Charter

198 ratings (191 Epinions reviews)
Epinions Product Rating: Disappointing
5 stars
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12
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13
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35
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    Highest Rated Consumer Review by the Community

  • Charter: Cable television or static.

    Sep 6, 2000 by
    Rated a Very Helpful Review
    Pros: watching television without hurting your eyes from bad static.
    Cons: Worthless channels and over priced monthly bills.

    Summary: Charter has been my cable company for about 5 months now. They took over Bresnan and it has been down hill from the start. Living in an apartment building you really have no choice then to have cable. I had no cable and could get 3 local channels that ... read more

  • Great service!

    Feb 7, 2014 by
    Rated a Helpful Review
    Pros: Good cable service. Good phone service. Great customer service.
    Cons: Bad Internet service.

    Summary: I have had Charter for the past year. Charter was basically our only choice for where we live. The man that installed our services was very nice and got his work done quickly. We got the package with cable, Internet, and home phone. In the beginning, we ... read more

  • FORMER EMPLOYEE!

    Jan 24, 2014 by
    Not yet rated.
    Pros: 30 mbps for a decent price -
    Cons: Nothing else. At all

    Summary: Well, I haven't actually had the "pleasure" of having Charter at my home, but I was able to work in their retention department for quite a while. The upper management of this company CANNOT pull it together. They went from bankrupt, to making enough ... read more

  • NIGHTMARE OF A COMPANY!!! RUN FOR YOUR LIVES

    Aug 11, 2013 by
    Not yet rated.
    Pros: I CAN SAY NOTHING GOOD ABOUT THIS COMPANY. IT IS HORRIBLE!!!!
    Cons: EVERYTHING, THEY ARE ALL A BUNCH OF SNAKES!!!!

    Summary: Charter is a TERRIBLE company!!  I have to have charter because i live in sugar hill, ga.  I will drop them as soon as another provider comes to this area. In all my life, I have never been treated so badly before by the people that work for ... read more

  • Horrible Customer Support/Deceptive Sales Info

    Aug 10, 2013 by
    Not yet rated.
    Pros: The internet speed is good.
    Cons: Bad consummer policy practices, bad actittude, therefore, bad customer service.

    Summary: I was offered the phone & internet service. Since my current provider is not good enough in speed terms, I decided to give it a try. The sales person spent an hour going through the process and the price looked competitive. HOWEVER, he never ... read more

  • The bad keeps getting worse!

    Mar 10, 2013 by
    Rated a Helpful Review
    Pros: The internet is fantastic.  Fast and only $29.99 a month.. when bundled with  TV service
    Cons: You DO NOT get what you pay for with their TV service!!

    Summary: I find it unbvelieveable how they have maintained existence with their current business practices.  Offer you an ESPN channel, but not all of them, to try and get you to pay another $40 a month..  OH, and this was my first time with charter and ... read more

  • Charter internet customer

    Mar 9, 2013 by
    Rated a Helpful Review
    Pros: quality internet
    Cons: Bad customer service
    Poor billing practices
    Bad for loyal customers

    Summary: When my husband and I first bought our home, we signed up with Charter for both internet and cable. Initially, it was good. then our discounts expired and suddenly we were paying over $150/month for these services. That's when I canceled cable tv and ... read more

  • Lack of integrity, lack of humanity.

    Feb 28, 2013 by
    Rated a Very Helpful Review
    Pros: The cons outweigh the good. Thankful for the internet when it worked.
    Cons: Annoying promotions. Info not matching. Price gouging. Glad I fired them. Spank, spank.

    Summary: Charter is not like the old mom & pop shops. Their rules are in their favor while they spend lots of time putting on a fake image. I did research by calling their "agents" asking each of them the same questions about promotions, price, etc. They all ... read more

  • charter cable and internet

    Feb 2, 2013 by
    Rated a Helpful Review
    Pros: They are great and they want to help you and keep you happy.
    Cons: You can't get their service out in the boonies.

    Summary: Now that I have had several different cable and internet providers I can honestly say that charter was the most reliable and friendly. They took care of set up and any technical problems i had and although at the time I may have been flustered they are ... read more

  • Worst cable I have ever had

    Jan 6, 2013 by
    Rated a Helpful Review
    Pros: Internet is fast
    Cons: Horrible customer service, added charges to your bill at their discretion

    Summary: Ive been forced to have charter for about 1 1/2yrs because there is no other options where I live. I really dont know where to start. The customer service is the absolute WORST I have ever seen. They are rude, I even had an agent hang up on me because I ... read more

  • Charter Internet is Shady

    Oct 28, 2012 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Tech support calls every other week as many channels reported off the air.

