Comcast

547 ratings (521 Epinions reviews)
Epinions Product Rating: Disappointing
5 stars
19
4 stars
24
3 stars
36
2 stars
72
1 star
363
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  • Throttling makes Internet service unusable

    Jan 9, 2010 by
    Rated a Helpful Review
    Pros: None. TV service only occasionally interrupted. Channel selection mediocre (compared to satellite).
    Cons: Internet throttling makes browsing unreliable and painful. TV channel guide has ads every fourth listing.

    Summary: Cable service: How do you screw up Cable service? * Place ads in every 4th slot on the channel guide, and force users to view the ads if they use the channel guide. * Offer "On-Demand" TV that has less content than Hulu. * Strip out the quality ... read more

  • Comcast support for Personal Web Pages is horrible!

    Dec 22, 2009 by
    Rated a Helpful Review
    Pros: Can't think of any!
    Cons: Slow online chat support.
    Lousy automated phone system.
    No knowledgeable people.
    "We don't support that" attitude.

    Summary: I used to have Personal Web Pages with AT&T many years ago, but that was via telephone modem; they don't supply high-speed service in my area. So I was forced to go with Comcast. I wanted to build my personal web site again, finally, so I edited ... read more

  • Comcast Deterring me from Paying Bill/Canceling Account

    Dec 18, 2009 by
    Not yet rated.
    Pros: Wanttoberippedoff? Comcast is perfect for you. They steal 1000s of hours of your life. Ifnotyourtimetheystealyourmoney.
    Cons: TheirExistence.Don't have internet? It's $4.99 to pay your bill with a person.
    IcouldwriteabookontheCons15wordsisnotenough. Summedupinoneword: EVERYTHING

    Summary: If only there was another provider of HighSpeed internet without a satellite dish I would never deal with Comcast again. Signing a contract with the devil himself would be better. It, at least, would be easier to contact the devil than Comcast and the ... read more

  • My experience with Comcast: you be the judge

    Dec 14, 2009 by
    Rated a Helpful Review
    Pros: I had been a satisfied customer of Comcast for a year-and-a-half, a year-and-a-half ago.
    Cons: As the title states, you be the judge.

    Summary: user Daniel_ has entered room Daniel(Mon Dec 14 17:13:08 MST 2009)>Order Information analyst Johanna has entered room Johanna(Mon Dec 14 17:13:28 MST 2009)>Hello Daniel_, Thank you for contacting Comcast Live Chat Support. My name is Johanna. ... read more

  • Oh Comcast how do you stink? Let me count the ways

    Nov 17, 2009 by
    Rated a Helpful Review
    Pros: Equipment fits nicely into a recently emptied DirecTV box for the trip back to Comcast
    Cons: Antiquated DVR hardware, poor software, spotty signal, customer service is poorly organized and trained.

    Summary: I was a comcast digital customer who decided to upgrade to hid-def dvr. These are just a few of the ways comcast blew it.1. No delivery of equipment. 2. Comcast phone rep sent me to a specific field office (near home not work) to get HD ... read more

  • Not impressed with Comcast out of Brunswick, Maine

    Nov 9, 2009 by
    Rated a Helpful Review
    Pros: Comcast is good, providing you are city, not rural.  They also like giving competitors customers.
    Cons: This limits our town's ability to get fair and equitable access to television services.

    Summary: I live in Bowdoin Maine and we have a town contract with Comcast.  As the contract states, Comcast will supply cable t.v. to areas with at least 19 houses per mile.  Which is o.k., in the city.  But most of Bowdoin is rural and houses are ... read more

  • Comcast 'service transfer' stinks

    Oct 25, 2009 by
    Rated a Helpful Review
    Pros: None.
    Cons: Continual lies and misrepresentations from Comcast service representatives.

    Summary: In August 2009, I used the Comcast.com website to initiate what was represented as a 'service transfer' since I was moving from one town to another within the same state. I entered all of the information about the date of my move, etc. Three days ... read more

  • Totally Incompetent Bureaucracy

    Oct 22, 2009 by
    Rated a Helpful Review
    Pros: TV, Internet, Phone, OK.  No major issues, yet.
    Cons: Customer service, billing, etc, are absolutely terrible.

    Summary: The TV, Internet, and Phone has actually been fine, mostly.  The problem is that the company is so disjointed and disorganized that when something goes wrong, it goes really, really wrong.Our TV (with cable card) was stolen over 3 years ... read more

  • Comcast....good products...no customer service

    Jun 13, 2009 by
    Rated a Helpful Review
    Pros: Triple play is good value, if you get the stuff installed correctly.
    Cons: Phone call center staff is just plain ignorant.   Field techs are hit and miss. 

    Summary: I switched from DSL and POTS and added high speed internet and digital voice to my digital TV subscription.   I am Comcast's dream customer...subscribing to the highest end triple play plan.   Things started out bad when they ... read more

  • The Key with Comcast is...

