Comcast

Pros: Quality service and great TV choices
Cons: Pricey

I have been a subscriber for over 6 years in the San Francisco Bay area. I have had to mover four times and within all those moves my service continued to be great. The cable is constantly improving with high definition and the packages have great choices. The customer service by phone is considerate and they offer what ever they can to satisfy the customer. The in home service is timely & they give 3 to 4 hour windows for you visit so that you don't have to wait around all day to get a service call. I have called and made many appointments & have never been treated poorly. Now I am trying the 3 in one- phone high speed Internet & TV cable. I feel certain this will work out just as well as always.

Pros: Phone service and voice mail good, picture quality good. Internet service ok.
Cons: Poor customer service
Too Expensive triple pay
Do not disclose all costs

Have Triple Play service from Comcast for ~$140/mth.  Had reception issues, called support and was told they are "migrating to digital" and I will need another new box to get the same channels I already get!  The box they send does provide service but channel changing is slow and I lose all TV features, i.e. P-I-P, etc.  To get more features, like channel menu etc. the box costs $7/mth per TV!  I already pay >$130/mth and they want to charge me another $14/mth to get the same features I have today!  I feel that if they seek to upgrade and new boxes are required, they should give their loyal customers the boxes for free to keep them as customers.

I will be swtiching to ATT and U-Verse and save $40/mth!

Pros: They are the only available service in my area.
Cons: They are the only available service in my area. (Yeah, I know they're the same.)

For 9 months Comcast double billed me for a service. It was not a large amount, only $6/mo and admittedly I should have spotted it earlier, but when I called it to their attention I was told they could only adjust one month - $6 bucks. They apparently consider the other $48 additional profit since I didn’t catch it by the second month. And the customer disservice voice wouldn't even let me speak with a supervisor about it.  

Another satisfied customer. Competition can't get here too soon for me.

Pros: I can't think of any pros.
Cons: Horrible customer service.  Horrible service.  Horrible everything!

I was worried when Comcast took over our Time Warner cable service because of the reviews I had read about them.  Much to my dismay, what I read was completely true.  This is the worst cable provider I have ever had.  Their customer service is horrible, and their cable service is just as bad.  The first thing they did was change out my Scientific Atlanta box with a Motorola box, and I've had nothing but problems with the FOUR I've had over the past year.  The cable box is slow to respond and often freezes up.  At first I thought it was just my box, but all four???  Plus, my neighbors complain of the same thing.  Overall, I'm disgusted with Comcast and will be switching to DirecTV.

Pros: I haven't had the opportunity to find any pros about Comcast.
Cons: Awful customer service. Very long wait on phone calls. Inadequately trained professions on the phone.

I tried getting a quote from Comcast for internet connection and cable. They transferred me 7 times between adelphia and comcost (took about 35 mins). At every transfer they got my address etc. and every time I was at the wrong department, apparently. I am not sure how can I reach a wrong department when I was transferred by a customer service agent everytime. At the end they got my information and told me they suddenly can't hear my voice (even though they could hear everything perfectly while taking the address etc.) and hung up on me. Either they have inadequately trained professions on the phone or there is something wrong with the company. I am not at all satisfied with their service and I will not recommend Comcast to anyone.

Pros: Quality Product
Cons: Terrible Customer Support; High Prices

The main complaint that I have with Comcast is that they do not inform you when a promotion is about to expire. Instead, they simply bill you with a much higher rate, and you would have to find out why yourself. Even with that, there are frequently billing errors. Their customer support is unhelpful over the phone, and the prices of their service is not regulated as they are the only cable internet service provider where I live.

Pros: They are great liars!
Cons: They are even more stupid.

The triple play feature for internet/phone/all movies channels cable tv for 4 tvs was to cost me 163./month.The installer arrived today with 1 cable modem & said it would be 35./extra a t.v. & he wouldn't go in the attic & it didn't include the phone line.

Called & no one there could find the original order. Cancelled everything, now have to return the wireless router. Don't trust them. They lie. Why the state of Florida doesn't go after them is a mystery.

Pros: -Very fast by any standards, when its working.
Cons: -Many outages -Absolutely MISERABLE customer service.

Horrendous. Thats the best word i can use to describe my Comcast High-Speed Internet service. I probably have good working Broadband around 20 out of the 30 days of the month. Now, all things considered you might say thats not too bad. Well, it really is quite inconvenient for the price paid. I paid something in the range of $60 a month, so i have a fixed IP address, etc.,

There are MANY outages of service, and many times where the service is < 200kbps a second.

Besides that, the most i ever get clocked at is < 1.7Mbps per second, and normally i'm more in the 800kbps range. This may be considered very fast, yes. However, they advertise 4Mbps, which is a speed I have never even approached. By the way, i use 4-6 different bandwidth tests, so its not like i'm just using one crappy one. I use the CNET test as well as others.