    Summary: They charge people based on what they can get away with. Some people are paying as much as $180.00 per month and others as much as $65.00 for the same package--TV only. If you have been a long time customer, and they feel they can manipulate you, they ... read more

  • Worst internet provider ever.

    Oct 15, 2012 by
    Not yet rated.
    Pros: None. 
    Cons: Terrible customer service, failure to provide what you pay for. 

    Summary: Charter is the only option as an internet provider at my apartment complex, forcing me to utilize them. They overcharrge me, change the price of my servies without notifying me, and blatantly lie to me. They recently forced me to 'upgrade' to a package ... read more

  • Worst Cable Company

    Sep 29, 2012 by
    Not yet rated.
    Pros: Decent Internet Speed
    Low Price
    Cons: Changes Search Engine
    Low end Navigation on tv
    Bad Quality Search Engine
    Bad service
    Sucks 

    Summary: Charter ...... Its Low end Tv navigation guide really ticks me off i can not search or even see what movies i bought. The Internet Automatically changed my search engine so i cant use google with out going to the website and there search engine is really ... read more

  • Horrible in every way

    Aug 9, 2012 by
    Rated a Helpful Review
    Pros: Good TV picture.
    Cons: Many, many, many. A horrible, dishonest company.

    Summary: In my city Charter is the only cable service available and I don't like they way satellite drops out when it rains so I got Charter service. The tech guy who set it up was not friendly and didn't seem to know what he was doing. As it turned out my TV was ... read more

  • Do Not Try This At Home!!!

    Jul 31, 2012 by
    Rated a Helpful Review
    Pros: None, None, None!!!!!!!!!!!!!!!!!!!!!! I'll say it again, NONE!!!!
    Cons: 15 words aren't enough to expain it.

    Summary: I am a developer and build homes. I also purchase homes and sell them. I very recently moved my mother into a new condo. I have the misfortune of dealing with Charter on a regular basis. It is absolutely the most worthless excuse for a company I ... read more

  • Scammed month after month for extra charges for services not ordered or provided

    Dec 26, 2011 by
    Not yet rated.
    Pros: the internet usually worked
    Cons: everything else you could imagine

    Summary: The person who installed the the internet was creepy and wouldn't give me the password to my own internet service. It was set up on my computer, but this meant I could never have guests log in.I explicitly stated I only wanted internet, but ... read more

  • Bad DNS- not working Windows Mail-etc..etc...

    Dec 10, 2011 by
    Not yet rated.
    Pros: They are nice people in person.. and sometime on the phone
    Cons: Bad DNS- Bad codes for windows and other email-I pay and pay

    Summary: I had charter come over many times to see why I was not able to send out searches-- and they said their service was perfect. I called a professional- who in 10 minutes told me the DNS server for charter was not working- he switched me to a public DNS and ... read more

  • Charter wont own up to their bad service

    Nov 8, 2011 by
    Not yet rated.
    Pros: Not really anything I can think of
    Cons: They dont own up to issues that are CLEARLY their problem. 

    Summary: Where do I start? Sigh. We have had Charter for a few years now and in prior homes service was good. Moving into our new place we ran into an issue with the TV service. On EVERY channel there is a band (a wide ribbon on the screen) that rolls from bottom ... read more

  • This is not a good company

    Sep 30, 2011 by
    Rated a Helpful Review
    Pros: nice and helpful service reps
    Cons: Expensive, rates unpredictable, untrustworthy, manipulative, hassles customers

    Summary: I never take the time to rant about any company, but since I moved into their service area and made the poor decision of signing up with them I have been nothing but frustrated.  First, their prices are absurdly high.  I was told that the ... read more

  • If you can avoid them, avoid them!

    Jul 21, 2011 by
    Not yet rated.
    Pros: Good selection of channels, quick installment.
    Cons: Terrible customer service.  May charge you additional, made-up fees after you sign up.

    Summary: My wife and I have just moved from California to Nebraska.  We thought charter would be the best company to go through for internet and basic cable.  We were wrong.  First off, to get service, we talked to four different poeple, were ... read more

  • Dishonest company

    Jun 8, 2011 by
    Not yet rated.
    Pros: Friendly technicians. I don't blame the staff for the cheesy character of the company.
    Cons: The cheesy character of the company.

    Summary: We began Charter's internet and TV service in Arroyo Grande, CA, in September, 2010. The promised 8 Mbps, and then 12 Mbps download rate for internet has only been between 0.5 and 4 Mbps, cutting out to zero for a few moments almost daily. The analog TV ... read more

Showing 1-20 of 191 reviews
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