    Jun 9, 2009 by
    Rated a Very Helpful Review
    Pros: *Easily Manipulated
    *Very Fast Internet
    *Little Down Time
    Cons: *Peons are MORONS
    *Customer service SUCKS
    *Expensive as hell if you let deals lapse

    Summary: I have been with Comcast for several years now. I have a really good deal with them for all three services (plus an HD box and an HD DVR box with HBO), but it was NOT easy. Their customer service is HORRENDUS!!!!!! The only way to get anything with ... read more

  • Horrible Customer Service and UNRELIABLE service calls.

    Jun 8, 2009 by
    Rated a Helpful Review
    Pros: Initially great service when you first sign up. Afterwards, they really won't treat you great.
    Cons: Mediocre service and incompetent customer representatives.

    Summary: We recently transferred to a new residence and had an appointment on Tuesday to have our service transferred there. However, the signal could not be located by Comcast, so the earlier appointment time was SUNDAY 8-11am for someone to come out and take a ... read more

  • Worse than cancer

    Mar 16, 2009 by
    Rated a Very Helpful Review
    Pros: I thought long and hard about this.  Answer: None
    Cons: 15 words is not NEARLY enough to list them all.

    Summary: Boy where do I begin.  My wife and I live in Houston, TX and originally got TimeWarner Roadrunner TV and Broadband service but then at some point they switched over to Comcast.  Things were good back then but then Comcast took over and ... read more

  • Maryland Comcast Problems - Internet & Customer Service

    Mar 1, 2009 by
    Rated a Very Helpful Review
    Pros: Good programming options.  Works in bad weather.
    Cons: Poor customer service & costs too much. Weak internet at end of service lines. 

    Summary: Maryland Comcast repeatedly fails to deliver on scheduled technician service appointment times, causing significant inconvenience to customers.  All Comcast customers should demand service credits when service isn't completed as ... read more

  • Comcast is not good.

    Feb 13, 2009 by
    Rated a Helpful Review
    Pros: fast loading speeds
    Cons: unhelpful  customer service.

    Summary: Here's a 7-month saga with Comcast. Long story short (and, trust me, this IS the short version...), I canceled my TV in November but kept my internet. January, I find out they're still billing me for TV and have been since November. I had set up ... read more

  • How Does Comcast (Cable TV) Compare to AT&T U-verse?

    Feb 10, 2009 by henry_thoreau is a Top Reviewer on Epinions in Electronics
    Rated a Very Helpful Review
    Pros: Dependable, high-quality video/audio. Nice (albeit_strictly_text) on-screen "guide." Occasional/temporary price reductions amount to a good deal.
    Cons: No free ("Total-Home"/higher-capacity/Web-accessible) DVR. No "picture-in-picture" while channel surfing. Limited “channel_guide.” Less bang per buck.

    Summary: Prefatory note #1: Also see: A Consumer's Guide to AT&T U-verse.Prefatory note #2: Also see: How Does Time Warner Cable ... read more

  • Internet OK, TV is the WORST!

    Jan 11, 2009 by
    Rated a Helpful Review
    Pros: Internet service is good.
    Cons: TV full of bugs when it works at all.

    Summary: I've had TV service with Comcast for 2 years and one month. I've had internet service for one year and 3 months. Internet service is fast and good.TV service is so terrible it will take a while to describe the problems. The first ... read more

  • Comcast offer to "upgrade" our service.

    Dec 2, 2008 by
    Rated a Helpful Review
    Pros: Its the only service in our area.
    Cons: Cons: The comcast sales people.

    Summary: Comcast convinced my wife that we could save money by signing up for a new account. But they had to install a new modem. That supports phone service. Which we *do not want*. Any guess how many times we had to say that?   But that's the good ... read more

  • Viewing balance owed

    Nov 9, 2008 by
    Rated a Very Helpful Review
    Pros: You CAN talk to customer service people. 
    Cons: Confusing "View My Bill" feature.

    Summary: Over 30 years ago after an argument about with an obnoxious "Cable Guy" over who should pay for my service problems (he determined it was my lines) he said, "Well, we are a LOT cheaper than the phone company so you have nothing to complain about."  ... read more

  • Watch the 'Bait & Switch'

    Oct 26, 2008 by
    Rated a Helpful Review
    Pros: They do answer the phone
    Cons: Then they lie to you

    Summary: I know one of Comcast's reps, and she says they are told to lie, play dumb, and misrepresent the contract all the way to when you sign up - and if they don't, they will be fired by the supervisor monitoring the calls.Even on the chat line (in ... read more

  • Oh, I Wish I Had A Better Choice

    Sep 22, 2008 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Everything! (Just read the review)

    Summary: Oh where do I begin? Well let me start out by saying I could be free from this horrible cable company called Comcast if in fact my neighbor and I came to an agreement to cut down some trees. Yes, the only way I could be free of this cable nightmare and ... read more

Showing 101-120 of 521 reviews
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