Comcast

Pros: nothing
Cons: everything!

I got Comcast triple play in May 2006. The man who set it up for me was so rude, that I signed the damn paper just to have it get out of my home (he was here for 6 hours). He left behind so many large holes in my walls that I had to have an Terminex come twice. It is now the end of October, and my cable is awful and hard to figure out, and the damage has yet to be repaired. They have documented my requests poorly, but have been 'kind enough' to sent 5 different people to determine the damage. Trying to get them to do anything is a full time job. Not only have they cut my phone line twice, but they have also messed up my bill and overcharged me. Be smart, do not use this awful company!

Pros: all in one bill - phone, internet, cable
Cons: Pay for crappy service in all in one bill.

The customer service at Comcast sucks. I have always had problems. The triple play is a joke. I have had to get a new box twice, the internet service cuts off now and then, my phone service does not work all the time and I do not get free e-mail from comcast. The only reason I have comcast is because there is no real competition.

Pros: Supposedly a large number of channels, although they are not reliably available.
Cons: Bad customer service, bad cable signal, bad Internet service

I have had Comcast in Montgomery County, MD for two weeks and have not had a single day of uninterrupted service. The service people on the phone are not helpful - they say whatever you want to hear but never follow through. We have a digital cable high speed Internet package and neither work reliably. The cable signal goes on and off and the images are blurry with bad sound, and we totally lose our Internet service. The problem is intermittent, and they have made two house calls to try to fix a problem that persists. They keep telling us different things and they have not found out (or solved) the problem. We are fed up with Comcast and on Monday it will be third strike and they are out - we will cancel if they don't get it right this time. I wish we had gone with a DSL-Satellite package. We went with an internet sevice and digital cable for about $100 a month and feel like I'm just wasting time and money for a service that doesn't work.

Pros: Only at the windows.
Cons: Overpriced, incompetent and they don't care!!

Comcast in Philadelphia knows they are a monopoly and they treat their customers as such. Tech support is quite ditzy at times. Comcast just announced they are upping their rates by 3.2% Jan 1, '06. This is their usual blanket statement of how "increased value for their services" is supposed to be good for us. Even though the Philadelphia Inquirer 's 11-23-06 article mentions their poor customer service. It shows Comcast could care less about the masses. I live in an apartment bldg so I have no choice but to have Comcast if I want to see clear tv. It's a shame.

Pros: More channel availability than with an antenna
Cons: Just about everything else.

Goodbye Comcast, hello DISH.

We've struggled with Comcast and it's predecessor, ATT. Customer service and tech support seem to be made impossible to access, with interminable waits and a maze of automated prompts to wade through. It's totally impossible to identify programming on community access channels (not that it's a frequent concern); however, the degree of frustration in problem solving has been maddening.

Several channels have been plagued by static and poor picture quality, none of which has been resolved by the provider.

We've gotten a decent deal from DISH, so we're bailing out of Comcast ASAP.

Pros: NONE
Cons: Very Poor customer service.

My cable box goes out. I call, and it is determined that a technician is needed to come out and fix the issue. An appointment is made for Saturday between 2-5PM. My wife walks in the door at 2:02PM and a dispatcher is leaving a message on our answering machine. She wasn't able to get to the phone in time. They cancel the appointment, even though we call back immediately after to let them know we are there. It gets rescheduled for Wednesday between 11:00AM-2:00PM. They don't show up. Now that's customer service. NOT!

This is just one example of the experience I have had with Comcast in the years I have been a customer. I have had at least 3 appointments where they have not shown up. If there were an alternative in my area for cable that would work with my Tivo S3, and true high-speed internet, Comcast would be left by the wayside. Unfortunately, they are the only game in town in my part of town.

Pros: speed whenever it works
Cons: intermittent, monopoly, incompetent technicians

My internet connection in North Wales has been intermittent right from the day I have got service. Some times the connection gets broken every few minutes.

There were four technician visits and nothing was resolved. It continues to be the same.

Finally they blamed it on maintenance and I have just given up with them. Waiting for some competetor to render services at my address.

Pros: The service is available during weekdays (/irony)
Cons: Guide only goes forward 1 day (no timer programming). Spiraling prices and don't-care service.

The converter/descrambler box is lower quality and has fewer features than the Time-Warner box we had 6 years ago in NY state. This is ironic, given that Philly is the US center of Comcast operations.Worst of all: they just "updated" the box programming, so now you have to be in the DAY BEFORE to set a timer via the cable guide (to change the channel for your DVR/VCR). With the old software you could do it by time/date. Now you can only program the box as far as the cable guide goes (one day ahead -- what a joke). No plans to reinstate the timers because the new guide is integrated with their $10 /month program timeshift service ("DVR"). Service staff don't care about service. Forget weekend service -- even with total outages they never look at the problem until the next working day. It often goes out over Holidays -- sometimes for days at a time. So I'm changing to DirectTV -- I gather the signal is better quality and the service has *got* to be better ...