All in all, Comcast is a complete waste of money. Cable internet access is horrible. Use DSL. More solid, if not maybe a little slower.

Pros: great "On Demand" selection
Cons: Everything

When we heard that Time Warner Cable was being switched to Comcast in our city, we were very happy. We had been having problems with Time Warner for years and years, but living in an apartment we're not allowed to have a satellite dish. Time Warner was our only option. Then Comcast came along, and we thought our problems were solved. Boy, were we wrong!

Every month we find something else wrong with our bill. When we call customer service, we're on hold for 20 minutes or more, and when we finally are able to talk to someone, they are rude, they blame the mistakes on us, and don't do anything to change it. They've been charging us $5 a month because we DON'T have digital phone service through them. I don't think that's very fair. Each month our bill gets higher and higher, but since they won't explain the charges to us, we have no choice but to pay it.

The only good thing about Comcast is their great "On Demand" selection. Lots of movies, tv shows and music videos.

All in all, Comcast is awful. But for us, there is no other choice.

Pros: Clear Crisp Picture, and Good Sound!
Cons: Service Interruptions and PRICE!

I currently subscribe to Comcast Digital Cable service. I would say its ok however when the repair techs come out to fix a pole our service goes off and on and it does get really annoying at times. I probably wouldn't recommend it to any family, friends. The price is outrageous and if you are on a budget...Don't Get It!

Pros: Service is fairly reliable.
Cons: Absolutely no concern for the customer.

When I started their Internet service several years ago, I took the time to research and make sure I was buying a compatible cable modem, because I didn't want to pay their monthly $3 charge for a modem. A year went by, and one month I took the time to really go over the bill. Lo and behold, they are charging me the monthly $3! I call them, and basically they say "okay, prove the modem is yours". I say "wait a minute, you prove it yours!" They read off the serial number on the back of the modem as "proof". Well, of course they have the serial number because the installer copied all that information when he came to install the cable/Internet service. I have called 4-5 times to argue with them, to no avail. My sales receipt for the modem is long-lost. The fact that it is only $3 a month makes it a low-priority, but what happens when I want move? I have to give them back my modem that I have been paying on month after month? It's crazy. I am contacting the local franchise board to see if I can get a resolution.

Pros: Quality,Great Customer Service,,On Demand,DVR,Great Packages.
Cons: None. I honestly do not have one complaint about Comcast. No not one.

Comcast provides my family with amazing service. I have had Comcast for over 2 1/2 years now and I have never had not one problem with their services,their customer service, nor their products. This is a top of the line company and I would highly recommend them. Why go some place else when you have the Best. Comcast Phone,Cable and Broadband Internet exceed my expectations.

Pros: THE WONDERFUL MUSIC CHANNELS THAT BOB LIKES SO MUCH.
Cons: NOT ENOUGH SPACE TO EVEN ADDRESS ALL THE CONS!

I'm absolutely amazed how little respect is given to these men and women who have served our country and now seem to be thrown to the curb...at least by COMCAST. Many of them have major disabilities - diminished hearing is prevalent - and technicians will NOT come out to provide service if the vet does not answer their phone first before going out to provide service. Well, HELLO, they can't hear the friggin' phone - just go out and take care of them, they are waiting for YOU!!!!! For many of these vets the TV is a major source of comfort and entertainment as many have no one and their mobility and other limitations prevent them from leaving their rooms. COMCAST should be ashamed of the way they treat our veterans...is it too difficult to have a technician or two focused on the special needs of the residents of the Armed Forces Retirement Home?

Pros: Good quality, number of channels
Cons: Customer service

I am sure that comcast has one of the worst customer service, I have ever experienced. They never care about the customer. I used the service for 6 months but paid my bill for 7 times. I called them several times, nobody explained my service charge except one who had just said something. I changed my service to Direct tv and verizon for internet which are extremely friendlier than comcast. I just wanna say beware comcast, if something happens to you, you will never be right with comcast. They say the things and you need to listen them!!!

Pros: nothing
Cons: everything!

I got Comcast triple play in May 2006. The man who set it up for me was so rude, that I signed the damn paper just to have it get out of my home (he was here for 6 hours). He left behind so many large holes in my walls that I had to have an Terminex come twice. It is now the end of October, and my cable is awful and hard to figure out, and the damage has yet to be repaired. They have documented my requests poorly, but have been 'kind enough' to sent 5 different people to determine the damage. Trying to get them to do anything is a full time job. Not only have they cut my phone line twice, but they have also messed up my bill and overcharged me. Be smart, do not use this awful company!