Insight

Pros: digital capabilities, games, movies
Cons: loss of service quite often, customer service stinks

Living in our city, we don't get a chance to pick our cable company. It's either Insight or we pay for satellite. But after dealing with Insight for 2 years now we are looking at buying a satellite . Even though with satellite we will lose most of the...

Pros: It's cable TV
Cons: Their customer service is "unique"

We moved to a new house in February '99. While trying to decide which service to get for our television viewing (cable vs. satellite) I called Insight Communications, the local cable provider, to ask questions. We had a very nice cable service in our old...

Pros: Good selection of channels, friendly service, continuous service without failure
Cons: Expensive

I have been a cable subscriber for 2 years and in that time I have had 3 providers. (Lexington, Kentucky). First was TCI, then Intermedia, then Insight. I have only had Insight 3 months, and I cannot really tell you a big difference in any of the others...

Pros: Quality Digital TV Reception; Easy Manipulation of the Controls/Box Settings
Cons: Lacking Internet Service; Unique Phone Representatives

I have had Insight Digital Cable TV and Digital Broadband service for several months, at the same lo ...

Pros: The Digital TV reception is pretty good.
Cons: Everything else with this company. Turn and run.

I've had Insight for over a year now and still do not receive the "family pack" channels. (only basic, while being charged extra per month) I've called their less-than-competent Customer Service to no avail. They tell me that they're working on it and ...

Pros: It's the only gig in town
Cons: expensive, slow, unreliable

Insight is the worst service I've ever had. It is also the most expensive. Problems I've had getting my connection to remain alive is incredible, bordering on ludicrous. Only thing one can depend on with Insight is the monthly bill. And the calls to ...

Pros: Service speeds and reliablility
Cons: Customer Service and wait times on tech support to come out to your house

I have had Insight Digital 3.0 Cable for the past year. The service was excellent. We never had our cable go out once and for the most part, the internet connection was always strong. However, Insight needs some serious attention in the customer service ...

Pros: None
Cons: Horrible Service

I live in a small town of about 10,000 people in Indiana. I have had cable for about 3 years and it has been with TCI first and then they switched to insight.

I think that the service is horrible with Insight and here is why.

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Pros: They have VERY good features
Cons: The cost is WAY too high!

Advertised as cheap, easy to navigate, and satisfying to all "your" viewing pleasures, Insight wasn't quite right! After purchasing this service, I quickly found that it was NOT cheap. Each month's service is over $30.00 and the installation...

Pros: good reception
Cons: Expensive and Horrible customer service.

There is 50 feet of cable above the ground on my front yard, and insight will not burry it. I have made numerous calls to their customer service, every time I call they say that they are sending someone to burry it, but never do.

its has been almost 2 months now. they dont give a damm.

Pros: Nothing that any other cable company in the US cant do.
Cons: Customer service is pathetic.
Faulty equipment.
Terrible orginization in the company.

I had Insight Cable and Internet for about a year. I had to deal with customer service serval times from cable lines going down to the modem completly dying. Their representitives are rude before I can even tell them whats wrong. When I moved I cancelled service and returned the cable modem. I was then sent another months bill and several months later a bill for the modem with them threatening me that their "Credit Protection Association" was going to "take all steps necessary to collect this debt". This is pitiful and a sad company. I would not recommend them to anyone seeking cable.