Pros: Dependable service. Customer service is not outsourced to another country.
Cons: Expensive, but on par with other providers. Package deals make the difference.

My experience with Comcast has been exactly the opposite. I have had fast, dependable, courtious service and I can't ask for much more than that from a utility company. Of course, I would like a lower bill, but, well, we can't expect 'em to be perfect, right?...after all, we just established they are a utility company, right? ;-)

I bought Comcast because it was the only cable company in the area and my previous dish experience was not favorable. We have DirecTV at our river house currently ONLY because cable is not available, and I can tell you with absolute conviction that Comcast is a superior product.

I LOVE my DVR and my OnDemand channels!!! My wife and I use the OnDemand and DVR pretty much exclusively. I love how easy Guide is to use.

I hate(?) that they don't rotate the OnDemand movies more often. That's really the worst thing that I have to say about Comcast.

Pros: no pros!
Cons: too many to begin to contemplate...bad service, bad reception, horrible call center....bad billings!

I have been on hold for two hours! I was told I would have a service call this am between 8-11 and there is no one! My cable has not been clear since installation. The only reason they are in business is due to the MONOPOLY!Pitiful!

Pros: Only in their law offices.
Cons: High speed claims that you can't actually use it!

Comcast has been berry berry bad to me...here is my breakdown of their offerings...
-Basic Cable: Overall not too bad, reasonable price (when it is working properly).
-Digital Cable: Overpriced since there are not many actual digital channels. Most channels are the same quality as just using Basic cable! And the boxes have terribly slow response.
-HD Cable: N/A (haven't tried)
-High Speed Internet(HSI): They claim it's fast but you can't actually use it! I got a call saying I was using too much bandwidth, but they wouldn't tell me how much is too much. Conversation goes like this-He gives me the amount of usage saying it's too much and to cut usage "considerably" or my service will be cut off; I ask what is too much, he says he can't give me a number! I ask if the service is unlimited and he says no. I ask him what the limit is and he says I can't give you a number! HUH?!?!?! (Then the conversation goes around in circles for a long time)
So they set arbitrary limits but won't call it either limited or unlimited until they cut you off...total BS! I hear a lawsuit coming...

Pros: The cable service rarely went down when we had it. The basic cable was affordable.
Cons: They do not communicate with current or former customers, are spiteful in their actions.

My husband and I recently switched over to Dish Network as part of a bundle package with our telephone/internet service provider. Last Tuesday, unbeknownst to either of us, a Comcast technician came to our home and not only disconnected our cable, but the satellite connections as well. They left no note of being at our home! When I came home Tuesday afternoon, I thought our satellite dish was broken and had to wait three days until they could come out. When the Dish Network technician was here, he informed me that all of our cables had been disconnected. Luckily my neighbor told me she had seen a Comcast employee parked in front of our house on Tuesday, doing something to the cable box. By the way, Comcast will not allow you to make a complaint over the phone -- believe me I tried. You have to write a letter. I would never ever use this company again!!!!

Pros: What pros? Please let me know if there is any. thanks
Cons: Prices stinks. Techs. lack Proficiency

This company is very undesirable. I am actually trying to have an installation done at my house; we have gotten nothing but a run around. I think the technicians might just be lazy, lack of communication and incompetent. This is their job and they can't make an installation! That means INCOMPETENT! They schedule to come out between 10-12pm to do a custom install, when we just needed a simple wireless install of a transmitter. So we tell him this and so he said he knows nothing about this, (So excuse who is supposed to know about this type of installation? Am I a COMCAST TECHNICIAN)? And he has no equipment for that installation. Does Comcast not need customers and their money? Due to this type of customer relation they portray a real fabulous company to deal with. NOT! VERY UNSATISFACTORY.

Pros: Good picture quality, decent channel selection.
Cons: Horrible customer service.

Comcast customer service is awful. They underbilled me several months ago and without warning decided to shut off my service.

I called them to ask why my service was shut off, I was informed that I was underbilled MONTHS ago, and the operators acted as though it was MY fault that they underbilled me!

They said it's a customer's responsibility to fix error's with the monthly bill.

Pros: They are the only cable company in my town.
Cons: Where do i start...they suck.

After just 20 short days of no cable, phone or internet, 3 service appointments (1 they actually showed up for), one used up vacation day from work, at least a dozen calls for service some lasting an hour or more we have our stuff almost working right again.

This is the worst customer service experience I have ever had. About half of the reps answering the phone were polite, none gave accurate or consistent answers to our questions and a few were very rude and insulting. I still don’t know how it got fixed. I think it healed itself.

I have told my 20 day story to everyone and anyone who will listen to me. At this point I have no faith that my service will continue uninterrupted and see no reason to continue to send Comcast hundreds of dollars each month….do you?