202 ratings (194 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • Works very well in this area

    Jan 21, 2002 by
    Rated a Very Helpful Review
    Pros: Good service, clear picture, great channel selection, few problems
    Cons: Digital music channels could use some work

    Summary: I'm absolutely amazed at the number of negative reviews I've read here at Epinions about Cox Cable. Honestly, the service provided by Cox here in Northwest Arkansas has been fantastic. Perhaps, of course, the quality of Cox's cable service varies from ... read more

  • Overall pretty happy

    Aug 15, 2013 by
    Rated a Helpful Review
    Pros: Reliable service
    Good, friendly, LOCAL customer service
    Fast internet
    Cons: Slows considerably during busy periods
    Email very shaky

    Summary: I've had Cox TV/Internet/phone for at least 15 years.  It's been a rocky relationship.  The internet service at times has been terrible, but it's much better now.  It's hard to know how much of the problem is due to our being the last ... read more

  • I wouldn't trust what Cox tells you.

    Jul 1, 2013 by
    Rated a Helpful Review
    Pros: No pros.
    Cons: They keep changing their offers.

    Summary: Two or three times in past years, we received ads from Cox Communications about changing our phone service.  Each time, I wrote down all their information their phone reps gave, and each time I called back, their answers changed, so I just wasted my ... read more

  • Cox Cable

    Nov 4, 2012 by
    Not yet rated.
    Pros: I could not come up with any pros AT ALL!
    Cons: See review body.

    Summary: Unfortunatley  I have moved to where Cox is the only programming I have available to me. I am so disappointed in their program choices!They show the same shows over and over and over, and not new programs, but REPEATS!  I mean ... read more

  • Beware of fine print and bill charges! Do not go paperless!

    Oct 23, 2012 by
    Not yet rated.
    Pros: Sometimes only one in coverage areas and requires no roof mounted equipment
    Cons: Deceptive, abusive, hide behind consumer protection law loopholes.

    Summary: Beware of charges and fine print terms that are hidden in the pdf format of your bill! Do not go paperless!State of California Consumer Office has said they have no regulations for these cable companies. I quote the agency, "it is unfair that they ... read more

  • Terribly Unreliable Internet

    Sep 20, 2012 by
    Rated a Helpful Review
    Pros: None
    Cons: High latency
    Low download/upload speeds
    Very irratic behavior
    No interest in fixing the problem

    Summary: I have had constant problems with Cox internet. (I only subscribe to their internet service.)The latency is very bad. I often have to wait tens of seconds to a minute or two to load a web page. There are many "server not found" errors. When ... read more

  • Buyer beware!

    Sep 17, 2012 by
    Rated a Helpful Review
    Pros: Sometimes, the Internet actually works.  As in now, as I am submitting this review.
    Cons: Pretty much everything.

    Summary: TV: Picture freezes like I have not seen before, ever in my life, with any TV company. Incredibly poor quality. Pixelation, black screen, disapperaing sound, picture freezes. Every day. Think about it---every day! Company representatives either reset my ... read more

  • Cox is the worst TV/ Internet Provider I have had.

    Sep 11, 2012 by
    Rated a Helpful Review
    Pros: Very FAST Internet (usually)
    Installation man was VERY helpful and knowledgable.
    Cons: Awful telephone support.
    Rip you off on bundles.

    Summary: The customer service (other than installation) is terrible. I has gone to the cox store to start my service and I was told there were only two bundles I could get. One was $116/ month with $99 service charges and the other was $137/ month without service ... read more

  • Cox Cable and Internet: The lesser of several evils

    Sep 8, 2012 by
    Rated a Very Helpful Review
    Pros: Reliable service, slightly more affordable than other options
    Cons: DVR doesn't have much space, billing hasn't always been clear

    Summary: I'm the type of person who just generally doesn't think well of cable/satellite providers. Growing up with a local cable provider and then Dish Network, I've never found dealing with any of them to be a pleasant experience. I feel about the same when it ... read more

  • Rip off artists - don't trust or believe anything they tell you

    Aug 6, 2012 by
    Rated a Helpful Review
    Pros: When someone finds one, please let me know...I gave up already
    Cons: Erroroneous billing, frequent outages, misleading advertising, hidden costs, crappy signal

    Summary: I've had service for two that two months after signing up for a 'promotional' bundle, I've been billed over $600! The bundle was supposed to feature unlimited long distance (who pays for long distance anywhere anymore - you will if you ... read more

  • Poor customer service

    Jun 11, 2012 by
    Not yet rated.
    Pros: Internet: Dependable at least at 75% speed.
    Cons: Customer Service Reps (CSR) need more training and widen their scope.

