Time Warner Cable

381 ratings (368 Epinions reviews)
Epinions Product Rating: OK
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30
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38
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50
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82
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    Highest Rated Consumer Review by the Community

  • How Does Time Warner Cable TV Compare to Comcast and AT&T U-verse?

    Jul 17, 2011 by henry_thoreau is a Top Reviewer on Epinions in Electronics
    Rated a Very Helpful Review
    Pros: Dependable, high-quality video/audio. Nice (albeit primarily text) on-screen "Guide."
    Cons: (Vis-à-vis U-verse): Costlier. Can’t simultaneously watch/record/store as many shows. No "picture-in-picture." Less extensive on-screen "Guide."

    Summary: Also see: A Consumer's Guide to AT&T U-verse.Also see: How Does Comcast (Cable TV) Compare to AT&T U-verse?Prefatory note ... read more

  • Poor Equipment and even worse service

    Jan 8, 2014 by
    Not yet rated.
    Pros: none
    Cons: shotty equipment, poor customer service over the phone, inability to help customers resolve issues

    Summary: Is there a negative star rating I can give because they don't even deserve one star! In order to receive the high speed internet that I pay for I had to buy another modem since them on provided did not function properly and they refused to replace it. ... read more

  • Impossibly Bad Customer Service, and getting worse

    Oct 2, 2013 by
    Rated a Helpful Review
    Pros: Service is decent when it happens to work

    Outages are usually only a few hours
    Cons: Numerous outages


    Support is hard to reach, clueless, and never seems to care.

    Summary: Time Warner Cable bought out Insight Communications -- they have managed to ALMOST maintain the service that Insight was providing, but their so-called Customer Service is a bad joke - and actually getting worse.Time Warner seems to almost ... read more

  • Distateful customer service from TWC customer service despite an error on their part.

    Aug 7, 2013 by
    Not yet rated.
    Pros: Had no complaints till yesterday. more programmes should be taped for same timing.
    Cons: Extremely callous and disappointing customer service especially for an error committed by TWC.

    Summary: I have been a TWC user for over a year and had a package deal which included Zee TV (channel 564) for $ 99.99/month. 3 months ago, i subscribed for Willow TV as an additional channel for which i paid $ 9.95 (channel 571). Since Willow TV proved to be ... read more

  • BEING HELD HOSTAGE

    Feb 10, 2013 by
    Rated a Helpful Review
    Pros: None
    Cons:  No service.

    Summary: I've read the reviews and haven't seen one like this.My mother has never had service with TW.  She has owned her condo since 1977, hasn't lived in it for the past 24 years.  My sister lived there for several years and had TW. ... read more

  • Worst cable TV experience!

    Jan 13, 2013 by
    Rated a Helpful Review
    Pros: none
    Cons: Lousy customer service.

    Lousy TV quality. 

    Summary: Worst experience in cable TV! Digital Cable TV from Time Warner was a disaster.  The picture froze every few minutes, it recorded random shows on random channels rather what was programmed.  When I called customer service, someone with an ... read more

  • Time Warner cable out for their own profit, doesn't care about the customer.

    Dec 10, 2012 by
    Rated a Very Helpful Review
    Pros: Can't really say any
    Cons: Customer service sucks, not reliable, fail to keep appts.

    Summary: I have been a Time Warner customer for over 13 yrs.  All I can say is that the prices kept going up even w/ the bundles. YES I have all 3: phone, internet and TV. The services and packages have become less and less reliable. We have been having tons ... read more

  • Run away from Time Warner!

    Dec 8, 2012 by
    Rated a Helpful Review
    Pros: Cheaper than Verizon
    Cons: Fails frequently

    Customer service is abysmal

    Summary: This is my first review ever.  Only Time Warner have provided me with such truly terrible service that I am moved to write a review.  IMy digital phone stopped working (again - 3rd time in 2 weeks) Thursday morning.  They said they ... read more

  • Very poor service

    Nov 4, 2012 by
    Not yet rated.
    Pros: No contract
    Cons: Poor customer service
    Poor picture quality
    Poor installation
    $112 a month for cable and internet

    Summary: I ordered TIme Warner internet and cable service to get me by until I moved into my new house. Boy did I screw up when I did this! First off they will lie to you from the beginning. I was told my bill was going to be $80 a month. I got my bill and it was ... read more

  • Horrible customer service

    Oct 9, 2012 by
    Not yet rated.
    Pros: Internet is fastest around.
    Cons: Customer service is the worst I have ever seen.

