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- Express Reviews
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Rated Show by the Epinions community Dec 14, 2006
Pros: No long term contract
Cons: Shocking customer and technical service. Both cable & internet signals go off at regular intervals.
Summary: TW simply has shocking Customer Service. Actually, more accurate to say they have zero customer service in Houston! 1 week, 4 calls and 5 people later I still have a non-working DVR, and they cut my cable & internet service when I specifically asked them
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Rated Show by the Epinions community Nov 15, 2006
Pros: Picture quality
Cons: Time Warner doesn't know the meaning of Customer Service
Summary: Everything else is fine, But there Customer Service is sorely lacking. It just doesn't exist. I guess that's to be expected with a monopoly. When I think of Time Warner and Customer Service in the same thought I think of words like atrocious and
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Rated Show by the Epinions community Nov 3, 2006
Pros: Are you kidding me
Cons: EVERYTHING
Summary: I write this as I am now sitting for the 3rd day waiting on someone so show up to fix my cable which has been out for the last 12 Days. So far they are already 2 hours over the window for today. The never even showed the first 2 times This is by far
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Rated Show by the Epinions community Sep 16, 2006
Pros: more HD channels than RCN
Cons: horrible experience with installation
Summary: I currently have RCN digital cable television and high-speed internet service. Generally they've been good to deal with, but I've had a few problems irritating enough to look into alternatives. I've had difficulties getting the paperless statement
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Rated Show by the Epinions community Sep 9, 2006
Pros: None.
Cons: Bad service, bad attitude, too expensive.
Summary: Time Warner offers the most pathetic customer support I have ever encountered. They mixed up my order with another customer, and refused to come to my house after discovering their mistake. They wanted to open a new work order, and send someone three
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Rated Show by the Epinions community Jul 25, 2006
Pros: Absolutely nothing.
Cons: Too many for words. Poor automated phone service. Poor customer service. Poor technician service.
Summary: Time Warner Cable has just about the worst customer service I've ever experience. In my neighborhood in NY, Time Warner Cable has a monopoly on cable service. For the last 10 years, I've had cable about half the time, usually getting so fed up with
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Rated Show by the Epinions community Jul 14, 2006
Pros: When Time Warner is working, it's great.
Cons: Piss poor customer service and tech support.
Summary: Not to long ago, Time Warner cable, Road Runner and the phone went down for a week. We were all told we would be credit for those days, which we were not. Did you know that the employees at Time Warner gets digital cable and Road Runner for free
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Rated Show by the Epinions community Dec 6, 2005
Pros: When the service actually works it's very clear. The Digital Video Recorder is great.
Cons: The wait time on hold is absolutely terrible.
Summary: I've been a subscriber to Time Warner Cable since the early 90's. Things were fine until I switched to Digital Cable. It's been a NIGHTMARE every since. Try to get a customer service rep on the phone in a reasonable amount of time. I've been on hold
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Rated Show by the Epinions community Nov 22, 2005
Pros: none
Cons: very un-reliable
Summary: I recently got Time Warner out of my house. God knows I tried to love them but they provided the worst service, all over their phone connections, that one could imagine. The cable part was OK, and Road Runner was adequate, but the digital phone never
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Rated Show by the Epinions community Sep 29, 2005
Pros: NONE!!!
Cons: EVERYTHING!!!
Summary: I can't describe how much I hate Time Warner Cable (Chapel Hill, NC). I hate them with so much passion. Their equipment is so crappy and their tech support is the same. Besides their increasing rates, they blamed the cable problems I was having on my
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Rated Show by the Epinions community Aug 24, 2005
Pros: Nothing, and I mean nothing
Cons: the mere fact that they exist.
Summary: For three years we have been trying to have TWC fix our reception so that we have a clear picture. We also have our internet service through TWC but with their amazing high speed internet we have a slower connection than our dial-up neighbors. Missed
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Rated Show by the Epinions community Jul 24, 2005
Pros: One bill for cable, phone and internet.
Cons: PAINFULLY internet service. Worthless phone service.
Summary: The phone service is horrible. When it drops, it's down for 8-12 hour at a time. Along with your digital phone, your Road Runner service drops. Calling customer service during phone outages is ridiculous-at-best. First, they promise a 2 hour+ wait,
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Rated Show by the Epinions community Jul 7, 2005
Pros: digital cable...that is, if you really want it.
Cons: Have to rent one of their huge "boxes", too many stupid channels, too expensive!
Summary: I had their basic cable for years and one HBO channel for $15 extra a month (rip-off), and I liked it. Then they come along and disconnect my HBO because I don't want to use one of their large boxes sitting on my tv. THAT'S IT! They are forcing us to
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Rated Show by the Epinions community Apr 20, 2005
Pros: NONE
Cons: Does Not Work
Summary: Since 12/04 it is now 04/05 and I have had Time Warner HDTV and DVR and it has not worked with out picture and sound issues reoccuring every time I watch. I have had 8 trouble calls, 5 new DVRs and 4 escalations of service calls, and it still does not
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Rated Show by the Epinions community Mar 28, 2005
Pros: Super-fast, reliable Internet connection. Excellent quality standard (analog) cable service.
Cons: Cable packages force purchase of lots of unwanted channels.
Summary: As one person who complained for years about Time Warner cable service in Milwaukee, Wisconsin, it seems only fair to counter that now that my experiences with the company over the past year and a half have been uniformly excellent. The last service guy
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Rated Show by the Epinions community Mar 25, 2005
Pros: None
Cons: Poor customer service with long waits and irritating music.
Summary: I signed up for Time Warner's high speed cable service. I wanted this service in the name of my girlfriend. Along the way Time Warner goofed up and opened the service in my name instead. I politely called up and asked for the name on the account to be
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Rated Show by the Epinions community Feb 26, 2005
Pros: Very cheap compared to Time Warner!
Cons: Only on Northwest side of town!
Summary: Time Warner Cable, although decent channel lineup and customer service (compared to Paragon, it's predecessor), is way too expensive! I've had Grande Communications for the last year and it comes bundled with long distance service, High speed internet,
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Rated Show by the Epinions community Jan 21, 2005
Pros: I like the DVR capability
Cons: The remote control is a piece of junk
Summary: I have had this service for 2 weeks now and have had nothing but trouble with the remote and/or box. This time the remote is broken (according to customer service, it's possible that it just broke out of the blue, which is what did happen; how does a
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Rated Show by the Epinions community Dec 23, 2004
Pros: Great intro price. High speeds (when available)
Cons: Horrible service when there is a problem. Long delays.
Summary: After having high speed internet service provided by Bell South, Comcast cable, and Time Warner, I can say that Time Warner is the absolute worst. In approximately 45 days of "service" we have had 2 - 7 day outages, several times when the internet
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Rated Show by the Epinions community Jul 12, 2004
Pros: none, very costly! network seems to large to support!
Cons: lack of: help,skills,immediate problem resolution, off hours support sucks, holiday support,network support.
Summary: Very bad support for the broadband on the weekends and off hours. I was connected to national help desk, but if you have a slow blinking or non existent cable light they cant help. And how can you see if you have an outage in your area with accessing the
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