    Summary: One several occasions, I have written e-mails to customer support and have made statements in Live Chat. Nothing happens in Live Chat to fix cox equipment or service issues. They will only see if there's something on a level 1 service that they can ... read more

  • They lie about cost- do not show up during 2 hour window

    Jun 29, 2011 by
    Rated a Helpful Review
    Pros: not many pros with this companny
    Cons: Do not believe quoted pricesThey do not show up during 2 hour window on service

    Summary: A salesperson called and said it would be $10 more per month to add cable to our internet and phone. We made an appointment for Friday from 10am-12 am for the install. Absolute no show- no one. When I called they gave a pathetic apology and rescheduled ... read more


    Jun 29, 2011 by
    Not yet rated.
    Cons: DON'T USE COX

    Summary: About a month and a half ago, I cancelled my service with Cox.  I went to the local store to return my DVR and have the service disconnected.  Little did I know, the person at the store failed to disconnect my service.  A week ago, my bank ... read more

  • Cox is the WORST !!

    Apr 6, 2011 by
    Rated a Helpful Review
    Pros: Fast Internet
    Cons: To many to count, bad customer service. They do not keep their promises.

    Summary: Cox is very unfair when it comes to billing. They keep raising the bill every month by a few dollars, they have awful customer service. They increase the billing when ever they need revenue, which seems to be ever other month. Cox made me ... read more

  • No Unpaid Solution for Harassing Calls with Cox Phone

    Apr 1, 2011 by
    Not yet rated.
    Pros: Excellent cable and phone service quality
    Cons: Don't ever become a victim; Cox will make you a poorer one

    Summary: Somehow a couple of criminals obtained my phone number; one of them is identifiable as a scammer on Google by searching his phone number (yes, they were dumb enough to give their numbers to me).One caller - this one from Los Angeles - claimed to ... read more

  • My Unfortunate Experience with Cox

    Mar 7, 2011 by
    Not yet rated.
    Pros: Good cable TV
    Cons: 1. unreliable Internet 2. awful customer service 3. Expensive, with hidden fees

    Summary: My experience using Cox has been a mixed bag, so to speak. When I first started using Cox around 6 years ago, they provided good cable TV, mediocre phone, and very nice Internet, especially compared to dial-up, which I had previously. However,this ... read more

  • I absolutely hate Cox Communications!

    Jan 12, 2011 by
    Rated a Helpful Review
    Pros: They provide the most up to date technology, data, and shows.
    Cons: They are extremely expensive and dont always have the best customer service.

    Summary:      Our family has used Cox communications for about 8 years now and we have had just about enough of it.  The only reason we have not gotten rid of them sooner is because there is no other cable provider that services this ... read more

  • Make sure to contact the better business bureau

    Nov 13, 2010 by
    Not yet rated.
    Pros: Picture Quality
    Cons: Customer Support

    Summary: I am writing you to notify your department of the horrible service that I received from Cox during the Pacquiao fight. To whom it may concern, I rarely purchase fights because of their price and the experience I have had in the past regarding ... read more

  • My unfortunate situation

    Oct 13, 2010 by
    Not yet rated.
    Pros: automatic pay, so they are prompt in taking money from you
    Cons: They promise high speed, powerboot in site and advertisements, but you won't get it

    Summary: I am stuck up with COX, because there is no other internet provider in my area. (Though I live in prime location of Tempe). Past few weeks I have slow internet speed(1Mbps), although they advertise all over about “Power boost technology” I ... read more

  • Cox Cable/Phone/Internet

    Aug 30, 2010 by
    Rated a Helpful Review
    Pros: Fairly consistent internet.
    Cons: Customer service and communication is poor and inconsistent for me.

    Summary: I had a cable/phone/tv installation scheduled with Cox. The agreement was that they would do a free install. Nobody showed up. A week later, Cox innacurately logged that it was a self-install. We call them back and they said they will send someone ... read more

  • Cox Cable (Herndon, VA)

    Oct 7, 2009 by
    Rated a Very Helpful Review
    Pros: Decent picture quality and channel selection
    Cons: Poor reliability, outages, throttling, and price for performance.

    Summary: I never thought it could happen, but I miss Comcast.  At first it seemed like it just might be my apartment, but after talking with several people the Herndon area is just pretty bad.  There are constant service interruptions, loss of ... read more

Showing 1-20 of 194 reviews
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