Comcast

547 ratings (521 Epinions reviews)
Epinions Product Rating: Disappointing
5 stars
19
4 stars
24
3 stars
36
2 stars
72
1 star
363
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  • Express Customer Reviews

  • Vicious circle of Charges

    Dec 20, 2012 by
    Rated Show
    Pros: Sometimes the customer service is nice
    Cons: High price, No proper customer servie, cannot resolve technical problems, monopoly service.

    Summary: They loop you into a vicious circle of charges for no reason. There was an instance where they would charge 50$ for looing into why the connection is problematic. Horrible customer service where they refer to call xfinity and comcast alternatively. They ... read more

  • Comcast Service

    Dec 14, 2012 by
    Rated Show
    Pros: They delivered the equipment
    Cons: Rates are high, service sucks

    Summary: Comcast keeps reducing its service providers without reducing the rates.  When trying to get an appointment it takes days; the wait for on line service it is not uncommon to wait 20 to 30 minutes.  People are polite but the system sucks on the ... read more

  • Comcast Sucks!

    Dec 10, 2012 by
    Rated Show
    Pros: NONE! Nothing good about Comcast!
    Cons: EVERYTHING!!!!!! All is bad with Comcast!

    Summary: I switched from Direct tv three weeks ago to Comcast xfinity to try to save a little money...when i told the people at Directv why we were dropping their service and who we were going to, the person I spoke to was very nice, but she said, "you'll be ... read more

  • Absolutely Awful

    Dec 6, 2012 by
    Rated Show
    Pros: NONE
    Cons: Everything 

    Summary: From the start this was the worst cable service ever.  I have had the service 2 months and have been in contact with technical help and customer service at least once a week if not twice since the beginning.  I asked to speak to a supervisor ... read more

  • How is Comcast still in business?

    Nov 6, 2012 by
    Not rated yet
    Pros: Got cable boxes easily. 
    Cons: Cable boxes are useless if your cable provider sucks balls. 

    Summary: I rarely write online reviews, but my horrific experience with Comcast warrants one. Long story short, I ran into issues every step of the way.  To make matters worse, the customer service line was rude and extraordinarily incompetent. No one was ... read more

  • Worst Internet provider I've ever used

    Nov 3, 2012 by
    Not rated yet
    Pros: None.
    Cons: Slow, intermittent, unreliable service.

    Summary: We've only used their xfinity Internet now for two weeks.  We are paying for the 50 Mbps service, which is a total waste of money.  We aren't getting internet anywhere near that fast.  We plan to downgrade to the level that we actually are ... read more

  • WORST COMPANY EVER

    Oct 22, 2012 by
    Not rated yet
    Pros: ABSOLUTELY NONE.
    Cons: EVERY SINGLE TIME YOU DEAL WITH THEM FOR ANY REASON IT IS AN AWFUL EXPERIENCE.

    Summary: It took a month to get them into our home to install, or so we thought, the cable and internet. They kept rescheduling appointments and not telling us when they were. Then they told us there was an appointment and there wasn't. There were countless ... read more

  • warning

    Oct 22, 2012 by
    Not rated yet
    Pros: can have tv and internet in one bill, fast internet
    Cons: anykind of simple help you need they try to charge you 80 bucks for tech.

    Summary: I have Comcast internet and cable. If u ever need help with a simple thing they will try to charge you 80 dollars plus 19.95 a month that u can cancel any time with their xfinity tech. support. I paid 80 dollars one time when my computer crashed and they ... read more

  • Comcast Stole My Home Phone Number

    Oct 12, 2012 by
    Not rated yet
    Pros: NONE
    Cons: I can't get my own phone number back.

