Cox

Pros: Let me think about this and get back to you ....
Cons: Bad customer service, hidden charges, late bills, etc, etc, etc.

Cox Communications is the only cable provider in my area – unless you want to invest in a satellite dish service and the often-inflated monthly bills. When we first moved here I thought that Cox was the greatest thing since sliced bread and garage door...

Pros: Good service, clear picture, great channel selection, few problems
Cons: Digital music channels could use some work

I'm absolutely amazed at the number of negative reviews I've read here at Epinions about Cox Cable. Honestly, the service provided by Cox here in Northwest Arkansas has been fantastic. Perhaps, of course, the quality of Cox's cable service varies from...

Pros: Various programing options, internet service
Cons: Hold for customer service is long

I work at Cox Communications, so I can tell you a lot about this company. I did work for a company called Multimedia Cable, but Cox bought them out this year. I have been with Cox for about a year now.

When...

Pros: Customer Service, Quality, Price, Billing
Cons: One bad customer service experience, but that's to be expected.

After years of dealing with Comcast, I was hesitant to go back to getting cable television. When I had a bachelor pad several years ago, and after canceling their service and returning their boxes, they sent me a letter stating that I had not ...

Pros: Bundling of services, great entertainment value. 24/7 service
Cons: none Come to mind

Veteran readers of my Epinions reviews will perhaps recall that I have in the past written reviews about banking from an insider’s perspective. I worked in banking for several years, and this helped me gain an appreciation for the complex procedures at...

Pros: Picture quality, all the different music channels, everything (I'm very pleased with the service)
Cons: Minor one - about the channel guide not telling you the exact starting time when something doesn't start on the half hour or hour mark

INSTALLATION

I wasn't home for this, the other half was. The appointment was scheduled for between 3 and 5pm this past Friday and he informs me that the "Cable Guy" arrived promptly at 3. It's great that the times of waiting...

Pros: Some good channels
Cons: Bad customer service, many useless channels, low quality, poor billing cycles....

Where do I start with Cox Cable? I have no clue. The bad just out weighs the good in every possible sense. I am a subscriber and have been for years. I live in Rhode Island and unfortunately can not switch to any other company that offers the channels ...

Pros: Lots of channels and great customer service
Cons: problems during upgrades

I have been a subscriber of Cox Cable for the last five years. I have been very happy with their service. I have not had many problems with their services. Yes, their has been outages in the past, but they have been handled quickly. This past summer the...

Pros: HaHaHaHaHaHa! None!
Cons: Monopoly, Overpriced, Underserviced, Horrid Customer Service

Introduction
For your sake, reading this, I hope you have another option besides Cox Communications. Someone has to be the bottom of the line provider, and unfortunately these simpletons are the only ones that offer service to my area.
...

Pros: good service, pretty good variety of channels
Cons: nothing more to subscribe too

My wife and I live in a small town, and the only cable provider in town is Cox Communications. In the year and a half we have lived here, they have given us pretty fair service, and we have not had any problems with our cable being out....

Pros: Good picture
Cons: only get service half the time.

I am so furious with Cox Communications right now. I currently have telephone service, digital television service and digital internet service with this company. It rained here, most of the day, and now my phone is out and my cable is out. I can't...

Pros: overpriced internet access is better then dial-up
Cons: pricey, unreliable, unfriendly, unhelpful, and misleading

I have lived with COX in the Bryan/College Station, Texas area (internet and cable tv) for three years, the last two have been truly dreadful. My main complaint is that they continually change their services without notice in an effort to get the ...

Pros: Fantastic channel selection for the price
Cons: Increased monthly cost

No need for the complications of the satellite dish or antenna with Cox Digital TV. I recently upgraded from the standard cable services to Digital TV after learning that I could no longer have DMX (Digital Music Express), which was a premium music...

Pros: only cable internet provider for the state
Cons: only cable internet provider for the state, very rude customer service reps

So after getting sick of dial up internet, I decided to go with high speed internet. My only choices for my area(which is the tiny state of RI) are DSL with verizon or cable with COX. As you can see, these are both very limiting choices. I had my land ...

Pros: Digital infrastructure, Broadband Services
Cons: High Pricing, Service Appts

Note: This is a LONG review and prices noted as well as service offerings are those in effect at the time of this review (5.26.03) and will certainly change over time.

Location
Cox Communications provides services nationwide and it's...

Pros: Well, it beats UPN
Cons: higher and higher prices for same mindless mediocre programming... only getting worse.

OK.. if you have Cox Cable, you probably are in the same predicament that I'm in. Prices keep going up, promises keep being made, and I'm still getting mediocre service.

It wouldn't be so bad if I knew that the other suburbs around me were...

Pros: I've never had any service interruptions
Cons: The cost can add up quickly

This title perhaps is going to stir up a little confusion especially for those avidly opposed to cox who have one question going through their minds right now.

-- What advantage is that? --

The answer is quite...

Pros: 600 channels, and order pay per view right from your home!
Cons: none

I recently moved to Rhode Island and was astounded by the price of cable. Just for regular cable it would cost me $42 a month. That was with NO movie channels. I visiting my neighbor and noticed her cable was extremely different then mine. She said...

Pros: Clear picture; Many channels; good introductory deal; Reasonable hold times for customer service
Cons: Special cable box required; Customer Service/Cable guy is clueless or lies

I just moved to Fairfax county in Virginia last week and being the computer geek that I am, I signed up for broadband Internet access through Cox cable before I even left for Virginia, I also signed up for cable TV since it would make my cablemodem bill...

Pros: I can't think of many.
Cons: I have too many to mention -- poor customer service, poor reception, overpriced, etc.

Let me go ahead and get this part out of the way. I live in Fairfax County, Virginia, where Cox Communications is the only cable service provider. Because of that lack of choice, I am paying nearly $80 a month for cable service, which does include HBO,...

Pros: More channels
Cons: It took them bloody long enough...

Oh blessed day! Today, at last, the cable company that bought my cable region put me town on the new digital service! It's been a long process, but at last we're done.

Labor Pains
Our service was moved to Cox about a year...

