Comcast

Pros: Fro my research and own experience... NONE!!!!!!!!!!!
Cons: Extremely poor customer service, no communication between departments to name a few...

My welcome package as a new customer was the disconnection of service a month later because they didn't process my payment on time even though it was sent with plenty of time. Their response: Pay an extra amount to reconnect service due to their negligence.

Pros: They "act" like they care when you call with a problem. 
Cons: They are a monopoly - you either have them or a dish.

I have had Comcast cable & Internet in my home and office for over 5 years - their service and rates suck!  Each time they add a new HD channel - they cut other channels...their bandwidth cannot handle more.  We lose1/2 of our picture (right side only) on our TV EVERY night (multiple times each night) starting at 6:00pm (Prime Time).  They said it was our TV - but when four DIFFERENT techs came out, they said it was because of a weak signal...so we paid for a "booster/accelerator" for our house. Did not work - then they relaid our cable from the box in our backyard all around our house, but when they finished and closed the box...they cut the cable.  It took 8 days to get it fixed AND our neighbors - on our shared box - lost service, too.  We finally disconnected our cable & Internet and now have DSL with ATT & cable with DirecTV.  It saves us over $80/month and I no longer have to listen to excuses from customer service people who do not care!  

Pros: Decent high-speed Internet
Cons: Horrible on-screen interface and customer service screwups at all levels

My problems with Comcast relate to their uncanny ability to mishandle nearly every part of their business.

From the disconnect of the previous homeowner happening 2 hours after my new connection (killing the service for the weekend) to their inability to take credit-card payments after 3 separate attempts, and finally to their slow, cumbersome, frustrating on-screen user-interface and PPV software which is so prone to glitches, errors, and unexplained outages, it is like running Windows 95 version A.

And today, even though all these issues were documented, the customer service rep refused to offer any kind of compensation. I've had it with this company. I dropped down to basic $7.95 cable and high-speed Internet (which does work decently). I dropped their phone service and going with VOIP. Why reward the monopoly with any more business than is necessary?

If you can get TWC Cable or Dish, the user-interface on the on-screen programming is much faster and intuitive, and that is the thing that rubbed me wrong on a daily basis.

Pros: 1. Service is good and reliable.
2. Sometimes give a good deal. 
Cons: Never get credits for the false-charges and hidden fees
Rude representatives.
No deals/offers for current customers.

I have all three Phone/TV/Internet at home. Although service is good, they most of the time charge you strange fees, so please pay a close look to statements. If you call the cust-reps they are rude about 10% of the times and although they promise that a credit will be given, it never appear and then you kind of end up calling comcast every month.

Pros: None
Cons: The whole company is a group of cons.

Comcast is my only choice for TV and high speed internet. It hasn't worked continuously for a week. Repeated calls resulted in repeated assurances that the problem was fixed. All lies. A repairman came out and replaced the entire box (outside the house) last Monday. Today is Friday and I've already had three separate outages since then. This company doesn't have a single employee capable of outsmarting a box of rocks. I can't schedule a service tech to come out more than one day out. It's tomorrow or I have to call back. The technical people are idiots and the customer-no-service reps lie, have no manners, and are incapable of understanding simple english sentences formed by a six year old. You can't ever get a supervisor on the line when you call, and they NEVER return calls.

Pros: None
Cons: I hate comcast

I signed up for triple play watching an ad on TV. It seemed like a simple solution - pay 100 bucks a month for TV, Internet and Phone. I signed up for it and started getting bills of $150 a month a few months out.. Apparently there were  free services which kicked in after 2 months. I tried to get Comcast to credit my account but to no avail. Why can't consumers get honest straightforward service without getting hit with a huge bill?

Pros: The picture looks pretty good.
Cons: No follow through on promises, nightmare customer service, billing overcharges for already returned modems/cable boxes.

Recently moved, and attempted to bring my bundled service with me. Comcast disconnected my old phone number and did not provide a forwarding message as promised. 3 weeks after the move, Comcast still hasn't ported over a Verizon number that was pre arranged. No follow through, sales guy disappered.  To boot, Comcast is billing me for the old equipment that I personally handed to their own technician.
I've been a good customer for years but can't take it anymore. Will be switching over to FIOS.  Comcast is an absolute nightmare that will eat hours of your time.  Their lobbyists have served them well, but the customers get hosed.  Avoid them at all costs.

Pros: NONE
Cons: Terrible Service, Do not show up at all, Costs Too Much

Internet Service is just as bad as a modem. My service Fades in and out and the Customer Service is Twice as Bad.... I had scheduled an appointment for 5-8pm. At 5:30 I had received a phone call to verify that I was home. AT 8:30pm still no Technician....(I called and asked where he was? no one could tell me). What made this even worse was that I didn't receive a courtesy call telling me that he would not be making it. Maybe everyone should start just making appoints and not be there that would waste comcast's time and money just like they do to everyone else. And all they want to offer me is $20....that chump change compared to the $12,000 a year I pay for cable and internet. If there were other services available I be on it in a heart beat.

