they are the only thing available where I live other than dial-up. Their internet service cuts out frequently, the cable ... read more

  • This is the worst company I have ever dealt with

    Nov 10, 2007 by
    Rated a Helpful Review
    Pros: Absolutely NONE
    Cons: Horrible customer service, overpriced, service frequently down, inept technicians

    Summary: I really don't even know where to begin. In the past I have had digital cable and internet and experienced numerous problems with faulty equipment, service outages, billing errors, and technicians who fail to show. The most recent issues began when I ... read more

  • Charter customer service is the definition of dis-service

    Aug 13, 2007 by
    Rated a Very Helpful Review
    Pros: it works most of the time
    Cons: dealing with "support" requires a six pack and a few shots of something harder

    Summary: I can handle the truth; what I can’t handle is a lie that isn’t just untrue but documented. First, some general statements with regards to what amounts to a utility. Once you already have one product and you want to simplify things, then the ... read more

  • Lousy customer service at Charter

    Aug 6, 2007 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Off-shore call centers, rude personnel, inflexibility

    Summary: Charter Communications is one of the main cable systems serving the St. Louis area--but they are in markets all over the country. Regrettably for me, they have a cable monopoly here and the alternatives with Dish and DirecTV just aren't that strong. ... read more

  • Incompetent customer support & overpriced

    May 17, 2007 by
    Rated a Very Helpful Review
    Pros: Offering
    Cons: Customer Service, Picture quality, Technician, pretty much everything you look for in a cable company

    Summary: I live in a luxury apartment complex in Trumbull, CT and Charter is my only available cable provider. This is what I think of Charter compare to two other cable companies I've dealt with in the past 3 years. Overpriced - only allow you to pick tier ... read more

  • Fast internet, horrible customer service

    Mar 8, 2007 by
    Rated a Very Helpful Review
    Pros: Broad band internet when it works
    Cons: Worst customer service I have ever encountered with any company, including airlines

    Summary: I have been a customer for about 5 years and have had mixed results. The actual products offered are good, but in my experience the down time and absolute lack of regard for customers does not make it worth products. I have been reluctant to leave ... read more

  • Charter Did Not Fulfill On-time Guarantee

    Feb 22, 2007 by
    Rated a Very Helpful Review
    Pros: Better than watching static
    Cons: Customer service poor. Total no-show invalidates on-time guarantee

    Summary: My husband and I ordered Charter since it was the only cable company that services my area. The appointment was an all day appointment meaning they could potentially show up from 8 am to 8 pm so he stayed around the house waiting for them to show, which ... read more

  • Charter sucks

    Feb 3, 2007 by
    Rated a Helpful Review
    Pros: Switching over to charter to save money is not worth it.
    Cons: Charter sucks

    Summary: I signed up for the $99 "Special" in October, and I have had constant problems ever since. My internet and cable are always going out. After repeated attempts at fixing the problem, I had to leave work during lunch to meet a service person at my home. I ... read more

  • Do not let this company into your house

    Jan 28, 2007 by
    Rated a Very Helpful Review
    Pros: Good speed internet when its actually at the speed promised, which was rare
    Cons: Disgraceful customer service, too expensive, too stressful

    Summary: I had both Charter internet and digital tv installed in November. Digital was working good but the internet has been terrible. I had 5mbps, never got close to that though. It would slow down every day between 2pm and 6pm. We decided to stay with them ... read more

  • Not pleased

    Jan 21, 2007 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Expensive, disorganized, annoying

    Summary: Since my fiancee and I are both students at the university, email and telephone are pretty important things to have handy. Our apartment is currently only served by Charter for internet. This is the only reason we haven't gotten rid of their service yet. ... read more

  • Good Service and Helpful Office Staff

    Nov 13, 2006 by
    Rated a Very Helpful Review
    Pros: Great cable service, good picture quality
    Cons: Excess phone hold time.

    Summary: I have had the “pleasure” of charter service for just over a year and a half, and I can safely say, that for the most part, I’m 99.9% satisfied with the service. I made the switch to Charter from a local telephone company, for the 2 main reasons of ... read more

  • Don't do it!

    Oct 19, 2006 by
    Rated a Helpful Review
    Pros: You can get your phone, cable, and internet on one bill!
    Cons: Very poor customer service! You will get frustrated!

    Summary: I have had the unfortunate dis-pleasure of dealing with customer service with Charter and let me just say it's the pits. My cable was shut off on the day of game 7 during the Cardinals/Mets game and I called to find out why and was told there was an ... read more

Showing 21-40 of 191 reviews
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