Pros: Better for your eyes than staring directly at the sun for 12 straight hours.
Cons: Horrible customer service by reps, management, or anyone associated with the company, grainy picture, cost.

When I first moved to the Valley of the Sun, I wanted to experience the possibility of having more than my local, boring channels. At that time (1991), the only cable company in town was Dimension Cable. I was quite happy with the service, although...

Pros: NONE
Cons: READ COMMENTS

I will keep posting this message I every website I can until you act responsibly!! Its now on your yahoo message board, by the time you read this I will have it on five more boards!

YOU STOOD ME UP THREE TIMES YOU!!!! I CAN'T EVEN GET AHOLD...

Pros: Inexpensive for basic cable
Cons: Too many movie channels playing the same movies

Okay, so maybe this review is biased because I've never had any other cable service; but on the other hand, I have lived in several different areas in one state and now in a state 1200 miles from when I first signed up with them ages ago. I started out...

Pros: 24 Hour customer Service
Cons: Cost

We have had Cox as our cable provider for 3 years with no choice. There is no reception where we live without Cable and they were the only provider. Unless we bought a dish, we had Cox. The service was good, I liked the fact that they were open 24...

Pros: if you want cable it's them or nothing
Cons: bad service bad programming

Ever since I have moved to Arizona, it has been a up and down thing with Cox. Originally I had to start out with just basic cable when I first moved here to have some sort of t.v., because I did not have allot of money, and satellite t.v. was not allowed...

Pros: Good reception, no interruptions in service
Cons: the promises for cable modem are getting stale

We've been using Cox cable at our apartment for over a year, and have had no problems with reception, or interruption of service.

We have been told that cable modems would be available in several months, for about the last year, and have yet...

Pros: Quality service and reasonable rates for the various services offered.
Cons: Service is slow in the market I live in. The time it took for Cox to get things together--Although I must say, they are nationwide and I think they are trying.

When I first moved to San Diego 9 years ago and had Cox Cable I wasn't very impressed. Like other epinions I've read--I found the selection of channels to be lacking and many interruptions in service. I got the impression Cox was some kind of mom and...

Pros: None
Cons: Service! Communication with customers!

Cox Communication system has a long way to go regardless of all the hype they put out. Needing to talk to someone regarding the inability to receive some of the stations, I placed a call to our local Cox office. First I had to wade through listening to...

Pros: In my area, outages aren't frequent
Cons: The cable boxes are ancient and in poor condition

Short and sweet.....Cox is bad. We live in Virginia and I must disclose that we have bought a small dish and now get DirecTV; however, we still subscribe to Cox basic cable for local channels. This runs us $17.00 per month. Doesn't sound like much,...

Pros: a lot of channels, good service
Cons: the price keeps edging up

I have been a Cox cable customer for 20 years. I like it very much, especially the customer service. I can call any time day or night and get someone who will help. Like today. The 2nd cable TV wasn't showing a good picture. Shortly after I complained a...

Pros: Excellent service; low downtime
Cons: A little pricy...

Cox Cable Company is one of the most innovative and thriving companies in the South and Southwest. It's recent purchase of rival Multimedia Cable has insured its perch on the Mt. Olympus of cable providers.

My Experiences... ...

Pros: Easy access
Cons: poor service, poor customer relations

After hearing that COX was going to drop FOX due to channel disputes, I figured it was a hoax. Much to my surprise, FOX is no longer carried on COX Cable, instead a poor excuse for an alternative was given in replacement. HBO Family. It's not a bad...

Pros: Variety, Reliability
Cons: Price

I haven't had any major problems with Cox Cable and would have to say that their service is fairly reliable. We utilize both the premium channels and the pay per view feature, and when we have ordered a movie, it comes through just fine. They have a...

Pros: Two words: Digital Cable
Cons: None, really

San Diego is a town divided - divided by two local cable monopolies: Southwestern Cable and Cox Cable. They split San Diego roughly down the middle. You don't have a choice of local cable providers, unless you feel like moving. In my area, there were...

Pros: none
Cons: Monopoly(in this case)=Bad Service. No call backs, no answers to emails, will not fix problems

Here is a typical two-three weeks for me.... You might ask why I still have Cox... it is the ONLY high speed provider in my area. I have no other options, and am not willing to go to dial up. I have had their crappy service for a year now, and have...

Pros: not many
Cons: cost too high for what you get

Now the Cox is the only choice of cable companies in Va we are stuck. That is if you want to be able to watch most of the sporting events on tv. Ever since Cox bought out TCI communications here, cable has gone downhill. The rates went up and the...

Pros: wide variety, good service, good reception for the most part
Cons: shaky reception on NBC cable 3; price could be a bit lower

I grew up in the 50s and 60s and I could never have dreamt that TV viewing would become what it is today. Though there are many times I feel like the song, "57 channels and nothing on", the variety is amazing compared to the so-called good old...

Pros: really cheap
Cons: nothin really

they have a really good cable service. you get clear pictures all of the time well most of the time cause during like a winter storm or a rain storm then it comes in kinda fuzzy but i guess that is about with every company that has its own cable. Cox is...

Pros: No decisions, only one company to choose from.
Cons: No decisions, only one company to choose from.

When Cox charged me for the previous owner's cable hook-up priorities, I should have backed away. It took me several weeks, and a few unfriendly phone calls to get them to take off the extra hook up prices. They offered a "special" yeah...

Pros: the offer new digital cable service, cable modems, and phone service
Cons: High rates, currently aren't carrying Fox

Since we live in an apartment, we really have no choice but to have cable, because the local channels we get without having cable barely come in. The only provider in our area is Cox Communications, so we don't have a choice in who we use. We have been...

Pros: Beats watching PBS all day long.
Cons: Overpriced, poor selection and rigid programming choices.

In Gainesville we have a choice, buy Cox cable or get three fuzzy channels (or buy a satellite system but we're not talking about that). Unfortunately we have to use Cox if we want cable. Now I don't want to say that Cox cable is horrible but lord, it's...

Pros: Clear pictures and sound. Service was immediate. No hassle with "cable boxes."
Cons: We had to pay for the service.

