Comcast

Pros: The prices are cheaper than competition.
Cons: Highly unreliable, bad service

As a whole, the Comcast is highly unorganized and unreliable. So far, it has taken four weeks to try to get my cable tv installed. The workers that come are definetly not on the same page.

Pros: No weather related outages like satelite. No contracts.
Cons: Price. In Atlanta, didgital cable $90/month 4 everything.

I have have graduated from standard cable to Direct TV and now to Digital Cable. Our experience has been one of real growth. When we went to Direct TV, we were in love with all of the channels that were available. The drawbacks were the obvious ones, limited number of sets on the system (we have 5 kids), and rain/weather effects on viewing. We now have been on digital cable for 6 months and love it! We don't have weather issues (underground utilities in our area), and we still get hundreds of channels like Direct TV. We also get true Hi-Def for our local channels now which was not yet offered in Direct TV when we switched (they had local channels, but not in Hi-Def). We make use of the Fiber Optic connections to our surround sound system and enjoy movies in a true home theater enviroment. We don't enjoy the billing practices of any of the companies traditionally involved with premium television, so I won't go into that since it's the same song as everyone else.

We have not had Dish network, so I don't have a basis of comparison for them.

Pros: Internet service
Cons: See bullet points

Reasons why I cancelled cable service today:

1. Terrible customer service.
2. Service goes off the air every other week.
3. Fictitious pay-per-view charges.
4. When given the chance to retain a customer, Comcast did nothing.
5. The ability to buy the same TV shows on iTunes, hassle free.

Pros: 1 out of 8 representatives that I spoke with were friendly
Cons: Made constant billing mistakes, and attempts to squeeze every dollar out of you

Comcast has consistently over charged me and made many billing errors. I found myself somehow signed up for services I didn't order and could not get an explanation as to my charges. I had to call them every day for a week once to get them to fix a mistake they made, and then a month later, I found out that not only wasn't the mistake fixed, but none of the representatives recorded my complaints, even though I specifically asked them to make the notes on my account.

I wish there was an alternative, because Comcast has been unfair and unreasonable to me in many regards.

Pros: Recording in HD is great, record two show at once in HD.
Cons: Navigation is horrible. Picture skips in time. HBO in demand rarely works at night.

I have had Comcast Cable for quite a while and must say they never hesitate to disappoint. I'm sure as most places they are the only monopoly, I mean cable choice available. I have friends with satellite but the rumors are true, one good rain storm and you're paying for internet coverage of "the big game". I recently switched from TIVO to Comcast DVR because of the ability to record in high definition, and I record a lot of shows instead of watching 'live'. I think I made a mistake. Although recording in HD is sweet, the software and navigation of comcast's DVR box is equivalent to playing an Atari with Xbox contols. It's horrible! It really must be a first line beta version in disguise as a real product. I guess if you never had TIVO you might not know the difference, but if you have, the IT department should be embarrassed.

Pros: Good product, good service.
Cons: A tad expensive.

The quality of Comcast service seems to vary by area. When my son's cable service in Washington, DC was bought by Comcast he was, initially, unhappy with their service. Of course he had been very unhappy with the original company.

I live in the Philadelphia area (Home of Comcast. In fact the new Comcast Tower is rising right outside my office window.) and I have been entirely happy with Comcast's cable and high speed Internet service. We have had both services ever since they became available so, I must admit, I have little to compare it to, but I don't intend to experiment for comparison purposes.

My several year old TiVo is starting to electronically mis-behave, so I am thinking seriously of switching from TiVo to Comcast's DVR service.

Is Comcast expensive? Yes! Has it been reliable? Very! Have the Comcast service people been helpful and courteous? Definitely!

Pros: Consistent internet and reasonably good TV clarity
Cons: They are killing the golden goose by pricing themselves out of the market.

1. I have had basic comcast (TV) cable and internet(PC) for over two years w/ my monthly bill now at over $95/mo. The price for both services has been gradually creeping up almost on a monthly basis.

2. Recently Comcast has pushed its subscribers to sign-up for their Digital service which requires at least one digital box (at a charge) and a reg. monthly charge of over $12. I have refused this. However, now it seems they are moving many of the cable channels we normally watch to the digital realm, thus forcing me either to pick-up digital or give up those channels. When I complained about this, their respose was that it was cheaper and more profitable for them. No shame there!

3. I switched my phone service from Verizon to Vonage at $16.99/mo. Comcast offered me an internet phone service for $39.99/mo bundled with my current 95/mo. I asked them how they considered a service priced at twice the competition's viable... their answer was "that's just our pricing." Again, no shame!

Comcast has had a monopoly. They have just about killed this golden goose, since I am considering Dish and cell phone.

