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- Express Reviews
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Not rated yet by the Epinions community Oct 4, 2012
Pros: 6 months before jacking up rates
Cons: Monopoly, no service, over priced, they do not care about you
Summary: 5 days trying to get the same service that the previous residents had with comcast reconnected. Same story, and the same narrative about 100% satisfaction from ELEVEN telephone service people who have not fixed the problem.First my account does
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Not rated yet by the Epinions community Sep 29, 2012
Pros: None.
Cons: Everything.
Summary: Everything I was told when signing up with them has turned out to be untrue and the response I get when I call for help "well, I'm sorry if you misunderstood or if the agent misinformed you". They don't stand by anything but will charge you for
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Rated Show by the Epinions community Sep 20, 2012
Pros: NONE
Cons: Horribe customer service.
The contact numbers are wrong.
The representatives don't have a clue!
Summary: I never even started service with this company because they could not et it together and beleive me I tried to start service over the period of 5 hours on the phone! In the end, no technician came out, they said I never had an appointment and I
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Rated Show by the Epinions community Sep 9, 2012
Pros: I have internet and phone services.
Cons: Overpriced. Deceitful pricing increases.
Bad customer service (scripted, unhelpful, timely).
Slow internet.
Summary: They've made numerous logistical mistakes with my services. Customer service is timely, scripted and unhelpful. Prices increase without notification. I guess being a monopoly, Comcast isn't concerned with providing quality customer service at a
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Rated Show by the Epinions community Sep 6, 2012
Pros: reliable internet service.
Cons: horrible customer service. Read the review body if you want to learn more.
Summary: Dealing with customer service department about any issue is a hassle. Billing department will tell you one rate, then the managers will say they don't have that option, while the "loyalty department" says something completely different. Their customer
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Rated Show by the Epinions community Sep 2, 2012
Pros: rates
Cons: customer service
Summary: I had to hold on phone line for 25 mins each time and it hangs on in between. They didnt gave me the lan cable with the ubee d3.0 modem.Please check the items before u leave the
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Rated Show by the Epinions community Aug 18, 2012
Pros: there is nothing good about them i hate them never use them they are horrible
Cons: EVERYTHING IS HORRIBLE ABOUT SCUMCAST
Summary: Horrible customer service,I removed things from my plan in about 4 months the went back up to the same price and i didnt even have those channels. Close DOWN the worthless texas call center i was on hold for about 45
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Rated Show by the Epinions community Aug 15, 2012
Pros: Nothing good to say.
Cons: Terrible service, terrible wait time, the worst company I have dealt with.
Summary: Spent 90 minutes on the phone scheduling installation. Intaller came, but did not bother to check to see if the cable service worked. It did not. Spent another 2 hours online and on phone on hold and talking to several people,
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Rated Show by the Epinions community Aug 14, 2012
Pros: NOTHING
Cons: They Lie
Don't return calls
Rude
Summary: Called business class TV service. She put in order WRONG. Tech shows up, and it's a residential service rep. First he blamed me for calling wrong number. NO I DID NOT. And besides, when I gave
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Rated Show by the Epinions community Aug 9, 2012
Pros: NONE - ZERO - ZILCH
Cons: SEE review above
Summary: HORRIBLE horrible service - TV freezes, stops, goes out at any time as comcast boots their system AND you get MANY channels that tile across the screen - i have also had to UNplug my set & plug it back in to
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Rated Show by the Epinions community Aug 4, 2012
Pros: Haven't found any pros to this company yet.
Cons: Terrible customer service and an overall lack of respect for their customers.
Summary: After changing our installment time from after 5PM to between 3-5 PM (causing us to take off work in one days notice), they were a No Call/No Show!!! After contacting the national office, they couldn't reach the local dispatch office to get any
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Rated Show by the Epinions community Jul 20, 2012
Pros: dependable service, and good variety of channels offered
Cons: Will scam you out of a gift card/rebate if you give them the chance
Summary: I signed up with comcast 5 months ago because of a $300 gift card promotion they were running. After calling almost every month to ask about the gift card, today I was told that I am not entitled to the gift card because it was not in the system. I've
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Rated Show by the Epinions community Jul 20, 2012
Pros: There is not a single pro to being a customer of this company.
Cons: Everything that you can imagine to be frustrating it is.
Summary: I am very disappointed in this company! I have had intermitten service for five months now. We have had three techs come out and all have different answers to our issue. My husband and myself have both been told that we would be refunded and never were
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Rated Show by the Epinions community Jul 16, 2012
Pros: None...don't choose Comcast
Cons: Customer service, phone system, billing and lack of intelligent people
Summary: I just spent 85 minutes getting transferred from department to department to ask why they overcharged me and took money from my bank account for my last bill (when I moved). 3 different departments blamed the other guy and NOONE could explain the
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Rated Show by the Epinions community Jul 5, 2012
Pros: None. If I had another viable high speed internet alternative, I'd never use Comcast.
Cons: Long wait times. Empty promises. Inexperienced staff who don't know basic answers.
Summary: Honestly, I don't know why Comcast even has customer service. They might as well get rid of that dept because it does almost nothing right. I called to have my new address added into their system so that I could order services. Simple, right? 1st
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Rated Show by the Epinions community Jul 3, 2012
Pros: there is no pros. I do not see any kind of pros on this company.
Cons: Their service is not like their advertisement. High speed internet is actually slow-speed internet.
Summary: I have been using supposedly high speed internet for almost 5 years. I desired to use another company, yet there is no other services provided where I have lived in. So I did not have a choice to use this crappy company. They advertise about their
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Rated Show by the Epinions community Jul 3, 2012
Pros: Have heard good things about their internet and their service once installed
Cons: you can't cancel the modem that is step 2 (before talking to a person)
Summary: The 'free' modem is based on the rebates that you have to be able to instantly print off the rebates for (2 different ones) and then mail in with a bunch of extra stuff. You also need different equipment if you'd like to be
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Rated Show by the Epinions community Jul 1, 2012
Pros: They have all your shows
Cons: Your shows are held hostage with digital converter boxes, commercials, inflexible packages and high prices
Summary: Even if you want basic broadcast channels only, you have to "activate" each TV and install a digital converter box with a 2nd remote control. Customer service says it does not matter if your TV supports digital. The extra boxes are
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Not rated yet by the Epinions community Jun 24, 2012
Pros: i have really no pros for them.
Cons: they lie, worst customer service ever. they should be shut down.
Summary: first off i was moving from a home in greenfield to northfield on gulf rd in ma . comcast told us several times their be no problem installing the internet and television and phone service at the house. come the day of the install they tell us that its
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Not rated yet by the Epinions community Jun 20, 2012
Pros: When it works, it works. The repair folks are good.
Cons: Customer service is a disaster. Different 1800 numbers for everything.
Summary: When it works, it is fine. But if the service goes down, dont expect to get any reasonable assistance. You get boilerplate solutions interspersed with boilerplate mission statements. Service was out in my area, customer rep repeatedly insisted
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