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Oracle iSupport

Oracle iSupport
Overall Rating: Product Rating: 4.0
Ease of Use:
Back-end Integration Ease:
Technical Support:
Learning Curve:
Scalability:

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Product Rating:Product Rating: 4.0
Ease of Use:
Back-end Integration Ease:
Technical Support:
Learning Curve:
Scalability:

Excellent Product, Gives a very Quick ROI

by sanjeevsahni1 , Dec 20 '02
Pros: Excellent Product, Gives a very Quick ROI
Cons: Needs Oracle TeleService for service request resolution; But is integrated out of box
Easy to set up
Intuitive
Oracle iSupport is a comprehensive web-based self-service application that empowers users to resolve their service issues themselves and if necessary, to receive assisted service.
Its problem avoidance...
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Product Rating:Product Rating: 4.0
Ease of Use:
Back-end Integration Ease:
Technical Support:
Learning Curve:
Scalability:

Extremely flexible and powerful

by sanjeevsahni , Jun 20 '01
Pros: Flexible, easy to implement
Cons: Less of collaboration features as compared to competition
Flexible, easy to implement
Good service functionality
Easy to extend
comprehensive customer service portal that empowers the users to receive personalized self service and assisted service for their service issues over the Internet. ...
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