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Rated a Helpful Review by the Epinions community
Jan 20, 2009
Pros: Time Warner Cable is the only company providing service in my area of Brooklyn, NY
Cons: PLEASE STOP TWC' MONOPOLY AND BAD CUSTOMER SERVICE
Summary: I Live in a New Building in Williamsburg, NY. Having no choice but TWC in this area of Brooklyn, I signed up for internet access ONLY. One week ago the service went down. I have spoken to People in India, Philipines, Toronto and Costa Rica who haven't ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 26, 2008
Pros: Cheaper than the others.
Consistency, everything is poorly designed.
Cons: Remote Control system is the worst I have
ever seen in 20 yrs of TV..
Summary: If you are used to Direct TV, and enticed like I was to go with Time Warner Cable, give it real thought.. Yes, you will save money by bundling.. I can safely say each of the three components, telephone, internet & cable are all of ... read more
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Rated a Helpful Review by the Epinions community
Nov 17, 2008
Pros: Good selection
Cons: Over-priced, horrible service
Summary: I have had TimeWarner Cable and Internet service for 6 months now, and the cable has never worked properly. We had more service techs out here than I could count on one hand in the first 3 months and even when they finally said it was a problem ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 13, 2008
Pros: nice enough customer service
Cons: unreliable
Summary: It's hard to write this review because for the first 2 years we've had time warner, we have had excellent service and very few problems. However, since we got the HD channels, it seems that every week we find ourselves rebooting the cable box again. ... read more
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Rated a Helpful Review by the Epinions community
Jan 23, 2008
Pros: One company
Cons: One Company
Summary: About six months ago my husband decided to save money by switching to the Time Warner digital package. For only $99.00 per month we could have digital cable TV on all our TV's, High speed internet and digital phone service. Sounds good right? Well if ... read more
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Rated a Helpful Review by the Epinions community
Jan 8, 2008
Pros: Only their Internet service is worth the price.
Cons: Hidden costs; poor customer service; shady sales personnel
Summary: Anyone who is using Time-Warner for anything other then Internet must have money to burn or they just like being taken for a ride. TW took over our cable, internet and telephone from Comcast. It didn’t take long for changes to take place and they ... read more
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Rated a Very Helpful Review by the Epinions community
Dec 6, 2007
Pros: Good television picture
Cons: Horrible Customer Service and bad company policies!
Summary: We were happy with Comcast Cable, had them for 10 years, then one day we get a letter saying that Time Warner has bought them out and will be taking over our service. Things still worked about the same for another month until they started taking over ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 12, 2007
Pros: Nothing
Even having cable is not worth it!
Cons: Everything!
Bad service, quality, prices, packages, employees.
Summary: I must say that my experience with Time Warner Cable has been a pain in my neck from the beginning! First of all, setting everything up is a nightmare. I had to call the company and put up with a woman who could not tell me the options that TWC offered. ... read more
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Rated a Very Helpful Review by the Epinions community
Jun 2, 2007
Pros: Not known to actually cause cancer or venereal disease, local channels mostly clear.
Cons: Wretched reception and reliabilty, customer "service" able to cause ulcers and hypertension.
Summary: Time-Warner is soon to be no more in the Houston market, becoming Comcast instead. Most of us who have it have called it quite a few other things already, none of them particularly flattering and some unsuitable for a family-viewed review. My over-all ... read more
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Rated a Very Helpful Review by the Epinions community
May 22, 2007
Pros: At least the cable doesn't go out any more
Cons: Total package monthly bills over $140 are painful. Pixelated pictures perturb.
Summary: I've used Time Warner Cable (TWC) for my entire New York City lifespan - nearly ten years now. Being a cable company, Time Warner has been a headache for much of my time spent with them, but through the glories of deregulation, not only have my options ... read more
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Rated a Helpful Review by the Epinions community
Mar 6, 2007
Pros: Lots of new channels since the Adelphia takeover
Cons: The price has gone up more than $40 to compensate
Summary: (Please be sure to read the UPDATE at the bottom of the review.) I live in a city in Kentucky that, until recently, was (under)served by Adelphia Communications. With the Adelphia bankruptcy, our city's system was purchased by Time Warner. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 8, 2007
Pros: Internet Speed. Phone quality- Battery Backup! TONS of channels great quality. Super price.
Cons: None.
Summary: So I had WideOpenWest (WOW) for 15 years, and i wasnt wowed. At all. Especially when in early 06 I bought a new widescreen HD Sony TV. Half my WOW channels looked way worse than an antenna. Lines through 6 and 4, and all the HD channels looked terrible, ... read more
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Rated a Helpful Review by the Epinions community
Jan 29, 2007
Pros: None. DONT BELIEVE THE 5 STAR REVIEWS, THEY ARE WRITEN BY PEOPLE EMPLOYED BY TIMEWARNERCABLE!
Cons: Expensive. Internet Connection NEVER EVER reliable, constantly drops. Customer Service extremely poor. DO NOT BUY!
Summary: Time Warner Cable Broadband service (or RoadRunner) has been one of the most frustrating experiences I've ever had. In Southern California, we used to have Adelphia as our cable and internet provider, but recently Time Warner Cable took over and ever ... read more
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Rated a Helpful Review by the Epinions community
Jan 22, 2007
Pros: TV signal is good, when it works.
Cons: Too many outages and steps to resolve are painful at best.
Summary: (I've had Time Warner cable for less than 3 months) 1st Incident Time Warner sends a contractor out to set up Digital Cable and the technician is there for 6 hours. All he had to do was set up cable in the living room and he couldn't even handle ... read more
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Rated a Helpful Review by the Epinions community
Jan 13, 2007
Pros: They have customer service representatives that answer the phones, after 23 minutes.
Cons: See my review. The company has a monopoly and the customer doesn't matter.
Summary: Time Warner Cable is the worst cable provider available in the Los Angeles area and unfortunately the only cable provider. Their service is always crashing and there are many technical interruptions with their programming. On a daily basis I will receive ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 11, 2007
Pros: Not much
Cons: Price, customer service, cable box
Summary: I've had Time Warner for about 6 months now. Each of my bills keeps going up a few dollars a month when I still have the same stuff that I had the month before. They are slowly taking more and more. I have digital cable that costs $444 a month. It ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 16, 2006
Pros: What is there to praise?
Cons: Did I mention everything?
Summary: Time Warner unfortunately has monopoly in my area, and they know it. Ever since they bought out the other company in town, my internet bill has skyrocketed even though at the beginning of the switch-over, Time Warner sent letters boasting they're going ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 28, 2006
Pros: Great Picture is very good, especially the High Definition one.
Cons: Service is the worse than you can imagine, it is really really bad.
Summary: We moved into our new house in mid May of this year. The cable, phone and Internet were installed by Time Warner Cable. We have had the company out at least 6 times because of equipment problems. Now we purchased a new TV and asked TWC to install an ... read more
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Rated a Helpful Review by the Epinions community
Oct 17, 2006
Pros: Great up-time and helpful customer support
Cons: The DVR unit only records around 25 hours
Summary: I have used the PLUS package for over two years now, including the HBO and Cinemax with on-demand service. I also used their DVR service. Service works fine 99% of the time. On only 1 occasion did I order an on-demand Pay Per View, and since there ... read more
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Rated a Helpful Review by the Epinions community
Sep 2, 2006
Pros: Average service - when it works, which isn't often
Cons: Service outages, and absolutely horrible customer service
Summary: Documented below is a log of my 2+ week saga to have Time Warner fix my phone and internet service. Over the years I have encountered both good and bad customer service, but I can honestly say that this is the worst customer service I've ever ... read more
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