Comcast

547 ratings (521 Epinions reviews)
Epinions Product Rating: Disappointing
5 stars
19
4 stars
24
3 stars
36
2 stars
72
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    Highest Rated Consumer Review by the Community

  • How Does Comcast (Cable TV) Compare to AT&T U-verse?

    Feb 10, 2009 by henry_thoreau is a Top Reviewer on Epinions in Electronics
    Rated a Very Helpful Review
    Pros: Dependable, high-quality video/audio. Nice (albeit_strictly_text) on-screen "guide." Occasional/temporary price reductions amount to a good deal.
    Cons: No free ("Total-Home"/higher-capacity/Web-accessible) DVR. No "picture-in-picture" while channel surfing. Limited “channel_guide.” Less bang per buck.

    Summary: Prefatory note #1: Also see: A Consumer's Guide to AT&T U-verse.Prefatory note #2: Also see: How Does Time Warner Cable ... read more

  • Comcast Customer Service is One Dimensional

    Jan 27, 2014 by
    Rated a Helpful Review
    Pros: They gave me a nice red bag with all the cables and a remote.
    Cons: Customer service is one dimensional.  They only know one thing ...

    Summary: So I went to a Service Center to get a cable box.  Currently we have Internet-only, but for the Super Bowl and Olympics we cave to cable.  Bring it home, plug it in (super easy) and call to “activate.”  Seems to be ... read more

  • Horrible customer service

    Jan 16, 2014 by
    Rated a Helpful Review
    Pros: When it works, it works well.
    Cons: Impossible to get a knowledgable person on the phone.

    They love to tack on endless fees.

    Summary: Comcast customer service is the absolute worst.  I ordered service for a home that I just moved into a month ago.  The only thing that needed to be done was for a tech to hook up the wire from the street to the house.  The tech was an hour ... read more

  • Fraudulent charges, bait & switch, internet doesn't work, no customer service

    Aug 18, 2013 by
    Rated a Helpful Review
    Pros: Can't think of any.
    Cons: fraudulent charges, non-existent customer service

    Summary: Comcast- 1. The service simply doesn't work all the time.  The internet and TV randomly stop working entirely for as long as a week at a time. When I am lucky enough to actually get to talk to a representative on the phone, they wind up telling ... read more

  • Stay away from Comcast business class

    May 4, 2013 by
    Not yet rated.
    Pros: None
    Cons: Not fast enough. Goes down a lot. Billing dept doesn't know what it's doing.

    Summary: Had a Comcast Business cable account. Called in Feb to have it shut down on March 9, because I was being laid off and closing my business account. Was told I was paid through March 14, so I would get a small reimbursement. Otherwise, it would be ... read more

  • If only Comcast tried as hard to KEEP customers.....

    Apr 21, 2013 by
    Rated a Helpful Review
    Pros: Still has some unique content. However content providers are also getting disgusted with Comcast.
    Cons: Believes it is immune from having to compete and can keep raising prices every year.

    Summary: I now stream all my content online from other providers because Comcast drove me away. The "XFinity" brand label must refer to Comcast prices. It is now hard to believe that I was actually a very happy Comcast Cable customer until 2010. I write this ... read more

  • After FIOS a terrible disappointment

    Feb 19, 2013 by
    Rated a Very Helpful Review
    Pros: On Demand Content.
    Cons: Price, Service, Picture/Sound Quality, Reliabilty, Channel Lineup.

    Summary: I recently moved from an area that had FIOS to one were I had one choice, Comcast Xfinity.  After the sterling service provided by FIOS, I've been extreamely disappointed by Comcast.1)  Ordering and Installation.  I ordered online ... read more

  • So many problems... Loved DirecTv though

    Feb 12, 2013 by
    Rated a Helpful Review
    Pros: nice salesman
    fast internet
    Cons: terrible hd-dvr hardware
    billing issues
    service issues
    setup time cost

    Summary: Gave me a 10 year old hd-dvr box to begin that went bad and dvr service stopped functioning. Salesman was nice and brought me out a slightly newer box. It died 15 minutes after he left and continued flickering for an hour until completely giving up. 3rd ... read more

  • So Disgusted With Comcast

    Feb 9, 2013 by
    Rated a Helpful Review
    Pros: Free Norton
    Cons: Sneaky.  Lack of integrity.  Expensive.  Poor customer service.  Not much to watch. 

    Summary: Where do I begin?  There is NOTHING good about this company or its services.  They were the only thing going in my area for a long time.  Now we have verizon, but they act just like comcast.  I was quoted a bill of $120 month for ... read more

  • Most Incompetent Company Ever

    Dec 21, 2012 by
    Not yet rated.
    Pros: They advertise fast speeds.
    Cons: Incompetent

    Summary: I am a new Comcast customer though I still do not have service. I originally ordered service one month ago (November). After signing up online, they required an online chat and told me my address was not in their database but since other people on ... read more

  • Worst customer service in history!