Cable companies haven't always been part of my life. As a matter of fact, I've only experienced cable for less than 7 or 8 years of my life. HOWEVER, out of all the cable companies my parents and I have used, I'd have to say Cox cable has been the...

Pros: Great service, broad channel selection
Cons: Average signal quality, poor signals for some channels

After experiencing various cable companies in a number of cities, it appears that Cox is heads above the rest. They have gone a long way to improving their service calls. No more waiting all day for the cable man, they're reasonably on time or it's...

Pros: Cable v. Fuzzy picture
Cons: Customer Service

Cox Cable has got to have the worst customer service of any company in the world. When I called last year to set up cable, they told me that the representative would come between 1:00 p.m. and 4:00 p.m. on a Saturday and that he would call before he...

Pros: Better than the small and local Services
Cons: Perhaps Too BIG???

When I first moved to San Diego we lived in an area where we were forced to get a very local cable company. That was a very interesting experience as we were often double and triple charged and if we couldn't come up with a receipt directly from their...

Pros: VCR programing, channel reminders, no more TV guide
Cons: none that I have found

We just moved into a new home before Christmas and in addition to building my own entertainment center, we decided to get Cox Digital Cable. I honestly think this is the best service that Cox has to offer.


The service comes with a new...

Pros: None
Cons: lousy service, few channels even with the pay channels not as much as nearby towns

When I moved into my new place, I attempted to set up cable TV, I had a hard time tracking down that Cox was the provider and an even harder time getting the telephone number. When I finally found out that Cox was my provider, I tried looking on their...

Pros: they are replacing some of the older lines
Cons: loosing airing rights and raising rates

We have had many cable companies in N.E.Arkansas but never have we seen any thing quite like COX COMMUNICATION.We have had several cable companies air their programming in our city over the past several years without having ever lost airing rights to any...

Pros: All about it
Cons: None

We moved back to our old neighborhood about a year ago. When I called to have our cable turned on it was great. The customer service person that I had talked to was very pleasant and nice to me. She scheduled for a few days later. The cable man was nice...

Pros: None
Cons: To expensive for to little channel selection

I've been having cable TV since I was 17 years old. We had to beg and beg my father to get cable. His reasoning was that no one in the family was going to watch more than 3 channels anyway! Now a days, he's Mr. Remote control.

Once...

Pros: Friendly customer service
Cons: High prices

Sometimes the area you live in can limit your choice of television service. Unfortunately, I live in an area where I cannot even get the free t.v. channels without cable! I have called about billing problems and they corrected them right away. But when a...

Pros: none
Cons: poor service/high prices

My main complaint with cox cable is there poor customer service,i do not blame the agents on the phones i blame management for the poor training that they give to the customer service agents. I have had service with COX CABLE for about 6yrs and when i...

Pros: Nothing!
Cons: Everything!

I have to agree with GhengisSka, I recently signed up with Cox as my Cable provider and so far it stinks! There are a few good things about Cox. The picture is good and I don't have to deal with them often which means the service itself is pretty good....

Pros: Good cable modem service, good channels(if you can find something that's on)
Cons: Poor customer service, techs seem like morons, nothing on tv, high fees.

I have Cox Communications in my area. And let me tell you something, cox sucks for a cable company. They offer telephone service, Roadrunner cable modem service for computers and mac, cable tv of different prices, and digital cable, but their prices are...

Pros: customer service
Cons: prices

Cox Cable of Louisiana used to be petty good, but since they feds have lifted the price guidelines, they have gone crazy. They used to thrown in a few new channels when they raised prices. Now they just raise prices..no new channels.I have to give the...

Pros: Great picture and sound
Cons: Usually nothing good on

I have Cox Digital Cable and I'm Torn. I like the variety and the clarity, but sometimes there is never anything to watch on tv! They give you up to 200 channels and there isn't Shxt on any of them! But when you do happen to find a good movie or show,...

Pros: NONE
Cons: everything, cust service-horrible, clueless techs

When dealing with internet service providers, I would strongly advise you run not walk away from Cox.  We purchased Cox a couple years back after Katrina and have had nothing but problems ever since.Customer service is truly ...

Pros: Thinking,,,,,,
Cons: Service, price, equipment capabilities, quality of reception

We had Cable America for years and a few months ago they were bought out by Cox. Well, let me say the change in service has been very upsetting. We have the internet and cable, and DVR service. Well, the cable channels tile all of the time, or don't ...

Pros: Connection is pretty reliable, and phone line is indeed clear of any static.
Cons: Service is poor beyond any description. Customer service reps are not helpful, polite or respectful.

I first ordered Cox cable and internet when I moved to Arizona last summer and was dismayed to find out that they did not offer a wireless modem/router as an option. What century are they living in? So I bought my own, but then they provided no support ...

Pros: Easy to use, Many Many channels
Cons: none

Cox Communications has broken into the world of digital cable, telephone service, and internet service. After my experience with their digital cable service, I might have to try the others.

WE have had digital cable for about 8 months now....

Pros: None
Cons: Poor service, long waits, poor "Communications"

I have been with Cox in Connecticut for the last several months. When I moved here I got internet, cable and digital telephone service. I drove to the Cox office to pick up the self install kit for internet and digital cable. Within minutes I had ...

Pros: DIGITAL CABLE, BROADBAND INTERNET, LOCAL AND LONG DISTANCE PHONE SERVICE
Cons: NO DVR SERVICE, BAD CUSTOMER SERVICE, NO ONDEMAND CHANNELS, WORST SERVICE I HAVE HAD YET

I am in the military so I move quite often. I just recently moved to the Virginia Beach area. The Primary cable service provider here is Cox. I had heard of them but never heard of their service plans. I had scheduled to have my services turned on ...

Pros: They put cable modems in Irvine.
Cons: They're rude, obnoxious, and stupid.

Talk about a second-rate two-bit cable operation. I'd have this on my "Hate it!" list, except for the fact that it's the only cable provider in the area, and they were nice enough to start up the cable modem service.

Aside from...

Pros: Not many
Cons: Bad reception; They can't seem to fix the problems

Cox Communications took over cable service in my area not long ago, and while cable TV service around here has never been terrific, it's definitely been worse since they took over. Just in the last few days several people in our neighborhood (including...

