Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Jul 17, 2011
Pros: Dependable, high-quality video/audio. Nice (albeit primarily text) on-screen "Guide."
Cons: (Vis-à-vis U-verse): Costlier. Can’t simultaneously watch/record/store as many shows. No "picture-in-picture." Less extensive on-screen "Guide."
Summary: Also see: A Consumer's Guide to AT&T U-verse.Also see: How Does Comcast (Cable TV) Compare to AT&T U-verse?Prefatory note ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 10, 2013
Pros: None
Cons: No service.
Summary: I've read the reviews and haven't seen one like this.My mother has never had service with TW. She has owned her condo since 1977, hasn't lived in it for the past 24 years. My sister lived there for several years and had TW. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 13, 2013
Pros: none
Cons: Lousy customer service.
Lousy TV quality.
Summary: Worst experience in cable TV! Digital Cable TV from Time Warner was a disaster. The picture froze every few minutes, it recorded random shows on random channels rather what was programmed. When I called customer service, someone with an ... read more
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Rated a Helpful Review by the Epinions community
Dec 10, 2012
Pros: Can't really say any
Cons: Customer service sucks, not reliable, fail to keep appts.
Summary: I have been a Time Warner customer for over 13 yrs. All I can say is that the prices kept going up even w/ the bundles. YES I have all 3: phone, internet and TV. The services and packages have become less and less reliable. We have been having tons ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 8, 2012
Pros: Cheaper than Verizon
Cons: Fails frequently
Customer service is abysmal
Summary: This is my first review ever. Only Time Warner have provided me with such truly terrible service that I am moved to write a review. IMy digital phone stopped working (again - 3rd time in 2 weeks) Thursday morning. They said they ... read more
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Not Yet Rated by the Epinions community
Nov 4, 2012
Pros: No contract
Cons: Poor customer service
Poor picture quality
Poor installation
$112 a month for cable and internet
Summary: I ordered TIme Warner internet and cable service to get me by until I moved into my new house. Boy did I screw up when I did this! First off they will lie to you from the beginning. I was told my bill was going to be $80 a month. I got my bill and it was ... read more
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Not Yet Rated by the Epinions community
Oct 9, 2012
Pros: Internet is fastest around.
Cons: Customer service is the worst I have ever seen.
Summary: We first purchased Time Warner Cable because it is one of the only cable/internet providers for our area and they have the fastest internet around. Over time we started to get frustrated with the low quality of the cable. It was always getting ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 20, 2012
Pros: None
Cons: TimeWarner has no regard for its customers, and forces them to "rent" junk equipmentfor exorbitantfees.
Summary: I signed up for Time Warner service last week. Today I recieve a phone call stating that they have very important information about my account. I actually answered the call, this was not a voicemail, and a pre-recorded voice told me that it ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 18, 2012
Pros: nothing
Cons: poor customer service, late show up and careless notetaking
Summary: My building has only Time Warner. I am in Western New York state. I have no choice. I heard the other choice is even worse. I am not happy with the service by Time Warner. I called yesterday to set up Internet in my apartment. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 4, 2012
Pros: none
Cons: bad customer service
internet goes in and out
cable box always has problems
Summary: I recently purchased a home and decided to go with time warner cable. Turned out to be the worst decision possible. to begin no one showed up on the day of the install and i got a call at 10:30 that night to rescedual. when they finally did show up i got ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 1, 2012
Pros: The HD channels are nice & I do enjoy the video on demand
Cons: The service is not reliable & after the promotional period the price increases substantially
Summary: If Time Warner Cable wasn't the only cable provider I could get I wouldn't use them. Their service is constantly going out on the cable tv & the cable internet. I have to reset either my cable box or my modem almost every day. I've gone ... read more
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Rated a Helpful Review by the Epinions community
Aug 18, 2012
Pros: Hmmmm?
Cons: Customer service
Installation
Service
Summary: I recently moved to a home where Time Warner is really the only choice (no ATT Uverse coverage). I signed up for the Cable, Phone and Internet special bundle at 89.99. Of course, by the time you add the DVR and Wi Fi, it's up to $150+. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 8, 2012
Pros: Customer service usually fixes problems
Cons: Fayetteville,NC techs no shows for scheduled appts continuously very poor service
Summary: I must say for the last year technicians from the Fayetteville office have gone down the tubes. You schedule appts and they dont show up so you have to go through process all over again. Was on phone with office and technician was supposedly out in front ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 29, 2012
Pros: None. The "representatives" are rude, and liars.
At least they represented their company correctly.
Jerks.
Cons: Already mentioned above.
Summary: Constant disconnections every single day. Customer service is dishonest when it comes to the reasons why it was disconnecting, it was obviously due to their terrible service. Ugh. As most of my colleagues know, I'm an online gamer and having the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 1, 2012
Pros: -Decent internet speed for a decent price
Cons: -Horrible customer service
- Never get help if you have a problem
-Internet speed is variable
Summary: After calling to simply have my service moved to a new apartment I spent an hour on the phone with someone who could barely speak English. She continued to ignore the fact that I only wanted to move and went through all of the drawn out promotions that I ... read more
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Not Yet Rated by the Epinions community
Jun 21, 2012
Pros: Nothing
Cons: Read the review, 15 words isn't enough.
Summary: We pay an absurd amount for cable and internet. Our bill is around $140/mo. and they continue to throw in erronious charges month after month. When we moved in to our apartment two years ago it was around $110 and now, with no new subscriptions, it's at ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 12, 2012
Pros: - Service
- Cost
- Packages
Cons: - User interface
Summary: To date I have used 3 different cable/Internet providers. I will spare you my nightmare U-verse story and I will stick with Time Warner.I think there is great value factor in TWC. I have a great package including a DVR, Cable to 3 TVs, and high ... read more
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Not Yet Rated by the Epinions community
May 14, 2012
Pros: None for me
Cons: Service, Customer Service, Website, Product, Pricing, Knowledge of their Chat employees.
Summary: Every time I turn around, they're changing something on their website which makes it more difficult to find/do what I'm there for. Instead of simply adding a tab to the existing webpage when they change things, they make the customer re-register in ... read more
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Not Yet Rated by the Epinions community
Apr 7, 2012
Pros: There really aren't any positive things to say about TWC.
Cons: Instead of trying to help you out, they spend your time trying to "up-sell" you.
Summary: After using TWC for internet, cable and phone for a couple years my wife's weekly phone calls to her family in Japan were blocked by Time Warner Cable. I called customer care and after maneuvering through over an hour of redirection and hold ... read more
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Not Yet Rated by the Epinions community
Mar 4, 2012
Pros: It works when they want it to work
Cons: everything else
Summary: I recently got service with TWC and the second day we were a subscriber our internet and cable were turned off. After several frustrating phone calls which contained unknowledgable representatives and unreturned voicemails i found out that there was a ... read more
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Not Yet Rated by the Epinions community
Mar 1, 2012
Pros: I just puked a little...sorry
Cons: Cons? There is not enough space here, or the world.
Summary: This is the Worse company ever period. It don t get any worse than TWC. Why, and how can I say this? The answer is simple. I never ordered cable from them. And yet I am charged every Month for cable I never agreed to. They charged me last Month , and ... read more
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