Pros: Cable internet more or less works, speeds are as advertised.
Cons: Expensive, defective DVR, rude ignorant customer service

I moved from an area served by Time Warner to one served by Comcast and I am simply shocked at just how much difference there can be between cable companies.

To get the same level of service I had from Time Warner cost $35 more per month. Strike 1. I picked up a box from a service center, but they neglected to include a power cable, and the box did not have outputs that could be connected to my TV. Strike 2. The DVR functions on the box barely work at all, programs are often not recorded, any type of series recording is nearly impossible because it is incapable of distinguishing new and reruns, and the box will not delete old shows automatically. Strike 3. Trying to get a show On Demand works only 50% of the time, and they are a week or two behind updating the system at all times. Strike 4. Everyone I have spoken to at Comcast has been ignorant and rude. Strike 5.

Earthlink and DirectTV for me.

Pros: Court TV and Discovery Channel
Cons: Price, service, willingness to permanently correct a problem, I could go on...

Satellite is not an option in my neighborhood (due to trees), so if I want more than three local, infomercial-filled channels, I am stuck with Comcrap.

Monopoly much??

Since 1996, when I moved here, I have not been able to get a clear picture on the USA network. It's now a ritual to call in and get a credit for lacking this channel. They say, its a known problem in my area and they will credit me the few cents per month for the channel. Ridiculous.

For the past two months, FX, TNT, TBS, HIST, TLC, Bravo, Disney, A&E and several others are fuzzy during the evening. I mean they look like a blizzard in Montana. Calls to Customer Service? They send a tech, the tech gets the channels clear, then a day later, the channels are fuzzy again. Grrr...

Pros: Nothing
Cons: Horrible customer service, misguided information, cheating on channel lineup!

Comcast doesnt offer what they show on their website, channel line-up shown for DIGITAL STARTER online are far more channels than I actually get. And to make matters worse, when a billing person called me, the said I am actually supposed to get those channels, and asked me to get my box changed.

But I still didn't get all the channels, so I called the customer service and now they are saying I am not supposed to get those channels. I have wasted over 2 hours on phone without any answers.

I am paying for something that I am not even getting!

Pros: None - You just don't have an alternative cable choice.
Cons: Everything - products and service.

This is the worst company that I have ever dealt with.  The phone and Internet service is terrible.  The customer service and the way that they deal with their own customers is even worse than the cable, phone, and Internet service.

Pros: We get cable
Cons: Comcast is allowed to build their future on our backs. Sweet deal for them

Finally, the FCC is looking into pricing policies of major cable companies. They spend our money to set themselves up tomake big money... they they hire lobyists to keep themselves there. "We the people" become "we the suckers" because they make deals with towns that exclude
competition...., What happened to the "PRICE FIXING" laws? Comcast is allowed to build their future on the backs of our bucks because of the lack of competition.
 Are we this stupid to let our legislators continue this rot? I think this has gone far enough!
$85 for cable tv? Outragious! 
FCC, DO SOMETHING NOW!
Show your mettle and protect the citizens from corporate greed.

Pros: The service is there and works most of the time.
Cons: Many channels experience digital scrambling.

This company has no concern for consumers. Their movement into the Boston area is a cable disaster. These scumbags drop channels without notice and don't care how customers feel about it. Now, they are increasing rates by 2.5% with no valid increase in service. I am livid that the Republican controlled Congress will do nothing to protect consumers from the cable monopoly.

Pros: They are the only cable service provider in my area
Cons: Don't care about the customer; Rude CS reps; Poor problem solvers

I have been a customer of comcast for nearly two years. During this time, I have not had one positive experience with their customer service. A few notes:

* When I initially arranged to have comcast install their services in my new home they did not show up on three separate occasions. We all know how delightful it is to wait the five hours with no result. When I called to complain I was never connected with a manager because they never had any available. If fact, the CS rep basically told me it was my fault that they didn't show up.

* I have yet to have all boxes in my home working. I have had three visits from their install team and they all insist their is something wrong with my wiring (the house is three years old). Although, I continue to pay for upgrades that I cannot enjoy. When I have called to complain.. all managers are unavailable or in a meeting. Today, they finally fixed the problem with an amp.. AH HA! It was not my wiring, it was lazy comcast employees to worried about getting on to the next appt. to fix the issue.

Pros: Absolutely nothing nice to say!
Cons: Shifty

After making several attempts to deal with these folks, I got suspicious and during further investigation, stumbled upon the previous epinion.  Surprise! My experiences have been almost exactly the same.  The only difference is that I didn't pull the trigger to order.  They are shifty to say the least. You cannot get a straight answer when you try to pin down the costs. I guess they cover their behinds, by saying "prices vary by market" and being otherwise vague when you attempt to get a "total".  I can't help but wonder if anyone has been successful getting the rebate promised.  I also have to say that if Comcast allows such firms to represent them, they don't deserve our business.  I suggest getting a dish!