Pros: None
Cons: Poor customer service, poor picture quality, poor audio quality, high cost

In August 2002 I signed up with Cox Digital Cable in the Sun Valley, Idaho area. My first experience with them was when I called customer service with a few questions. The person answering the phone couldn't answer most of them. I called later and got a...

Pros: strong signal
Cons: abysmal customer service

If I could install a satellite dish I would. Last summer I wanted to tape Cirque du Soleil on Bra ...

Pros: Its cable
Cons: poor service

The one thing I really don't like about our society today is the way the business's treat us. We pay them alot of money for little/poor services, and Cox cable is a perfect example of that. I live in Omaha NE and Cox is basically the King of cable here,...

Pros: Receive local channels
Cons: lots of outages; poor technology; expensive

I called COX in July, 1999 and asked when I was to receive upgraded cable and digital cable for my area. They told me I would have enhanced cable in October, 1999 and Digital service by December 1999. As of now (April 12, 2000) I have neither, and COX...

Pros: None
Cons: Bad customer service When they make mistakes they blame the customer

My experience with Cox has been one big headache. After moving to a new residence, Cox ended up double billing me. When I called to discuss the matter the Cox rep admitted that it was their fault as they not only forgot to close my old account but left...

Pros: None
Cons: Can't be trusted! They're Customer Service Stinks!

I had an awful experience with Cox Communication. I signed up for the $4.95 hook up fee. I was told by the operator that the total hook up would cost me $4.95 and I needed to give a check to the technician for a total of 35.00 this was for the hook up...

Pros: High speed internet with few down times.
Cons: $5 price hikes every 6 months, non-existent customer service, monopoly

I joined Cox's high speed internet service over a year ago for a mere $40 per month, which included the cable modem equipment rental. After only a few months, they hiked my rates $5! So, to compensate, I found my own cable modem on sale for $100 which...

Pros: great service
Cons: not in all areas

Having moved to an area that does not have Cox Cable service makes you appreciate Cox even more. For four years I have had the worst cable service in America and I want my Cox back!! Cox Cable was great. For no extra charge we were able to have cable...

Pros: Honestly, there isn't a single positive thing I can say about Cox Communications.
Cons: Pretty much everything -- Customer Service, Billing, Techs, and most of all -- COST!!

In as little detail as possible: Cox bought Cable America. Cox completely biffed the entire switchover. During the next 2 months, the following major issues (I'm leaving out the more minor ones) occurred every week or so: HD quit working. DVR ...

Pros: Great local community channels
Cons: Lacks variety, very incompetent and time consuming

Hello to anyone who sees my review for Cox Communications. My review is not a satisfying one. I have been a Cox Cable member for about 3 years now. I must say that I am not entirely satisfied with there services. Cox is a very incompetent...

Pros: Reliable service
Cons: Terrible billing and accounting practices.

Here in Rhode Island, the service has been reliable, but I in 6 months have not received a correct billing and their phone reps have not been able to fix problems. First, we were supposed to get $5 per month for six months discount because we had 2 Cox...

Pros: if that's your thing then go for it
Cons: bad service, expensive

I was really excite to cable...all the options, all the great shows. But little did I know what I would be really getting. For $30 dollars a month I got some basic channels, though most of them were of no interest to me. I found myself watching the...

Pros: reliability
Cons: poor service

COX is filled with them. Including their recent quarrels with FOX television, it has been nothing but a nuisance ever since we've received their programming. We lost some great shows and sporting events because a local station which doesn't get 1,000...

Pros: cable modem price
Cons: As Slow As Watching Cheese Dry!

On my lone day off, I decided I was going to wait for the cable to arrive. They set a three hour time slot. between 9 and 12. So, I decided to have some breakfast; then a snack; then lunch; then snack; then dinner... and finally there was a buzz from...

Pros: Lots of channels, timely service, free installation!
Cons: I can't think of one

I used to only have around 90 channels. I used to have a limited selection of what to watch. But then I saw my neighbor's selection from Cox Cable. After I saw the listing, I had to have it. I didn't care how much it cost, I had to have it. There are so...

Pros: Picture is good more channels than regular cable
Cons: Pay too much for too little

As a loyal Cox Cable customer for many years I was happy to get digital cable last year and was more than willing to pay more for features that came with it. While digital service has offered more channels it is no longer worth it.
Last week Cox...

Pros: choices
Cons: picture stoppage

I have been a subscriber of Cox Digital cable for several months now. I find it to be great for the selection of channels that I get but the rest of it needs work.

I get over 200 different channels with about 35 of those being movie...

Pros: lots of music channels
Cons: cuts out, reboots, over priced.

Well, My husband is definitely a couch potatoe, and he was really wanting to go "DIGITAL". Well that was our first mistake! First of all, the people that they have installing it don't know Jack! We had to have some-one come out 3 times...

Pros: Provides Cable
Cons: Not reliable, switches channels frequently

Cox is my local cable provider. It's Cox or nothing, unless I wanted to go with satelitte programming. I think the no competition has made Cox cocky in it's attitude towards programming. We get all the "big" stations likes MTV, VH1, ...

Pros: Lots of movie channels
Cons: Price is ridiculous and outrageous!

Let me get right to the point- I hate Cox Cable. Their digital cable sucks. It's a rip off. They suck big time. They charge you prices that are outrageous! They claim they have 200 and something channels. That's a load of baloney! They count the music...

Pros: Is Cox worth it
Cons: Not really

You know sometimes I even wonder if $30 bucks a month is even worth it anymore. Sure it's a luxuary that I can live without. But if I fork out that muck I expect to see alot more than what I can see now. I have been with Cox for almost a year, I...

Pros: Consistent quality, good customer service
Cons: Unexpected costs mount rapidly, outages are extended when they occur

I have been doing business with Cox for well over six months now, and from the start I was somewhat dissatisfied with their rate system. The activation costs amounted to over 100 dollars for the rental, first months service, and installation, when...

