Insight

11 consumer reviews
Average Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • Can we say RIP OFF???

    Nov 29, 2000 by
    Rated a Very Helpful Review
    Pros: digital capabilities, games, movies
    Cons: loss of service quite often, customer service stinks

    Summary: Living in our city, we don't get a chance to pick our cable company. It's either Insight or we pay for satellite. But after dealing with Insight for 2 years now we are looking at buying a satellite . Even though with satellite we will lose most of the ... read more

  • Insight Customer Service VERY Poor

    Mar 28, 2008 by
    Rated a Helpful Review
    Pros: Service speeds and reliablility
    Cons: Customer Service and wait times on tech support to come out to your house

    Summary: I have had Insight Digital 3.0 Cable for the past year. The service was excellent. We never had our cable go out once and for the most part, the internet connection was always strong. However, Insight needs some serious attention in the customer service ... read more

  • Insight strikes out

    Mar 2, 2004 by
    Rated a Very Helpful Review
    Pros: It's the only gig in town
    Cons: expensive, slow, unreliable

    Summary: Insight is the worst service I've ever had. It is also the most expensive. Problems I've had getting my connection to remain alive is incredible, bordering on ludicrous. Only thing one can depend on with Insight is the monthly bill. And the calls to ... read more

  • TV would be alright, if I would ever get what I ordered.

    Dec 28, 2003 by
    Rated a Very Helpful Review
    Pros: The Digital TV reception is pretty good.
    Cons: Everything else with this company. Turn and run.

    Summary: I've had Insight for over a year now and still do not receive the "family pack" channels. (only basic, while being charged extra per month) I've called their less-than-competent Customer Service to no avail. They tell me that they're working on it and ... read more

  • Insight Communications TV and Broadband Cable Service

    Aug 26, 2003 by
    Rated a Very Helpful Review
    Pros: Quality Digital TV Reception; Easy Manipulation of the Controls/Box Settings
    Cons: Lacking Internet Service; Unique Phone Representatives

    Summary: I have had Insight Digital Cable TV and Digital Broadband service for several months, at the same lo ... read more

  • Don't Subscribe to Insight

    Oct 26, 2000 by
    Rated a Helpful Review
    Pros: None
    Cons: Horrible Service

    Summary: I live in a small town of about 10,000 people in Indiana. I have had cable for about 3 years and it has been with TCI first and then they switched to insight. I think that the service is horrible with Insight and here is why. ... read more

  • You can't judge a cable company by their IQ? Or can you?

    Feb 8, 2000 by
    Rated a Very Helpful Review
    Pros: It's cable TV
    Cons: Their customer service is "unique"

    Summary: We moved to a new house in February '99. While trying to decide which service to get for our television viewing (cable vs. satellite) I called Insight Communications, the local cable provider, to ask questions. We had a very nice cable service in our old ... read more

  • Insight: what's not in sight is how high their prices will end up

    Jan 11, 2000 by
    Rated a Very Helpful Review
    Pros: Good selection of channels, friendly service, continuous service without failure
    Cons: Expensive

    Summary: I have been a cable subscriber for 2 years and in that time I have had 3 providers. (Lexington, Kentucky). First was TCI, then Intermedia, then Insight. I have only had Insight 3 months, and I cannot really tell you a big difference in any of the others ... read more

  • I'll give you Insight, alright!!!

    Nov 29, 1999 by
    Rated a Helpful Review
    Pros: They have VERY good features
    Cons: The cost is WAY too high!

    Summary: Advertised as cheap, easy to navigate, and satisfying to all "your" viewing pleasures, Insight wasn't quite right! After purchasing this service, I quickly found that it was NOT cheap. Each month's service is over $30.00 and the installation ... read more

  • Express Customer Reviews

  • Terrible Service

    Sep 6, 2009 by
    Rated Show
    Pros: Nothing that any other cable company in the US cant do.
    Cons: Customer service is pathetic.
    Faulty equipment.
    Terrible orginization in the company.

    Summary: I had Insight Cable and Internet for about a year. I had to deal with customer service serval times from cable lines going down to the modem completly dying. Their representitives are rude before I can even tell them whats wrong. When I moved I cancelled ... read more

  • Horrible Customer service

    Jun 26, 2007 by
    Rated Show
    Pros: good reception
    Cons: Expensive and Horrible customer service.

    Summary: There is 50 feet of cable above the ground on my front yard, and insight will not burry it. I have made numerous calls to their customer service, every time I call they say that they are sending someone to burry it, but never do. its has been almost 2 ... read more

Showing 1-11 of 11 reviews
 


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