Time Warner Cable

Pros: Fox News TV & TLC
Cons: Everything else, especially customer service

Time Warner Cable has absolutely the worst customer service in Los Angeles. Rude, clueless, unhelpful. I was double billed by Time Warner, called to complain and got bounced from one employee to another. Finally gave up. Later that month, received a...

Pros: Great Picture is very good, especially the High Definition one.
Cons: Service is the worse than you can imagine, it is really really bad.

We moved into our new house in mid May of this year. The cable, phone and Internet were installed by Time Warner Cable. We have had the company out at least 6 times because of equipment problems. Now we purchased a new TV and asked TWC to install an ...

Pros: Fastest online access; good functionality on digital service
Cons: NO investment in customer service - indifferent and sometimes rude behavior

While the speed of RoadRunner is great and the convenience is fantastic, that's all I can say about it. The customer service at Time Warner is its biggest drawback. The main problem seems to be that Time Warner does not spend much on training or ...

Pros: easier than satellite
Cons: Prices are astronomical. Out of all kilter with what cable TV ought to cost.

After doing all my research, I have decided against subscribing to TW Cable in Austin. The prices are absolutely through the roof and no willingness to settle for fewer channels lowers the bill unless you want *only* the free channels and public access...

Pros: Cable Broadband, which you can get with any cable company.
Cons: Customer Service. frequent down time. Price. Business practice.

Time Warner broadband is expensive compared to Earthlink and other companies. Their roadrunner is down almost every singles night for an hour or two. And to schedule an appointment for service calls, or to hook up the service is often a feat in itself,...

Pros: What is there to praise?
Cons: Did I mention everything?

Time Warner unfortunately has monopoly in my area, and they know it. Ever since they bought out the other company in town, my internet bill has skyrocketed even though at the beginning of the switch-over, Time Warner sent letters boasting they're going ...

Pros: Not much
Cons: Price, customer service, cable box

I've had Time Warner for about 6 months now. Each of my bills keeps going up a few dollars a month when I still have the same stuff that I had the month before. They are slowly taking more and more. I have digital cable that costs $444 a month. It ...

Pros: Many channels, most of them junk.
Cons: The worst customer service known to mankind. Lousy HDTV lineup.

Living in New York City, I have a choice of getting cable service from Time Warner, or getting several dozen channels of static. Because of all of the tall buildings, there is no over the air reception and satellite dishes aren't practical, so Time ...

Pros: at least they didn't make me stay up all night waiting for the tech
Cons: November 22 was a beautiful day here in NYC. TWC wasted the day for me.

I'm trying to get high-speed Internet service through TWC. After making an appointment 6 weeks in advance, confirming the appointment three times, and patiently waiting through the four-hour appointment window, no technician arrived to install a cable ...

Pros: They have extremely knowledgable customer service reps in Canada (but they suck everywhere else).
Cons: Absolutely no consistency in training. 
Unable to bill correctly.

We recently bought a Tivo, which required us to get a dual cable card from TW so that we could watch and record shows.  Literally all they had to do was stick the card in the slot on the Tivo unit and call to have TW pare the system.  They ...

Pros: Ease of use when it feel's like working,Has all Channels available.
Cons: Very Bad Repair service,Not enough personal to do complaints.Weak Signal.

Time Warner does not seem to care if you stay A customer or not. All of my neighbor's have left the Cable for the Dish. I am about the last hold out as I was going to get their road runner package.I was hoping that they would eventually repair my cable...

Pros: It sounds good Time Warner Digital Cable
Cons: no all day movie tickets

I am seriously considering returning to my regular cable service. This so called better digital service is a total waste of money. Every couple of days i have to so- call reboot my box so the service will work. trying to reach a live customer service rep...

Pros: can get fast internet service with it
Cons: poor customer service

Ok, so whatever happened to the customer is always right. We've had more problems with this company in the last year than most people do with their in-laws. First our roadrunner service goes so stinkin' slow that we might as well get a modem. They...

Pros: inexpensive
Cons: available in selected areas

Time Warner Cable is an excellent service. They provide a wonderful TV line-up and an excellent internet service called Road Runner. This service is a cable internet service that only runs $40 a month. You can now order a special package deal that is...

Pros: none for me
Cons: poor customer service, unwilling to help resolve this issue.

Time Warner Cable is sending me bills for cable service when I do not have a TV, and I don't even live at the address of service. This is not only unacceptable, it is completely ridiculous. I have spoken to several of Time Warner's customer service ...