Pros: It works most of the time.
Cons: Way, way, WAY overpriced. Poor value.

Comcast is the only cable provider in Denver, per a sweetheart deal with the government. As a result, it's way overpriced. Rates go up at about the twice the inflation rate. Currently, Comcast cable TV costs twice as much in inflation-adjusted dollars over what I was paying 20 years ago. Where's the competition? Why doesn't the government allow other cable companies to compete? Comcast can sell phone and Internet service, why can't other companies sell cable TV service? Without question, Comcast cable TV is by far the absolute worst value in home services, compared to phone, Internet, even utilities.

Pros: ???
Cons: really thick broken english, come-on

I have been a cable customer for over 12 years first with warner and then comcast came to town. As long as you dont need to talk to the customer service you may be ok.
The people they have in the "customer care" dept, don't
care. Had Internet and cable T.V, wanted to add phone,
and add movie channels. the only package they could offer
me was very expensive and they could care less what I wanted to add, it was all about what "they" wanted to sell me. There are a couple issues with the customer care personal, Hardly could understand them, really thick
broken english, come-on for what they charge get me
someone I can talk too!

I will try a DSL or Dish asap.

Pros: When it works, it's not bad.
Cons: Horrible picture, Comcast will not fix the problem, yearly rate increases, expensive.

I had the extended basic cable and internet service. Thankfully, Comcast doesn't force you to subscribe for a year because neither worked very well.

It started with my internet connection. I was getting 3kbps (not a typo) download speeds. Comcast came out, test my signal and said, "I'm surprised you can even connect with this signal because it is so weak." Several months later, several more visits from Comcast with the various techs all saying the same thing.

My TV picture is absolutely horrible. I cannot watch about 15 channels due to complete snow. I get about 80 channels and the first 6 or 7 are clear and the rest progressively get worse as I move up the channels.

I got rid of the cable modem access after about 2 months of complaining and Comcast doing nothing to resolve the problem. I've had a horrible TV picture for about a year now. I cannot get satellite where I live. :(

I have given up on calling Comcast. They apparently cannot or will not fix the problem. I am moving in 2 months and hopefully, will never have to subscribe to Comcast ever again.

Pros: it's cable/broadband.
Cons: bad customer service. over priced for bad service. too much down time.

Ive been using comcast for a year now. No, not because I enjoy them, but because this is the only cable company in my area. I'd gladly change should any other cable company come this way. Comcast is way over priced for service that is almost always having issues. I've experienced "down time" at least 2 or 3 times a month. Their techs leave you on hold for ages and when they finally do remember you're on line, you've already forgotten what you called for.

This company tries to make money off of any little known issues instead of trying to help you out on the phone first. If your emergency phone's techs can't help someone, why have them? I'm tired of the "I'll send someone to your home" quick fix. What they don't tell you is that they charge anywhere from $29.99-$59.99 for that person to come to your home and many times it's something you could have done yourself if the phone tech would have been patient enough to help you.

Pros: Great uptime ppv is easy HDTV additions are plentiful
Cons: Very expensive for inadequate service and very few package options

I have comcast cable in south Florida I have been a subscriber for a couple of years now. I have subscribed to other cable companies and Direct TV.

What can I say about Comcast cable? I guess starting with the good would be easiest:

1. Uptime is pretty much 99%
2. PPV purchase is easy via remote
3. Recent addition of HDTV programming is nice

The bad may take a little more time.

1. VERY VERY Expensive
2. Not really digital cable
3. It says Dolby Digital disclaimer on the box but no
digital output
4. Not a very good line-up
5. Customer service is barely sufficient
6. Onsite service is slow and poor
7. Very few package options it's pretty much all or nothing
8. VERY VERY Expensive - I MEAN VERY Expensive

I would recommend Direct TV if you have the option. As of the present time I live in an apartment that does not allow even small dishes.

Pros: None
Cons: Service, Reliability, Service, Reliability, Service

Comcast...that's what! We have had their high speed internet for two years now because they are the only game in town. The service works about 80 percent of the time. Lately, we are down to maybe 25 percent of the time working. Tried to get a service call..they canceled it because the service worked that day. Got another service call scheduled. They never showed up! I don't think I've ever seen anything this bad. If you can stay away from Comcast...DO! By the way, our TV service is through Dish Network and works really well with an outstanding picture.

Pros: *****NONE!!*****
Cons: *****EVERYTHING!!*****

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***********COMCAST CABLE IS COMPLETE CRAP!!*************

I'll Keep it short, simple & sweet b/c I don't want to waste more of my precious time on this GreedMonster of a company. They have a monopoly, they play games, they send technicians to my house when I did **NOT** make an appointment. They Deceive people. They send their technicians to your house **WITHOUT** Any appointment, so they can try to sell u on their other services (which I would never sign up with) & they try to "Case your house" so they can see what they can have someone try to steal things @ a later date. And they just plain ****SUCK!!***** I can't wait until the cable industry deregulates THIS GREEDMONSTERS of a company.

PLAIN, SHORT & SIMPLE >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

***************** COMCAST IS COMPLETE CRAP!!****************


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