Pros: They are pretty good about reimbursements
Cons: Expensive and horrible service

Our area switched from Media General Cable to Cox Communications a little less than a year ago and it has been a nightmare. Our cable goes out ALL the time. I can understand the cable going out during a storm or something but every time a mere cloud...

Pros: duplicate shows airing, less variety, poor customer service
Cons: Better than nothing

I have tried several different cable companies and by far Cox has given me the worse customer service and variety of channels and shows. I am currently living in an area that is only serviced by Cox and for this family we would rather do without than...

Pros: I can't think of a single one.
Cons: Lousy service, Lousy techs, just plain horrible treatment.

My home should be the poster child of horrible cable service and practices. I have had everything from an irate employee show up at my door, to eighteen months of trouble, to falling over one of their horrible install jobs and breaking my leg, to their...

Pros: Great Channel Selection, Good Customer Service
Cons: None

I subscribe to Cox Cable in Salina, Kansas, and I'm very impressed with the channel selection. I pay about $30 a month for about 50 channels, which is a much better deal than you can get down by Wichita. They're GOOD channels too. I've noticed other...

Pros: Price, convenience, cable modem
Cons: dual channel issues, does customer service exist?, channel lineup issues

I have Cox cable, not really by choice, but by necessity.

Good spots:
- Dual channel cable: twice the number of channels as most cable companies, which means more premium channels.
- The price isn't that bad.
- Downtime is...

Pros: Better reception than antenna, greater choices than antenna alone, premium channels and pay-per-view
Cons: poor customer service, lacked high speed Internet access, limited channel selections

Living in a small city as I do (population 50,000), I have been frustrated
at the fact that much smaller communities surrounding me have high speed
Internet access due to the fact that they have had MediaOne, which had the
foresight and...

Pros: has never gone out
Cons: needs better selection of networks

In the year and a half that we have had the Cox service in Hooks Texas, we have not been inconvenienced with cable failure. However, some VHF channels, for example KTAL in Shreveport, are sometimes plagued with lines and other interference running...

Pros: When you buy the network hub it will have flashing lights that are pretty to look at.
Cons: So very, very slow. Not worth the money paid

Using Cox DSL I have yet to achieve a sustainable transfer rate of greater than 30 Kpbs. Further, during most of the day the transfer rate is much lower, in the range of 10-5 kbps. This is hardly better than a normal 56K modem. Unless you can't get...

Pros: IT'S FANTASTIC!!!
Cons: IT'S FANTASTIC!!!

Boy, oh boy, do I not regret getting Cox at Home.

I'm not sure what category I am in here, but both the cable
and the cable modem line service is absolutely the best in it's class.

I have not much to say that's negative,...

Pros: They offer the network channels while DirecTV does not
Cons: Horrible Reception for such Expensive TV's we buy

I've been watching Cox Cable in Palos Verdes since High School (I'm 29). And for as long as I can remember I've had to put up with lousy reception and unreliable reception. For many years the network channels were snowy and jagged. Some better than...

Pros: What Pros?
Cons: Everything about it!!!

I am not dissing cox soley, I am talking about satellite providers and just, t.v in general. See, if you were to take an intelligence test between someone who watches T.V 6 hours a week, and someone who listens to the Radio 6 hours a week, the radio...

Pros: None....now
Cons: Can't receive Fox affiliate

If you live in Hampton Roads you will know what I mean by the title. If not, I will give a brief synopsis. Our Cox cable is having a dilemma with the Fox affiliate because the Fox station (on ch. 43) wants to come down in the channels (btw 2-14). Cox...

Pros: highly recommend
Cons: none

Recently COX purchased TCI in my area, this was a plus for the community since with TCI you could expect to pay for a full month of television viewing but only get about 20 days. They were always having problems and if there was bad weather they would...

Pros: Fast most of the time.
Cons: When it goes bad they tell stories, blame the customer. 

Yes there are times when internet must go down for maintenance or upgrades, preferably not often and definitely should let customers know ahead of time.  My work is done from home and depends on a decent internet connection.  This week the ...

Pros: Unbelievable fast internet
Cons: They f*cked my account royally when I moved.

First, this isn't a product. It is a service. I would hope to think that Cox Communications would look up the definition of that word. It couldn't hurt, that's for certain. I moved from one house to another within the same town. When I moved, Cox ...

Pros: Many channels
Cons: Expensive, poor customer service, frequent outages, poor reception

In my experiences with cable companies, Cox has to be the worst. It's the type of service that you don't really notice if it works right, but if it doesn't work well, it's quite annoying. I've experienced many outages in my 5 years subscribing. When...

Pros: Digital cable quality is good when working.
Cons: HORRIBLE Customer Service that shifts blame to others.

Ever since I was upgraded to digital cable, I've had the WORST problem with outages. Every week, my cable would go out for several hours to a few days. A month ago, my cable went out and Cox's technicians determined that I needed a new cable line ...

Pros: Excellent customer service, highly dependable, and quality television.
Cons: Pricy especialy the telephone.

I've had Cox internet for as long and I can remember and its service is very reliable and has given me a hassle-free internet service for a very long time. When I went for a vacation for about a month, they allowed me to suspend the account but I could ...

Pros: none. we are paying for a service we may just never get.
Cons: Rude customer service, incompetent technicians, high prices.

When we moved into our new apartment we decided to treat ourselves to an exciting cable package- digital cable with DVR. Cox was the only company available in the area for cable service, so even though they were pricier than previous companies we'd dealt ...

Pros: Competetive Prices, Many Features
Cons: Customer Service, Ease of Use

This company is great. I have one bill for my telephone, cable, and internet. I have had few problems with my internet and would recomend anybody to sign up with the high speed cable. The customer service is the only thing that needs help. When I do...

Pros: local channel 9
Cons: you can't get through to on automated system

I have been trying to get through on the automated system to change my service for the past 24 hours. I wait and wait but all I ever get is "we are sorry for the brief wait. All our attendants are busy. Please wait for the next available attendant....

Pros: Their high speed Internet and cable package was installed quickly.
Cons: Their customer service, in particular their billing department, is very poor.

I have had ongoing problems with Cox Cable. As one example, I received a phone call from Cox telling me that my wife had a $49.00 past due cable bill from 9 years ago (yes, they said nine years ago) - that they had just recently found - and that I ...

