Remedy Customer Support

Pros: Very Customizable, Many Third party Utilities
Cons: Very Customizable

Oh Rejoice! A Remedy Soapbox to start by griping! I have been yelling and pulling my hairs out about this system since the day they implemented it. My company began using Remedy as its Helpdesk ticket tracking system about a year and half ago.
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Pros: Works best for small to medium-sized companies/infrastructures
Cons: not designed intuitively for process flow

I find it extremely amusing that the Remedy Corporation was bought out by Peregrine; the big boys of call tracking systems. That's reminiscent of Microsoft's tactics...ooops! Did I just say that? What a deliberate Freudian slip.

I've had 4...

Pros: Adaptable, Easy to use
Cons: Compatibility and cost of changes

I’ve been a Help Desk Professional for over 7 years now, and I’m currently managing Tech Support for a major studio in the Los Angeles area. I’ve seen several of the most prominent Help Desk Enterprise Applications, and Remedy stands out as the best. I’m...

Pros: x
Cons: x

I've have previously been exposed to Remedy and its applications while employed for a large firm whos primary purpose is to deliver letters all around the world. In this practice we had an extensive database within remedy which we could track every move...