    Summary:   We first purchased Time Warner Cable because it is one of the only cable/internet providers for our area and they have the fastest internet around. Over time we started to get frustrated with the low quality of the cable. It was always getting ... read more

  • Horrid Customer Service

    Sep 20, 2012 by
    Rated a Helpful Review
    Pros: None
    Cons: TimeWarner has no regard for its customers, and forces them to "rent" junk equipmentfor exorbitantfees.

    Summary: I signed up for Time Warner service last week.  Today I recieve a phone call stating that they have very important information about my account.  I actually answered the call, this was not a voicemail, and a pre-recorded voice told me that it ... read more

  • Poor customer service

    Sep 18, 2012 by
    Rated a Helpful Review
    Pros: nothing
    Cons: poor customer service, late show up and careless notetaking

    Summary: My building has only Time Warner. I am in Western New York state. I have no choice. I heard the other choice is even worse.  I am not happy with the service by Time Warner. I called yesterday to set up Internet in my apartment. ... read more

  • Time Warner Cable

    Sep 4, 2012 by
    Rated a Helpful Review
    Pros: none
    Cons: bad customer service
    internet goes in and out
    cable box always has problems

    Summary: I recently purchased a home and decided to go with time warner cable. Turned out to be the worst decision possible. to begin no one showed up on the day of the install and i got a call at 10:30 that night to rescedual. when they finally did show up i got ... read more

  • Time Warner Cable

    Sep 1, 2012 by
    Rated a Helpful Review
    Pros: The HD channels are nice & I do enjoy the video on demand
    Cons: The service is not reliable & after the promotional period the price increases substantially

    Summary: If Time Warner Cable wasn't the only cable provider I could get I wouldn't use them. Their service is constantly going out on the cable tv & the cable internet. I have to reset either my cable box or my modem almost every day. I've gone ... read more

  • Incompentency at its very best

    Aug 18, 2012 by
    Rated a Very Helpful Review
    Pros: Hmmmm?
    Cons: Customer service

    Installation

    Service
       

       

    Summary: I recently moved to a home where Time Warner is really the only choice (no ATT Uverse coverage).  I signed up for the Cable, Phone and Internet special bundle at 89.99.  Of course, by the time you add the DVR and Wi Fi, it's up to $150+.  ... read more

  • Technicians are no show most of time

    Aug 8, 2012 by
    Rated a Helpful Review
    Pros: Customer service usually fixes problems
    Cons: Fayetteville,NC techs no shows for scheduled appts continuously very poor service

    Summary: I must say for the last year technicians from the Fayetteville office have gone down the tubes. You schedule appts and they dont show up so you have to go through process all over again. Was on phone with office and technician was supposedly out in front ... read more

  • Worst Internet

    Jul 29, 2012 by
    Rated a Helpful Review
    Pros: None. The "representatives" are rude, and liars. 

    At least they represented their company correctly.

    Jerks.
    Cons: Already mentioned above.

    Summary: Constant disconnections every single day. Customer service is dishonest when it comes to the reasons why it was disconnecting, it was obviously due to their terrible service. Ugh. As most of my colleagues know, I'm an online gamer and having the ... read more

  • Don't Ever Move

    Jul 1, 2012 by
    Rated a Helpful Review
    Pros: -Decent internet speed for a decent price
    Cons: -Horrible customer service
    - Never get help if you have a problem
    -Internet speed is variable

    Summary: After calling to simply have my service moved to a new apartment I spent an hour on the phone with someone who could barely speak English. She continued to ignore the fact that I only wanted to move and went through all of the drawn out promotions that I ... read more

  • Time Warner Continuously Disappoints

    Jun 21, 2012 by
    Not yet rated.
    Pros: Nothing
    Cons: Read the review, 15 words isn't enough.

    Summary: We pay an absurd amount for cable and internet. Our bill is around $140/mo. and they continue to throw in erronious charges month after month. When we moved in to our apartment two years ago it was around $110 and now, with no new subscriptions, it's at ... read more

  • Beats Uverse (by a long shot) & Direct TV

    Jun 12, 2012 by
    Rated a Helpful Review
    Pros: - Service
    - Cost
    - Packages
    Cons: - User interface

    Summary: To date I have used 3 different cable/Internet providers. I will spare you my nightmare U-verse story and I will stick with Time Warner.I think there is great value factor in TWC. I have a great package including a DVR, Cable to 3 TVs, and high ... read more

  • HOW have they gotten so big?

    May 14, 2012 by
    Not yet rated.
    Pros: None for me
    Cons: Service, Customer Service, Website, Product, Pricing, Knowledge of their Chat employees. 

    Summary: Every time I turn around, they're changing something on their website which makes it more difficult to find/do what I'm there for.  Instead of simply adding a tab to the existing webpage when they change things, they make the customer re-register in ... read more

Showing 1-20 of 368 reviews
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