Pros: None I have seen
Cons: faulty equipmment, impossible to contact, technicians have no knowledge, no dept for customer complaints

My experience with Cox Internet has been a nightmare. When you call for help, you get a computer and I have waited for over 1/2 hour every time. For my most recent problem, I called three times and tried an online chat and got different advice every ...

Pros: When it's working, it's fast.
Cons: Bad customer service, lots of pop ups, the blockers don't work at all.

We got digital cable, and they messed up our bill constantly, plus they could not get certain channels to come in well. Said it would be extra to fix it. Of course, one channel was a favorite, standard channel. Now we have cable internet, a second ...

Pros: None?
Cons: Horrible!

First off; Internet reliability is BAD, went from consistent latency to a site like Google.com (of 30ms average) from 20ms to 900ms and ALOT of dumped packets. Customer service first blames by router and cable modem. Had the tech come over and ONLY ...

Pros: Options and features; interactive on-screen guide. Encore and Music channels are good.
Cons: Cost; picture quality good over all but gets bad more often than I would expect.

Over all, I'm impressed with the digital cable service from Cox. The price could be a bit more competitive (as could the price of their high speed internet that I also subscribe to). I like the ease of set-up and use, on screen interactive features, ...

Pros: High speed internet appears stable and fairly reliable.
Cons: Horrible customer service, way overpriced, not much package selections.

These guys claim to be JD Power and Associates winners for customer service? HA!! If this is true, I no longer trust JD's ratings. These guys are horrible! I just got my digital service this week. It took them a week to turn it on, the digital cable box ...

Pros: None
Cons: A lot

On Thursday, I ordered the installation of Cox cable and an increase in speed on the internet service I currently receive.  I was scheduled to have the services installed today between 3 and 5pm MST.  Nobody showed.  At 5:30pm MST, I ...

Pros: Great digital cable and cable Internet.
Cons: None so far.

Cable Internet:
It's fast. It has an up-time of about 90%, it does go down occasionally, and the service reps will not be able to tell you when they expect it to be working again. They have installation deals all the time, and their modem...

Pros: It good until you don't need it anymore.
Cons: They will take your money and not return it.

I was a satisfied cox customer for many years, however when I lost my job and had to cancel the non essentials TV and Phone, that was when I saw a different side of cox.I called and explained my situation they were very nice they sent someone out ...

Pros: Large coverage, Cable Modem Service
Cons: Customer Service, Niche Stations

Cox communications, and the cable service they provide, is proving again that their must be a "token ...

Pros: see statement
Cons: see statement

I would like all of you to know that as a call center rep for 12 years with Cox I have put up with a lot of s@*t from abusive customers and ungrateful management. Most of the time I do my best to help whoever is on my line because I do know my job and ...

Pros: Professional, Friendly
Cons: ~ 1 week waiting period

I have had nothing but good experiences with Cox here in Santa Barbara. Their cable installation went very smoothly and professionally and their high speed internet access was installed while I was gone. Their technicians are curtious and...

Pros: when it works, it is fast
Cons: it doesn't work a lot of the time

When I agreed to you service, you did not inform me that you would alter the settings on my home network. You only stated that you would only offer service for one computer, though you advertise serving 8 accounts.
Correcting my home network...

Pros: great service
Cons: high price

Cox cable is one of the best cable service I have ever had, they seem to stay on top of problems and have a wide range of channels.
I have always had my questions answered quickly and with little hassel. They also have service center's which is...

Pros: Excellent picture, superb sound, and the cable auction.
Cons: The price and the service.

Our family subscribed to Cox Digital Cable in October 1999 and we have been faithful viewers ever since that time. The price will be a hit on your pocket book, we pay about 60.00 for basic digital cable plus 10 channels of HBO, 6 channels of Cinemax,...

Pros: GOOD, ON TIME SERVICE
Cons: NONE THAT I AM AWARE OF

Every FACT HERE ARE ACCURATE BECAUSE I AM A NEW USER OF COX COMMUNICATIONS. WHEN I HAD MY INSTALLATION APPOINTMENT THEY ARRIVED EARLY, WHICH IN MY OPINION IS UNHEARD OF. WHEN I HAD SOME PROBLEMS WITH MY SYSTEM, (I HAVE SURROUND SOUND, BIG SCREEN TV, VCR)...

Pros: Appointments kept.
Cons: Poor programming value for the dollar.

Recently in this area, Cox Cable decided to use it's customer base for doing battle with FOX. They removed FOX from it's programming in our area, with little notice, for leverage in an adjoining community. We were unable to view some of our favorite...

Pros: Many Basic Channels
Cons: Exorbitent cost

Cox has just become my cable operator after they took over Media General Cable. They have not impressed me thus far, although I was not particularly happy with Media General either. For basic cable and 3 HBO's and two sports channels, I pay $64 per...

Pros: Decent picture quality and channel selection
Cons: Poor reliability, outages, throttling, and price for performance.

I never thought it could happen, but I miss Comcast.  At first it seemed like it just might be my apartment, but after talking with several people the Herndon area is just pretty bad.  There are constant service interruptions, loss of ...

Pros: Reception
Cons: Lack of customer service & price choice

I have found Cox cabal in the Hampton Roads area of Virginia to be less than helpful in their service. Before placing my order I did some research to find out which package I would prefer. When I was ready to place my order I called and was told that...

Pros: good responsiveness to technical problems
Cons: bad sales people

Beware of shady direct salespeople, I called Cox cable to arrange cable
installation and the cable installer was to come out on a specific date.
I received a call from a salesperson stating he could give me a better
deal on my cable...

Pros: Large selection of Networks
Cons: Large selection of Networks...too expensive.

I recently subscribed to Cox Digital Cable and at first I was excited. All those HBOs, Cinemnax, Showtimes, Discovery channels...at what I thought were great price packages. However, the more I watched, the less I liked. All the HBOs are running the...

Pros: none
Cons: too much money for little service!

I lived in So. California for over 20yrs and had Cox cable there for as long as I can I can remember and I never seen such childish disputes such as this one.All of our local stations were on the lower channels (2-14), I don't understand what Cox cable...