    Summary: While changing my bundled service, Comcast took the phone number that I have had for over 20 years off my digital phone service. They did NOT have my permission to change my number. They wanted me to pay an additional $5 to change it back. Although they ... read more

  • worst experience

    Oct 10, 2012 by
    Not rated yet
    Pros: no pros
    Cons: -worst performance
    -unaffordable prices

    Summary: comcast is just about the money. the service is so bad. the routers just keep failing and they keep replacing. i had to go through a lot of days without internet connection (but was billed all the time). their customer service keeps you waiting for hours ... read more

  • Comcast Monopolized My Street

    Oct 4, 2012 by
    Not rated yet
    Pros: 6 months before jacking up rates
    Cons: Monopoly, no service, over priced, they do not care about you

    Summary: 5 days trying to get the same service that the previous residents had with comcast reconnected. Same story, and the same narrative about 100% satisfaction from ELEVEN telephone service people who have not fixed the problem.First my account does ... read more

  • Comcast = Bait & Switch

    Sep 29, 2012 by
    Not rated yet
    Pros: None.
    Cons: Everything.

    Summary: Everything I was told when signing up with them has turned out to be untrue and the response I get when I call for help "well, I'm sorry if you misunderstood or if the agent misinformed you".  They don't stand by anything but will charge you for ... read more

  • Worst Company Ever!

    Sep 20, 2012 by
    Rated Show
    Pros: NONE
    Cons: Horribe customer service.

    The contact numbers are wrong.

    The representatives don't have a clue!     

    Summary: I never even started service with this company because they could not et it together and beleive me I tried to start service over the period of 5 hours on the phone!  In the end, no technician came out, they said I never had an appointment and I ... read more

  • Logistical errors, horrible customer service, deceitful pricing increases

    Sep 9, 2012 by
    Rated Show
    Pros: I have internet and phone services.
    Cons: Overpriced. Deceitful pricing increases.
    Bad customer service (scripted, unhelpful, timely).
    Slow internet.

    Summary: They've made numerous logistical mistakes with my services. Customer service is timely, scripted and unhelpful. Prices increase without notification. I guess being a monopoly, Comcast isn't concerned with providing quality customer service at a ... read more

  • Customer Migraine not customer service

    Sep 6, 2012 by
    Rated Show
    Pros: reliable internet service.  
    Cons: horrible customer service.  Read the review body if you want to learn more.

    Summary: Dealing with customer service department about any issue is a hassle. Billing department will tell you one rate, then the managers will say they don't have that option, while the "loyalty department" says something completely different. Their customer ... read more

  • customer support is very poor for Internet service

    Sep 2, 2012 by
    Rated Show
    Pros: rates
    Cons: customer service

    Summary: I had to hold on phone line for 25 mins each time and it hangs on in between. They didnt gave me the lan cable with the ubee d3.0 modem.Please check the items before u leave the ... read more

  • Discusted

    Aug 18, 2012 by
    Rated Show
    Pros: there is nothing good about them i hate them never use them they are horrible
    Cons: EVERYTHING IS HORRIBLE ABOUT SCUMCAST

    Summary: Horrible customer service,I removed things from my plan in about 4 months the went back up to the same price and i didnt even have those channels. Close DOWN the worthless texas call center i was on hold for about 45 ... read more

  • Worst customer service of any company

    Aug 15, 2012 by
    Rated Show
    Pros: Nothing good to say.
    Cons: Terrible service, terrible wait time, the worst company I have dealt with.

    Summary: Spent 90 minutes on the phone scheduling installation.  Intaller came, but did not bother to check to see if the cable service worked.  It did not.  Spent another 2 hours online and on phone on hold and talking to several people, ... read more

  • Liers Liers Liers

    Aug 14, 2012 by
    Rated Show
    Pros: NOTHING
    Cons: They Lie
    Don't return calls

    Rude

    Summary: Called business class TV service.  She put in order WRONG.   Tech shows up, and it's a residential service rep.   First he blamed me for calling wrong number.    NO I DID NOT.   And besides, when I gave ... read more

  • HORRIBLY TERRIBLE the WORST

    Aug 9, 2012 by
    Rated Show
    Pros: NONE  -  ZERO  -  ZILCH
    Cons: SEE review above

    Summary: HORRIBLE horrible service -  TV freezes, stops, goes out at any time as comcast boots their system AND you get MANY channels that tile across the screen   -  i have also had to UNplug my set & plug it back in to ... read more

Showing 341-360 of 521 reviews
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