Time Warner Cable

Pros: TW offers great services! 
Cons: Too many people with different prices.   
Need people to listen and sincerely help the customers.

For one year we had Internet and phone service....EXCELLENT from day one...no problems...just EXCELLENT.A year later, we decided to add cable.  It was a nightmare from talking to different agents to get the cost...to the technicians to ...

Pros: They have extremely knowledgable customer service reps in Canada (but they suck everywhere else).
Cons: Absolutely no consistency in training. 
Unable to bill correctly.

We recently bought a Tivo, which required us to get a dual cable card from TW so that we could watch and record shows.  Literally all they had to do was stick the card in the slot on the Tivo unit and call to have TW pare the system.  They ...

Pros: none for me
Cons: poor customer service, unwilling to help resolve this issue.

Time Warner Cable is sending me bills for cable service when I do not have a TV, and I don't even live at the address of service. This is not only unacceptable, it is completely ridiculous. I have spoken to several of Time Warner's customer service ...

Pros: no pros
Cons: glitchy hardware, horrible customer service, instillation issues

i have no idea what service everyone else is reviewing, but i've had nothing but issues with time warner cable in los angeles.  i've had to replace the cable box and remote 6 times.  i have the dvr and it glitches when watching a recorded ...

Pros: Time Warner Cable is the only company providing service in my area of Brooklyn, NY
Cons: PLEASE STOP TWC' MONOPOLY AND BAD CUSTOMER SERVICE

I Live in a New Building in Williamsburg, NY. Having no choice but TWC in this area of Brooklyn, I signed up for internet access ONLY. One week ago the service went down. I have spoken to People in India, Philipines, Toronto and Costa Rica who haven't ...

Pros: Cheaper than the others.
Consistency, everything is poorly designed.
Cons: Remote Control system is the worst I have
ever seen in 20 yrs of TV..

If you are used to Direct TV, and enticed like I was to go with Time Warner Cable, give it real thought..  Yes, you will save money by bundling..  I can safely say each of the three components, telephone, internet & cable are all of ...

Pros: Good selection
Cons: Over-priced, horrible service

I have had TimeWarner Cable and Internet service for 6 months now, and the cable has never worked properly.  We had more service techs out here than I could count on one hand in the first 3 months and even when they finally said it was a problem ...

Pros: nice enough customer service
Cons: unreliable

It's hard to write this review because for the first 2 years we've had time warner, we have had excellent service and very few problems. However, since we got the HD channels, it seems that every week we find ourselves rebooting the cable box again. ...

Pros: One company
Cons: One Company

About six months ago my husband decided to save money by switching to the Time Warner digital package. For only $99.00 per month we could have digital cable TV on all our TV's, High speed internet and digital phone service. Sounds good right? Well if ...

Pros: Only their Internet service is worth the price.
Cons: Hidden costs; poor customer service; shady sales personnel

Anyone who is using Time-Warner for anything other then Internet must have money to burn or they just like being taken for a ride. TW took over our cable, internet and telephone from Comcast. It didn’t take long for changes to take place and they ...

Pros: Good television picture
Cons: Horrible Customer Service and bad company policies!

We were happy with Comcast Cable, had them for 10 years, then one day we get a letter saying that Time Warner has bought them out and will be taking over our service. Things still worked about the same for another month until they started taking over ...

Pros: Nothing Even having cable is not worth it!
Cons: Everything! Bad service, quality, prices, packages, employees.

I must say that my experience with Time Warner Cable has been a pain in my neck from the beginning! First of all, setting everything up is a nightmare. I had to call the company and put up with a woman who could not tell me the options that TWC offered. ...

Pros: Not known to actually cause cancer or venereal disease, local channels mostly clear.
Cons: Wretched reception and reliabilty, customer "service" able to cause ulcers and hypertension.

Time-Warner is soon to be no more in the Houston market, becoming Comcast instead. Most of us who have it have called it quite a few other things already, none of them particularly flattering and some unsuitable for a family-viewed review. My over-all ...

Pros: At least the cable doesn't go out any more
Cons: Total package monthly bills over $140 are painful. Pixelated pictures perturb.

I've used Time Warner Cable (TWC) for my entire New York City lifespan - nearly ten years now. Being a cable company, Time Warner has been a headache for much of my time spent with them, but through the glories of deregulation, not only have my options ...

Pros: Lots of new channels since the Adelphia takeover
Cons: The price has gone up more than $40 to compensate

(Please be sure to read the UPDATE at the bottom of the review.) I live in a city in Kentucky that, until recently, was (under)served by Adelphia Communications. With the Adelphia bankruptcy, our city's system was purchased by Time Warner. ...