Pros: Absolutely none!
Cons: Monopolizing, Very poor customer service, sneaky, and immature business practices

It is no lie to say that Cox Cable has a definite controlling monopoly over pay television services in the New Orleans and Greater Louisiana area. From individuals who reside in apartment homes and other rentals, Cox is often the ONLY choice for...

Pros: None Anymore!!!
Cons: Everything!!!

I recently wrote an opinion on Cox Cable and how I thought that their service stinks. Since then I realized there was something that I left out of my previous review. Something that makes me hate Cox Cable even more!

FOX was on channel 43 of...

Pros: None.
Cons: Virtually no stability. High price. Company based on profit and not delivering a decent product.

Cox Cable is THE worst internet provider I have ever experienced. Their service is all based on profit and how much they can squeeze the customer for. They don't invest in their backbone and put massive amounts of users on crap networks. The stability is laughable. It's ok at say, 4 in the morning. But I would rather not have to schedule my internet surfing based on some horrible companies convenience yes? Other then that, Cox's internet service is reprehensible.

Pros: NONE
Cons: They lie, charge you for customer support, and have even given donations to political parties.

They have to be the most crooked company on the eastern coast. They claim that the modem that you get from them is "FREE" but they actually charge you for it on your monthly bill. They have also been known to illegally cut additional cable lines under people's houses. They do this so that when the line stops working you'll call them up and then they can charge you to install another line. They actually did this to my parents.

Pros: Customer service 24/7 via phone
Cons: Takes quite a while for a tech to come out, Expensive

I have used Cox for my phone, high-speed Internet and cable TV service for the past 16 months. Since I live in a small city, they are the only service I can use.

Unfortunately, I have had numerous problems with Cox. I have had a service person come out to my house five times due to a faulty modem and have had it replaced three times. I am now on my fourth modem. I frequently have to call customer service as my Internet connection is down. I am disappointed in their service.

Pros: a little cheaper than at&t
Cons: frequent outages in my area (LV/Henderson), left w/out service frequently,

In the 2 months I owned it, I've experience at least one weekly outage that leaves me w/no service. Nice. If you also have cox Internet, be prepared for outages as well, and when you go to fix that problem, you have to shut your phone service down too because it's all tied into the same freaking modem. Basically, I've switched my phone back to regular phone service, even though it's more expensive. If they didn't have outages all of the time with cox, it may have been worth it. Automated phone service of for cox will take years off of your life. I also heard echoes, but can't say for sure. Anyway, I had cox before and after acquiring the @home service, and I'm now back after having moved back to their coverage area. It's the same crap system as back then, and it's not exactly cheap.

Pros: Cox has a great cable plant and some employees that really care about the customers
Cons: Cox's employees are to busy kissing up to managers instead of taking care of customers

Cox sucks as an employer and a provider. As a provider they are re-active verses pro-active. Most of their employees wait until customer complaints become escalated before they even consider fixing the customers problem. I also called due to my cable tiling and freezing. Three trucks showed up. First on sight was a lady that said she didn't see anything wrong without even testing the equipment. The two techs that showed up found a bad span of cable that was causing the problem. I was told they would turn it in for replacement, but needless to say I still have the problem. My internet and telephone goes out without any warning or notice, which leaves me without "911" access. As an employee I was fixing customer problems that the customers had called in years before I was even hired such as bad cable spans, temps placed across customers yards/over roof tops and powering issues. It appears that most of the employees are to busy kissing up to their managers and/or hanging out with their buddies around the office or where ever they can find free food.

Pros: The hope that everything Cox represents will be burnt to the ground
Cons: The whole thing

Gosh, where do I begin? First your selection. Cox Communications has a monopoly in the Central Florida area and they noticably abuse that. The price for their services is rediculous, you could go to Satellite and save more money. They overcharge for everything and want to charge you for walking into their lobby. The TV and phone quality is OK, no problems there, the internet gets slow a lot. This is IF its working. I get service maybe 5 days a week if I am lucky. They cannot keep service to their customers and do we get a discount for the time we did not have service? NO!! The Billing dept graduated from Pre-K and went straight to Cox. I have a $300 late fee that should have been taken off 4 months ago, plus a $400 porno movie charge that was suppose to be taken off 2 months ago. I call everytime I get my bill, they say they will fix it, and it is there next time I get the bill. Dont bother messing with this company unless you want to kill yourself at the stupidness that makes Cox Communications

Pros: Super fast internet.
Cons: Poor channel lineup. Poor picture quality. Poor sound. High prices.

Compared to Dish or Direct TV, Cox is horrible. They brag about must have HD tv when they only offer a small handful of channels in HD where Dish has close to 50 channels. The only good thing about COX is the cable broadband internet...

Pros: One bill for everything
Cons: Bills can be confusing, a little pricey.

I get digital cable, internet, and phone for around $188/month. It is a bit expensive, but for all I get, I think it's worth it. The channel selection and the DVR is great; I use the DVR extensively. The internet service is really fast! I am a meteorologist and constantly load weather maps on my computer. I can pull up any map in less than 10 seconds. The only beef I have is that it's difficult to check your mail if you're not checking it from home. The phone service is the best I've used; I've never used a phone that was clearer than Cox's phone service. All in all, I am very satisfied with my service; it is so much easier to have one bill for 3 services that I use every day.

Pros: Things work well, when they work
Cons: Trying to reach customer service. Not going to happen in my life time.

Once you finally get to an actual person, Cox is not so bad. But to get there, plan on spending a lot of time pushing phone buttons. 1 for english, 1 for service, 1 for customer support. Last four of ssn, etc. You can not even push the buttons before the computer finishes talking either.

Then is is 1,2 3, or 4 for tv, phone, billing cable, internet and such. Then 1 what type of help, then trouble shooting, or outage, or whatever. Once you think you are on your way. The voice prompt gives you a warm fussy that you are on hold for a human, you get another helpful voice de-recognition program that speaks of another 4 promps. Ignoring that will only waste more time. You must say Agent, (even though it won't tell you that until you ignore it for 3 passes). Once you do say "Agent" it starts over with "You must tell me what type of problem you are having so I can direct you to the correct agent".