    Dec 20, 2012 by
    Rated a Helpful Review
    Pros: None!
    Cons: Comcast doesn't give a crap about customer service, as long as they have your money.

    Summary: Comcast has the WORST customer service. I will be cancelling my triple play service just as soon as I write this review. I have not had cable T.V. service for 2 months, and no reimbursement either.  Everytime I call to get the cable t.v. problem ... read more

  • Ruined my bank Account!

    Dec 6, 2012 by
    Rated a Very Helpful Review
    Pros: Easy to make a payment. They Have no problem taking your money.
    Cons: Immoral company with incompatant technitions

    Summary: So I paid a comcast bill on 11-15-12, The bill didnt hit my account until 11-20-12 nearly a week later. At that time I didnt realize comcast didnt charge my account and I made other purchaces. Due to my error, the payment was retured NSF with a $35 fee ... read more

  • Comcrap

    Dec 5, 2012 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Everything

    Summary: He is my Comcrap customer service story.  I had Comcast service at my townhouse.  I called them in October to tell them I would be moving and wanted it disconnect on November 1stat my current address and turned up at my new address on ... read more

  • Not always that comcastic

    Dec 1, 2012 by
    Rated a Very Helpful Review
    Pros: Service is usually reliable
    Cons: Cost could be better

    Summary: When we first got cable in our house, it was Storer Cable.  Eventually, Storer was acquired by some other company that sold our market to another company.  After a series of acquisitions, mergers and whatnot we ended up with Comcast.  ... read more

  • I HATE comcast!!!!!!!!

    Nov 29, 2012 by
    Rated a Helpful Review
    Pros: Good internet for our area
    Cons: EVERYTHING!!!
    Horrible customer service
     

    Summary: Not kidding EVERYTIME I deal with comcast, I am given the run around, I am lied to by everyone that I talk to.  Not kidding, EVERYTIME!  I will talk to someone if my service goes out, they tell me I can take the box in myslef or wait for 3 days ... read more

  • Comcast would not fix their error

    Nov 20, 2012 by
    Not yet rated.
    Pros: Jacky in Colorado answered the phone, and she spoke fluent English.
    Cons: Unhelpful.  Unresolved. Comcast had sloppy installers, and even worse telephone support.

    Summary: Tenant living in our downstairs flat (SF) had Comcast installed, and on the same day I lost my Dish signal to our set-top, upstairs.  We have coax cable running in the walls to every room in the house, and the main panel services both flats. ... read more

  • The WORST customer service

    Nov 5, 2012 by
    Not yet rated.
    Pros: Fast Internet, Good Services
    Cons: Customer Service, Hold Time, Credits for outages

    Summary: Their service is great - when it works.   We've been a customer for almost four years and have had many service outages.  Customer Service is worthless and any time there is an outage it means many calls to them, many hours of hold time, and ... read more

  • Comcast is the WORST

    Nov 3, 2012 by
    Rated a Helpful Review
    Pros: fast internet
    Cons: poor service
    fake promotions
    bad communication between departments
    slow customer service
    expensive

    Summary: I have just closed my account with Comcast, and the service is horrible, I have been a costumer for more than a year and I subscribed with internet service called blast (high internet speed up to 30 mb/s), and they gave me a promotion for 6 months to pay ... read more

  • Ongoing Issues: Internet Service, Customer Service, Billing

    Oct 31, 2012 by
    Not yet rated.
    Pros: NA
    Cons: Lots of billing errors.
    Poor customer service.  Rude and unhelpful language.
    Excessive delay in completing repairs.

    Summary: I've been having issues with Comcast ever since I moved and had to transfer service.  As the problems continued, I began documenting them.  The original purpose was because I got tired of explaining the same story over and over, especially as ... read more

  • UNTRAINED, UNPROFESSIONAL SUPPORT STAFF

    Oct 22, 2012 by
    Not yet rated.
    Pros: None
    Cons: Worst customer care and tech support ever

    Summary: I replaced my old box with a new HD box on a Saturday afternoon. I started talking to customer service, technical support (proved not so technical after all), level-2 support, etc, etc... No one was able to figure out what the problem was. They scheduled ... read more

  • Horrible Customer Service

    Oct 20, 2012 by
    Not yet rated.
    Pros: I absolutely can think of no pros to use this company.
    Cons: Not enough available repair-technician times for people who work in the day. 

    Summary: If you're considering signing on with Houston Comcast, please reconsider. The company has horrible customer service, if you're even lucky enough to talk to an American living in America. I scheduled an appointment on a Monday night after the cable in one ... read more

Showing 1-20 of 521 reviews
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