Pros: Good service. Good customer service (if you can reach them)
Cons: Incredibly poor website. Unclear pricing.

I have digital cable (almost all channels), and high-speed Internet (premium package 6MB) services.

Although I have a few problems with the service, overall service is pretty good.

However, the website has the worst design I have ever seen. It is virtually impossible to get any information you are looking for. For example, look for a Cox location in Wichita. There are several. However none are listed on the website, including the HUGE building in OldTown (downtown Wichita). Even worse, try to find the cost of a Pay-Per-View program. Although you can get a partial schedule (it ignores some stations), you cannot get a price list unless you actually purchase it.

No wonder customer service lines are so busy. The answers that are easily placed on the website aren't there.

Pros: None !
Cons: To many to list !

Cox Broadband service was the worst company I have ever had from any company. Customer service in none existing. You call and you wait and wait just to be insulted by a tech that blames everything on your computer. I sincerely hope that Verizon runs Cox out of Fairfax County. Good Riddance !!!

Pros: Comparable packaging even to DirecTV (I have both), fast internet.
Cons: Slow customer service, lower channels not digital even with digital box.

My latest adventure with Cox forced me to complain to the BBB. Basically, a service technician came to my house to troubleshoot my internet service mysteriously dropping throughout the day. Even though my signal power readings were in spec, he recommended that I remove a splitter that I had in my house. Much to my surprise, I received a $50 charge the next month for this, which doubled my monthly bill. Cox refuses to refund it claiming that I declined the internal wiring insurance; which I did decline. However, my wiring was fine as stated by the tech before and after his visit. Also, the tech failed to notify me that his further troubleshooting would involve me getting billed, nor did he have me sign any service agreements for charges. At least the telephone companies tell you when you're about to get charged for troubleshooting.

Pros: Nothing of value received.
Cons: Surely phone and tech service.

For 12 years we have had TV reception issues with their poor service. The last three years it is poor service with the TV digital and high speed internet. We don;t have any options in our area.

COX just plain SUCKS. They don't care about service. They have an exclusive franchise with the cities around here.

Pros: Not sure, never will be a customer
Cons: add-on costs, rude customer service

Well, I was thinking about Cable when we move out to California. I called up Cox to get some pricing info. They want to charge $40-$50 to have someone come out and plug in my TV. I didn't want to pay for something I can do myself. Of course, the person on the phone said thats the only way I can get a cable box hooked up. I said I want to think about it, and he then asked if I wanted to set up an appointment. I said, if I want to set up something, I'll set it up online. He then, very rudely, said *whatever* and hung up. That made my decision very very easy. Looks like DirecTV has my business now.

Pros: Cable and highspeed internet quality is adequate
Cons: They may try to screw you out of every dollar possible.

I won't say don't deal with these guys, just keep your guard up when you do. Take the adversarial approach every step of the way because it is clear Cox is not trying to win any popularity contests. They are not your friends. Watch out for offers of "free" HBO for a month. They conveniently forget to mention that there is a sizable disconnect fee if you decide after a month that you don't want it. And they may try to slide Cinemax in as well, probably hoping you will forget the terms of the free month and think Max is free too. Of course, it's not. The reason I don't say 'don't deal with Cox' is because 1) you may not have a choice and 2) their cable and high speed internet quality is not bad. Just be prepared to fight with them.

Pros: Their name makes for easy jokes.
Cons: If you have any--ANY--other options, I suggest you pursue them.

The worst customer service ever--and that's saying someting these days.  They're rude, indifferent, and incompetent--quite a combination.  That aside, the actual product kinda sux too.  My internet service goes from a very respectable speed to a crawl whenever it feels like it: you pay for one thing, you get another (more often, the other).  Did I mention their incomprehensible website? 

Pros: Nothing
Cons: The whole service and equipment all together.

We had Cox service for almost 2 years now, and I can't say it has been easy. Customer service gets a star at its best, equipment is not the best(I have internet as well and the modem is not one of the best, goes out of connection on and off). Problems with the bill, hidden charges, and they put things to charge you on the bill when you don't even know that you are being charged.They do promotions, but you have to call bacj to cancel, not them. Otherwise, you end up with a charge. Argumentative agents on the phone, it takes forever to get un understanding through to them, they play damn and they act like is your fault for not paying attention. I am the customer, I pay the bill, they need to provide what we ask for, not what they want to give us.
Overall, a bad experience all around. I am on the verge of canceling and go Direct tv. They are cheaper and provide more incentive opportunities. I don't recomend Cox to anyone, a royal pain to deal with.

Pros: Good when everything works fine.
Cons: Do not care about availability of service.

What seem to be a minor problem, cox is taking more than 6 days to fix it. they do not car about customer or service ... ahen calling customer service, i always get a standard answer that men are working on it and it would be up soon..

Pros: nothing
Cons: will empty your pocket

All I can say is this cox cable is one of the biggest money-sucking hidden-charges-prone, so many other charges adding, useless sucker company which just want to make money, nothing for its customers.
If you think electric company are charging much, just join the cox and you would thank electric companies for rising fees at much slower pace than the big-sucker company cox is.
Feds should take a hold of the rate this company's rapidly rising charges policy.
I am done with them!

Pros: I simply can't think of one unless you just like bad service.
Cons: Terrible HD picture, slow internet, and constant mailings and phone calls to buy their services.

I find Cox Cable's services to be dreadful with both the internet and cable. The customer service is equally bad.  The harrass you on the phone and with constant mailings when you don't purchase all of their services.

Pros: NONE
Cons: SLOW, BREAKS, RUDE CUSTOMER SERVICE, BAD PICTURE/SOUND, HIGH COSTS, TAKE ADVANTAGE OF CUSTOMERS

If you want your cable box to cut out one to two times a day then Cox Cable is who you want to use.  Lets put it this way, Cox was the sole provider of cable for the apt complex I moved into in Northern VA when I moved here.  I broke my lease purely because I did not want to give Cox Cable anymore of my money!  I hope everyone heeds this warning.